U-Haul Truck Rental Review 2020 – All You Need to Know

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U-haul Review 2019 - Moving Feedback

When it comes to moving truck rental services, U Haul is not only one of the best but most reliable truck rentals across the United States. Many consumers have reviewed U-Haul as one of the best choices for a good pricing system and excellent customer service. The company is highly recognized for its unique one-way truck rental service. U Haul’s orange brand design is popular with its advertised $19.95 in-town moving cost with its dominant in over 20,000 locations across the 50 states of the US and 10 Canadian provinces.

Reviewing U Haul services means that there are pros and cons, as no company is Mr. Perfect in satisfying consumers on its obligations. Researching moving services is one of the first steps to choose the right mover for your move and reviewing the services of company you are considering can tell you who they are and what they can offer. Is U-Haul the best choice for you? You will discover in this article.

The point is that, U-Haul is known for offering more truck size options compared to other truck rentals in the industry with smallest and largest truck rental sizes of 10 feet and 26 feet respectively. Apart from other truck size options such as 15 feet, 17 feet, and 20 feet, U-Haul also offers pickup truck or cargo van to consumers with a small load or those moving into a small room or dorm. U-Haul reservation is reliable and guaranteed with exceptional compensation policy if anything goes wrong with your booking, such as failure to provide a required vehicle at the preferred location or at a particular time consumers need it.

This review looks at what U-Haul does, the company’s price system, and other considering factors of hiring the company. Discover these and many more as you read on.

U-Haul at a Glance

U-Haul is the most popular and earliest moving service option for consumers who cannot afford the fees of the professional movers. Initially, U-Haul is popularly recognized for its moving trucks, until some decades ago when the company expands its scope to include moving helpers, storage and car towing services. We will be looking at each of the U-Haul services and offers at a glance one after the other. This review focuses mainly on its truck rental service. We believe that at the end of this review, you will be able to know if U-Haul is the right choice for you. Let’s look at the U-Haul rental service at a glance.

U Haul Rentals

U Haul has been ruling the world of moving truck rental for decades and the company continues to offer the best service to its consumers in the United States and its environs. The company has the best moving truck options, cargo vans and other additional moving equipment to achieve your smooth relocation services across the US and Canada. While other company may want to use promotional pricing and coupons to attract customers, U-Haul offers its normal daily and mileage rates that are far better than many other companies’ coupons or promotional pricing systems.

The designs of U-Haul’s truck are incomparable with other companies, considering their unique low loading decks to accommodate your belongings. There are varieties of moving truck options for different sizes of moves. U-Haul offers below sizes of truck with the following features:

U-Haul 8 ft. Pickup Trucks

U-Haul’s pickup trucks are an excellent option for small moves such as studio apartments or students relocating into college dorm rooms. U-Haul’s 8 feet trucks rent fee starts from $19.95, and they are a perfect option for moving a twin bed and various sizes of moving boxes. U-Haul 8 feet pickup truck has the following features:

  • Bed inside size (L x W x H): 7’10” x 5’2″ x 1’9″
  • Volume: 76 cu. ft.
  • Empty weight: 4,689 pounds.
  • Max load: 1,980 pounds
  • Miles per gallon: 19 mpg
  • Gross vehicle weight: 6,700 pounds max.
  • Towing capacity: Up to 6,000 pounds
  • Air conditioning and automatic transmission
  • Seats for 3 adults

U-Haul Cargo Vans

U-Haul cargo vans have inside dimensions of 9’6″ x 5’7″ x 4’7″ and a volume of 245 cu. ft. It is reviewed as one of the great size options for any prospective consumer hoping to move to a college dorm room or small studio apartment. They have the capacity to move a queen mattress set with other moving boxes for the move. Most customers have reviewed that U-Haul cargo vans are fuel economy for local and small moves. It can also be hired starting at $19.95. U-Haul cargo van has the following features:

  • Inside dimensions (L x W x H): 9’6″ x 5’7″ x 4’7″
  • Volume: 245 cu. ft.
  • Empty weight: 4,950 pounds
  • Max load: 4,000 pounds
  • Gross vehicle weight: 9,000 pounds max.
  • Miles per gallon: 20 mpg – Fuel-efficient V-6
  • Cruise control, automatic transmission, gentle-ride suspension, and air conditioning
  • Seats for 2 adults

U-Haul 10 ft. Truck

If you are a young couple, single or a student looking for a perfect moving truck to move your belongings to a 1- or 2-bedroom apartment, U-Haul 10 feet truck is an option to explore. The 10 feet trucks from U-Haul claimed to offer the unique features of low loading dock to easily accommodate furniture and heavy boxes; making them more preferable for small and local moves compared to the above two truck-size options. Apart from this feature, U-Haul 10 feet trucks also have the following features:

  • Inside dimensions (L x W x H): 9’11” x 6’4″ x 6’2″
  • Volume: 402 cu. ft.
  • Empty weight:5,790 pounds
  • Max load: 2,810 pounds
  • Gross vehicle weight: 8,600 pounds max.
  • Towing capacity: up to 6,000 pounds
  • Miles per gallon: 12 mpg – Fuel-efficient V-6
  • Cruise control, automatic transmission, gentle-ride suspension, driver’s side Air Bag, and air conditioning
  • Fuel economy gauge
  • Seats for 2 adults

U-Haul 15 ft. Truck

Out of various options of U-Haul moving trucks, the 15 feet truck is one of the favorites of many consumers relocating to 1- or 2-bedroom apartment due to its comfortability in moving both belongings and people. This moving truck can contain three people conveniently with its spacious seat as opposed to the other smaller size trucks above. U-Haul 15 feet trucks have the following features:

  • Inside dimensions (L x W x H): 15′ x 7’8″ x 7’2″
  • Volume: 763 cu. ft.
  • Empty weight:5,790 pounds
  • Max load: 6,385 pounds
  • Gross vehicle weight: 14,500 pounds max.
  • Towing capacity: up to 10,000 pounds
  • Miles per gallon: 12 mpg – Fuel-efficient V-6
  • Cruise control, automatic transmission, gentle-ride suspension, disc brakes, driver’s side Air Bag, air conditioning, and AM/FM radio
  • Fuel economy gauge
  • 2’10” Low Deck
  • Seats for 3 adults

U-Haul 17 ft. Truck

If you are moving to two- or three-bedroom apartment, U-Haul’s 17 feet moving truck is a perfect option for you. This truck is a dual-purpose vehicle for both local and long distance one-way moves. The U-Haul’s 17 feet truck can move two large bed sizes with other household items in a typical two to a three-bedroom apartment. The U-Haul 17 feet moving trucks have the following features:

  • Inside dimensions (L x W x H): 16’9″ x 7’8″ x 7’2″
  • Volume: 865 cu. ft.
  • Empty weight: 8,120 pounds
  • Max load: 6,385 pounds
  • Gross vehicle weight: 14,050 pounds max.
  • Towing capacity: up to 10,000 pounds
  • Miles per gallon: 12 mpg – Fuel-efficient V-6
  • Cruise control, automatic transmission, gentle-ride suspension, disc brakes, driver’s side Air Bag, air conditioning, and AM/FM radio
  • Fuel economy gauge
  • Widest and shortest ramp
  • Seats for 3 adults

U-Haul 20 ft. Truck

The U-Haul 20 feet moving trucks have a unique design with a large-capacity van-like carriage. They are ideal for household moving to three to four-bedroom apartments. If you want to move long distances, U-Haul 20 feet moving truck’s seat can comfortably accommodate three people with your belonging in the back bucket. The U-Haul 20 feet moving trucks have the following features:

  • Inside dimensions (L x W x H): 19’6″ x 7’8″ x 7’2″
  • Volume: 1015 cu. ft.
  • Empty weight: 8,895 pounds
  • Max load: 5,605 pounds
  • Gross vehicle weight: 14,050 pounds max.
  • Towing capacity: up to 7,500 pounds
  • Miles per gallon: 10 mpg
  • Cruise control, automatic transmission, gentle-ride suspension, disc brakes, driver’s side Air Bag, air conditioning, and AM/FM radio
  • Fuel economy gauge
  • Widest and shortest ramp
  • Seats for 3 adults

U-Haul 26 ft. Truck

U-Haul’s 26 feet truck comes with trailer towing capacity and is the largest moving truck available in the company. It is a better match for moving four-bedroom home and above. Just like 20 feet truck, the 26 feet trucks also come with comfortable van-like seating feature that can accommodate up to three people and can transport large loads of a typical four-bedroom home and above. The U-Haul 20 feet moving trucks have the following features:

  • Inside dimensions (L x W x H): 26’5″ x 7’8″ x 8’3″
  • Volume: 1,611 cubiq. ft.
  • Empty weight: 12,600 pounds
  • Max load: 7,400 pounds
  • Gross vehicle weight: 20,000 pounds max.
  • Floor space: 208 sq. ft.
  • Towing capacity: up to 7,500 pounds
  • Miles per gallon: 10 mpg
  • Cruise control, automatic transmission, gentle-ride suspension, disc brakes, power steering, driver’s Side Air Bag, air conditioning, and AM/FM radio
  • Fuel economy gauge
  • Cheaper, cleaner and easier unleaded fuel
  • Widest and shortest ramp
  • 2″ ball hitch for towing a trailer
  • High vision patented dual mirrors
  • Seats for 3 adults

Wrap-Up on U-Haul Moving Truck

In our reviews about U-Haul moving truck, we discovered that the company had won the hearts of many consumers in the United States and Canada. Typically, people who want to relocate do go online, and many don’t have any other platform to go to, except U-Haul website to get a no-obligation quote for their moves. This has made the company expand her scope to meet the demand of the consumers; hence, there is no limitation to the number of reservation the company can accept.

Consumers booking details such as size and pickup time can be rearranged and reschedule at the last minute in the case your chosen location’s inventory has been exhausted. This implies that your reservation with the company is guaranteed, as U-Haul covers every nook and cranny of the nation. These and many other qualities make U-Haul one of the best match for a small, local, and flexible moves.

In summary, consumers can choose from any of the available sizes of U-Haul moving trucks based on the size of the home or move as summarized below:

  • 10 ft. truck – best for a small studio or a room apartment
  • 15 ft. truck – a perfect option for an apartment with up to 2 bedrooms
  • 17 ft. truck – best for a two-bedroom apartment
  • 20 ft. truck – best for a 2- or 3-bedroom apartment
  • 24 ft. truck – best for a 3- or 4-bedroom apartment
  • 26 ft. truck – best for a 4-bedroom apartment and above

While U-Haul moving trucks are not kid-seat friendly, their seats can accommodate up to 3 adults conveniently based on your selections. Is there any U-Haul center in your area? This will be discussed next.

Pro Tip

Never underestimate the size that can accommodate your belongings. Choosing a wrong size means you may incur additional expenses by hiring another truck or the hired undersized truck goes two times, which implies another expenses. On the other hand, you may be paying for what you don’t use if you rent over-size truck. The best trick is to first know what you are moving and ask an expert or a U-Haul representative for the best size for your stuff.

Where can I Rent a U-Haul Truck?

U-Haul wins the heart of many Americans and Canadians due to its availability across the two countries. It is a popular brand that is broadly available in all the 50 states of the US and 10 franchises in the provinces of Canada to serve the needs of the consumers. This widespread makes U-Haul deliver to its customers satisfactorily by connecting to their locations across the country to give their consumers the best truck rental services.

Whenever, wherever you need U-Haul trucks, they are readily available. Unlike other rental services, you don’t need to book their U-Haul’s trucks months or weeks ahead before getting the best out of the company. U-Haul prides itself to handle impromptu reservation and ensure consumers get what they want at the right time. With over 20,000 locations in both the United States and Canada, there is assurance of getting one closer to your community. Just ask around or go to their website inquiry about one closer to you.

What Types of Move can I use U-Haul for?

There is always uniqueness in each move – no two moves are identical. The best way to differentiate each move is to define it with distance. Likewise, U-Haul defines moves according to distance in a view to offer its customers a better moving experience. By defining the actual type of move required by each consumer, it gives you and the company a clear picture of how to handle each move. Moves are categorized by U-Haul as follows:

Local or In-town Moves

Local or in-town moves are usually the cheapest and simplest since the truck is expected to cover a short distance. These are the moves that involve distance one can travel within a city or suburbs. It takes one or two hours for local or in-town moves. In this type of moves, it is assumed that consumer will return their moving trucks to the same location it was picked up the same day. U-Haul categorizes your move as a local move if your move is less than 10 to 15 miles or if the move is in the same city.

One-way Moves

One-way moves or interstate moves require more time as well as longer distance than local moves. In this type of moves, you can travel across the state, and this is expected to cost more than local moves. U-Haul is one of the few companies offering one-way moves and most affordable rental service. However, while many rental services see one-way as long distance or out of state move, U-Haul defines one-way moves as moves that require returning rented truck to another location other than the location the truck was picked up. 

This is regardless of the distance – even if it is just 30 miles or 20 minutes travel. When it comes to one-way move, U-Haul calculates your price differently; hence, you are required to specify when requesting a quote, if your move is one-way or you are returning the truck to the same location. It can be concluded that U-Haul trucks are perfect for both local and one-way moves due to their availability and cost-effectiveness. The company guarantees enough inventories to meet up any number of demands from consumers across their locations in the United States and some provinces of Canada.

The question now is how much does it cost to rent a U-Haul truck? This will be discussed next in this review.

It can be concluded that U-Haul trucks are perfect for both local and one-way moves due to their availability and cost-effectiveness. The company guarantees enough inventories to meet up any number of demands from consumers across their locations in the United States and some provinces of Canada. The question now is how much does it cost to rent a U-Haul truck?  This will be discussed next in this review.

How much does it cost to rent U-Haul trucks?


You would have seen U-Haul trucks with a brand inscription of $19.95 advertised on the bodies of their vehicles. Moving can be stressful and as well be costly. Many consumers opted for renting moving trucks to use DIY system in a view to reducing the cost of their moves. However, it would sound unrealistic to believe that you can move your belongings at the ridiculous cost of $19.95.

Renting a moving truck entails other cost that should be calculated in your moving quote. There are other hidden costs such as gas, insurance, environmental fee and other related costs that can jack up the advertised price of $19.95 as seen on U-Haul trucks and vans. Like other rental services, the cost of renting a U-Haul moving truck depends on a number of factors including size, mileage, and the type of move (whether it is a local or one-way move).

The truth is that, the distance of your move plays a significant role in determining the cost of your move, as it determines the cost of gas used to travel the distance involved. The U-Haul’s moving trucks vary in size likewise in price. For instance, a U-Haul’s 26 feet, 24 feet and 20 feet trucks priced at $39.95, 17 feet and 15 feet trucks priced at $29.95, and 10 feet truck priced at $19.95.

Typically, renting U-Haul’s 10-foot van or 15-foot trucks should cost more than double of the advertised price on the body of the truck. In addition, if you are returning the truck to another U-Haul center, there will be an added flat rate with exclusive of discount for truck idle mileage and days.

Without wasting time, let’s look at what U-Haul advertised price excludes and how hidden costs may build up on consumers’ bill:

  • Gas: The quantity of gas to use for your move largely depends on the distance the truck will travel and consequently, the cost. The policy of U-Haul (just like every other truck rental services) implies that the rented moving trucks must be returned to their locations with the same level of gas in the tank it was picked up. You have to consider the fuel economy features of the truck you are renting to know the amount of gas for your move. For example, while an 8 feet truck consumes 19 mpg (miles per gallon), a 26 feet truck consumes 10 mpg (miles per gallon). One cannot accurately specify the cost of gas until the actual moving distance is determined.
  • Mileage: U-Haul also charges consumers for each mile they go, and this charge can vary based on a number of factors such as the type of move and distance. While some stores charge 99 cents per mile, others charge 79 cents per mile during weekdays. Typically, the charge could be as much as $1.29 during weekends. However, you can estimate a rack up of 50 miles between your pickup station and drop-off center – giving rise to an extra mileage charge of $29.50 and $44.50 for vans and truck respectively.
  • Environmental fee: Though it may look small to you, but not so when you discover it unaware. U-Haul also charges truck renters an environmental tax or fee of $1 per day. The company claims that the said fee goes toward reducing “the negative effect of her business on future generations” and this sometimes is understandable when it is disclosed to the customer during quoting.
  • Damage protection: U-Haul page claims that most insurance policies are exclusive of damage caused to the truck. On the online reservation of the site, there is a pre-checked box – “damage protection” with an extra cost of $11 for damage caused to rental trucks. If this box is selected, the other option means an instant reimburse to U-Haul for whatever damage caused to the trucks. If you want to avoid this charge, you may check your personal coverage to see if your move is already covered and no additional damage protection is needed.
  • Insurance: The U-Haul insurance policies are $15 and $29 per day for liability and full coverage respectively. However, this is optional, as insurance on your car may extend to the truck. This is one of the reasons you should check your individual insurance coverage very well; so, you won’t pay for double insurance.

U-Haul’s Liability Coverage

U-Haul rental service offers one of the most cost-effective liability coverage in the industry to be responsible for any damage to the company trucks during your move. Unlike other rental services, U-Haul uses one of the reputable insurance companies known as Repwest to offer the best insurance coverage and not just a valuation. It is worthy of mentioning that most credit cards and personal policies don’t cover your rental trucks; hence, after confirming from your auto insurance that your rental truck is not covered, it is highly recommended to go for any of the U-Haul’s damage protection policies.

The available liability coverage options are:

  • Safemove®
  • Safemove Plus®
  • Safetrip®
  • Collision Damage Waiver (CDW)

Consumers are free to choose from any of the options that best match their moves after going through the features of each of the liability coverage. For more understanding, let’s take a look at each of these plans:

Safemove®

Safemove is a damage protection policy that covers the U-Haul rental truck and the contents therein such as the driver, cargo, and passengers. Below is the list of what you should expect under the Safemove plan:

  • Damage waiver: Safemove frees you from paying for any damage to U-Haul moving truck during your trip. With this plan, if anything happens to the truck such as cracked windshield, dents caused on the body, or broken side view mirror, the company will not hold you responsible for them. You don’t own the company a penny for damages caused to the truck throughout your trips. However, you should be aware that this package is exclusive of damaged tires, or collisions with overhead obstacles, which are one of the most rampant accidents that happen during moving. If you are looking for a plan to cover these damages also, check other plans.
  • Cargo coverage: Cargo coverage covers those damages caused to your items in the case of truck catches fire, involved in an accident, windstorm attack, and other related incidents. This is exclusive of goods damage due to poor handling, driving or packaging. With as low as $100 deductible, cargo coverage covers as high as $15,000 for local move rental and $25,000 for a long distance or one-way move rental. However, this insurance coverage cannot be compared with other moving insurance packages out there, as it offers more value than many of them.
  • Medical and life coverage: While U-Haul’s medical coverage may not be extensive; it offers a medical bill of up to $1,000 in the case accident. Also, consumers can get up to $15,000 and $25,000 in life coverage for passengers and lessee respectively.

Safemove Plus®

Safemove Plus® offers up to $1,000,000 in liability coverage in additional to all the benefits of Safemove plan discussed above for damages other people’s possessions. The two significant added features that make Safemode Plus worth considering are:

  • Supplemental liability insurance: Supplemental liability insurance from U-Haul offers $1,000,000 with no deductible and has been reviewed to be one of the best plans in the industry. It protects you from any post-accidental legal action that could be brought to you. It means this plan will cover you and your properties but not liable for the damage caused to the second party and his or her vehicle involved in the accident.
  • Damage waiver: U-Haul Safemove Plus covers more advanced damages such as damaged, cut or blown tires and as well as collision with overhead obstacles not covered by Safemove.

Safetrip®

Safetrip® is one of the newest insurance packages from U-Haul to make your move safer than ever before. This plan offers protection for your trip with a choice of roadside assistance for as low as $5.00 daily. Apart from this, the plan also offers solutions to problems such as fuel services (up to 3 gallons), lost keys, lockout services, getting stuck in snow or mud, and trailer/towing hookup.

Collision Damage Waiver (CDW)

This insurance is the only level of protection available for U-Haul cargo vans and pickup trucks. With this coverage, it offers as low as $150 deductible for accidental damage, but it is subjected to some exclusions.

In summary, if you have seen U-Haul trucks with inscriptions of $19.95, $29.95 or $39.95 flat rate for a move, the following is worthy of note:

  • Averagely, you can get cargo vans and pick-up trucks at the rate of $19.99 advertised on the vehicles. If your move requires a larger U-Haul moving truck, then it can go as high as $29.99 or $39.99 per day.
  • Apart from this cost, there are still mileage charges ranging from $0.59 to $0.99 per mile
  • While it is highly recommended to opt for U-Haul’s comprehensive rental insurance, it will cost you an extra $28 per day.
  • You must return the truck with the same level of gas it was picked up from the location. However, if you want U-Haul to fill up the gas, it will reflect in your quote.
  • If you are returning your truck to another U-Haul location as opposed the one you picked it from, you will be charged as one-way moves.
  • Based on your driving distance, U-Haul will charge you an environmental fee of either $1 or $5.
  • The advertised rate of $19.95, $29.95,and $39.95 are rarely the bottom line, as other cost can add up to come to final cost as follows: Total cost = Rental truck + Mileage + Liability coverage + Gas refill & Environmental fee + Taxes.

For example, U-Haul truck rates for locations such as Salt Lake City, UT to Mesa, AZ based on sizes are:

  • 10 feet truck – $534
  • 15 feet truck – $562
  • 20 feet truck – $680
  • 26 feet truck – $807

You can request a quote for the estimated cost of renting a preferred truck size to your preferred location. It is worthy of mentioning that these prices are exclusive of multiple costs of refilling the tank throughout your trip or associated increased price of the damage protection policy.

Pro Tip

You can enjoy U-Haul price regime if you are moving during free periods. Cost of moving usually skyrocketed during the peak periods and this is the case with all moving services in the industry. Consider moving during weekdays, and avoid end of the months as much as possible.

What is U-Haul’s Payment System?

One of the reasons the consumers prefer U-Haul is her easy payment system. You can reserve a U Haul rental truck without advance payment or deposit. The payment system is one of the simplest. When you pick up your moving truck or pickup, your payment is put on hold while U-Haul holds on to your credit or debit card and the actual costs of gas and mileage are adjusted once the truck is returned. There is no additional charge for canceling or rescheduling your reservation. However, it is advisable to do so (if the need arises) at least 24 hours prior to your scheduled pickup time.

How is the U Haul Customer Experience?

Having gone through U-Haul’s services and pricing system, you should also be concerned about the customer experience of the company. From histories, most of the customer complaints have been price-related issues. It all starts from the flat-fee advertised online or on the U-Haul trucks. Many prospective customers usually think that is a fixed price, not knowing there are other hidden charges not contained in the advertised price. 

Generally, U-Haul has been outstanding in delivering its services to consumers, and many customers confirmed this. Nevertheless, we cannot but mention some common customers’ complaints over the times. Having this knowledge about customer experience will help you prepare yourself or prevent them from happening when using U Haul rental trucks.

Below are the common customer experiences with U-Haul:

  • Mileage and gas overcharges: While some consumers are ignorant of how mileage and gas are being charged, some U-Haul customers do complain that they are overcharged. Though it is not common, some cases sometimes arise when customers are returning their trucks. It is recommended to ensure your local U-Haul location record the gas level, and mileage of the truck and both of you should take note of the record. This will prevent unnecessary argument when you are returning your moving truck. In another approach, you can as well take note of the odometer reading of the truck by snapping it with your smartphone for future purposes. With your smartphone, you will be able to record the time and date, to help you prove your case in the case of argument about mileage and gas overcharge.
  • Mechanical issues: When you need U-Haul moving truck, you will always get them. This implies that U-Haul trucks are always in use throughout the years; hence, there will be wears and tears of the truck compared to other companies’ trucks. Though U-Haul has a maintenance culture that guarantees optimal performance of their vehicles, the quick availability of the truck can turn out to be a disappointment sometimes. U-Haul always strives to ensure their customers do not experience any mechanical issues throughout their trips. The company worked hard to make sure all their vehicles are serviced and updated to match the new trend in the industry.

However, engines cannot be trusted to be 100% perfect; hence, the company arranges roadsides assistance at no extra cost to the consumers. In addition to further ensure that everything works out smoothly and to avoid any related liability, it is advisable to buy one of the company’s insurance packages. These have been discussed above. You should as well take note of any mechanical issues or dent on the truck before picking up your truck. Test-run the engine or drive the truck around to take note of any strange noises from the engine and body parts.

  • The $50 reservation issue: U-Haul can only guarantee your reservation after a service representative has had a verbal conversation with you. The $50 reservation guaranteed means some kind of commitment to reserve a truck for you, especially during peak period. However, some customers do complain about this. The $50 refund is somehow complicated due to the processes involved in qualifying for the claim. The customer can only claim the $50 refund if he or she has verbal conversation with U-Haul rep to confirm a booking a day before the scheduled day. If you didn’t receive a call from a service rep and you come for pick-up; you are not qualified for a refund if your pick location is rescheduled.

In the case of size-swap, U-Haul reserves the obligation to swap your preferred truck size to another one, in as much as it fits into your reservation (e.g., 26 feet for reserved 20 feet truck); hence, $50 refund cannot be accepted.

  • Ineffective live chat: Some consumers have faulted ineffectiveness of live chat with U-Haul online representatives. If you want a quick response or solution to some issues, then use other means, as you can’t get what you need from a live chat with U-Haul. While this may be due to many customers to be attended to, U-Haul has been charged to work on its live chat. One needs to focus on the screen throughout the chat section because of quick conversation time out of the platform.

How do I File a Claim with U-Haul?

Should something go wrong, you would be asking “how do I file a claim with U Haul’? Filing claim with U Haul is the same process with an auto claim. If you want to have a valid claim, there are some steps you need to take. 

If you involve in an accident with vehicle or person or damage a third party property, some information regarding the incident should be exchanged to make your case. Some of these steps or pieces of information required include:

  • File a police report (if applicable)
  • Request for urgent medical attention (if required)
  • Take the necessary photos and other required documentation.

The more documentation you are able to get, the better for your claim to be valid. The next step is to report the incident to U-Haul by filing a claim. This can be done through the U Haul online claim portal, and you will receive a call from U-Haul representative to guide you through the steps.

It is worthy of note that U-Haul’s liability coverage is handled by an insurance company; hence, you should expect fair treatment and U-Haul cannot be directly blamed for any delay in processing your request.

Is U-Haul the Right Choice for your Move?

Having looked through the mode of service delivery of U-Haul, there is no doubt; the company is the right choice for any type of move, especial local move. If you are flexible with your moving schedule over a short distance, we recommend U-Haul. Apart from local moves, U-Haul is also a great deal for you if you are comfortable driving a large truck over a long distance; hence, you should seek an option from U-Pack. When it comes to affordability, U-Haul is one of the best choices for in-town moves except for long distance moves which required paying more as opposed to flat rate. You can as well consider U-Haul for the following services:

Final Words

U-Haul has been around for a long time now, and the company has not relented on its effort to get better and key into the current technology. The company has come into the limelight in truck rental and other services in the industry. With over 20,000 locations across the United States and Provinces of Canada, U-Haul has touched the lives of many moving consumers in the moving industry. Have you used U-Haul for any service before? How can you rate the company? What is your experience with the company? Is it positive or negative? Leave a comment in the box!

David Cohen
David Cohen
David has a degree in literature from Stanford University and a profession in Mass Communication. David is a dedicated Moving Feedback team, an expert in writing educative articles to help readers make the right buying decisions. He is well versed in moving industry matters to give the best advice on moving needs.
David Cohen
David Cohen
David has a degree in literature from Stanford University and a profession in Mass Communication. David is a dedicated Moving Feedback team, an expert in writing educative articles to help readers make the right buying decisions. He is well versed in moving industry matters to give the best advice on moving needs.

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8 Comments

Johnson
February 14, 2019 at 2:44 am

This is yet another wonderful post from this site. You have said it all about U-Haul services. I hope I had seen this before my move last year. You have stolen my heart to keep coming to this site whenever I plan a move. Please, can you also review a Professional Moving Companies the way you did for U-Haul? Awaiting your response or action. Moving Feedback, keep up the good work.

Nathan Carter
April 17, 2019 at 1:58 pm

I found it interesting that local moves are limited to 10-15 miles. My wife and I are moving this fall, and we want to find the best way to transport all of our boxes and furniture. I will send this information over to her, so we can make an informed decision, and look for a U Haul truck to rent. https://www.sentryministorage.com/u-haul-rentals

Benjamin Andrews
July 1, 2019 at 3:53 pm

I like that you state that it’s important to be aware of other customers’ experiences with the company. My brother and his wife are moving to a new city in a few weeks and they want to be able to haul all of their items safely. I will send them this information so they can make sure to find a Uhaul rental service near them with good reviews. https://www.valueplusauto.com/u-haul

Theresa Pullman
July 4, 2019 at 11:29 am

Thanks for sharing this information with us. It’s a really informative post. Thanks again for sharing. https://www.smithtransport.nz/

Raqib Jaweed
July 20, 2019 at 6:58 am

Hi man, This is great information, thanks for sharing this awesome post with us. This the third post which i really like because of great content. i hope you always share with us these types of content.

Raqib Jawed
August 5, 2019 at 8:23 am

Hi man, This is great information, thanks for sharing this awesome post with us. This the third post which i really like because of great content. i hope you always share with us these types of content. https://expertdubaimovers.com

Devin Scott
October 7, 2019 at 6:10 pm

It’s good to know that gas, insurance, and other costs are calculated in a moving truck rental quote. My wife and I are preparing to move across the country. I’ll let my wife know that we should prepare for additional costs when renting a moving truck. https://www.deans-towing.com/home/

kalbin
October 23, 2019 at 8:20 am

It an very Informative post. I really like this. Thank you for sharing your information with us.

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