It has always been our primary goal to earn the trust and confidence of our user and to ensure they are comfortable using our platform; as a result, we don’t toy with your privacy. The following will give answers to all your questions regarding the use of our site:
What and How do you Collect Information?
Our site is free of charge to all visitors and users. You are free to browse through all reviews and ratings as needed without revealing your personal details. However, we would need some users or reviewers’ data to give ratings and reviews on any choice of moving companies. The mode of collection is into two categories; the one collected through “cookies” and the other one through third-party services such as Google Adsense cookies for behavioral advert display.
Whenever you want to submit rating and review on a mover (especially if it is your first time on the site), Moving Feedback will request you furnish us with some personal information to make your submission valid. Peradventure you have already registered on the platform, we only require your basic information like name, e-mail address, or/and password. These pieces of information are essential to send a validation email to you, and in case we want to communicate with you based on your request.
Other pieces of information gathered and stored in log files by Moving Feedback like other websites include browser type, Internet Protocol (IP) addresses, internet service provider (ISP), date/time stamp, operating system, exit/referring pages, or/and clickstream data. This is done to improve our service delivery to you, site functionality, analytics, and to enhance marketing.
How do you Share my Information?
Your personal information may also be shared with companies that offer services to aid and improve our activities in any way. In the case of filled cost calculator, free moving calculator, or quick moving quote form, Moving Feedback forward the information to our partnering moving brokers and companies that need the information submitted to furnish you with required commercial information as required by you. Note that the quick quote form details and moving reviews are two separate pieces of information collected from users and saved separately for different use. Moving Feedback and its partners employ the use of technologies like cookies or related hi-tech to run the site, analyze trends, gather statistical information about the user, and to track movements of users and visitors. However, users are at liberty to control the usage of the cookies at their browser level.
There are some special situations where we may be asked to disclose some personal information based on lawful demands by public authorities such as to meet law enforcement and national security requirements. Moving Feedback may as well publish your personal data as demanded by law, including adhering to bankruptcy proceedings, writs, or other related legal processes. While we believe that disclosure is unavoidable to protect our rights, we also protect your safety and the safety of others; respond to the request of the government to investigate fraudulent activities.
If we are involved in any acquisition, merger, or sale of a portion or all our assets or any transfer of ownership or uses of your details, all our users will be notified through email or any other channel of communicating as available on the website.
How Secure is my Privacy?
Moving Feedback takes your privacy seriously on the platform and offline. However, there is a limit to what we can do as regards what you disclose in your content, reviews, forum, and other interaction channels on the site. Users are allowed to leave detailed written reviews and comment messages on our posts so you can share your experience with other users. Don’t forget that whatever you post in the comment box or reviews submitted, they are directly meant for public consumption; hence, you should be cautioned when writing content on the platform.
Disclosing your email address or any personal information in your comment messages or reviews should be thought twice. Many users are in the habit of leaving their personal details such as email address with their review messages so that other users can contact them for possible moving discussion. We need to state clearly here that users are not obligated to include their email address in reviews or comment. However, you have done this in error, and you request personal information removed from your reviews or comments, kindly contact us at [email protected].
There are some cases where Moving Feedback may not be able to tamper with your submitted personal information; whichever way, you will be notified the reason we may not help you to do so. Also, when responding to a review, all the information sent to the reviewer cannot be guaranteed how it will be handled by the reviewer.
In the case of a moving company or a representative of a mover; if you want to sign up or update your account information, all your company information entered into the system is stored and secure with a password and only you and the site administrators can access it. You can also control the amount of information to be displayed to the public after you logged-in into the platform.
What are your Security Measures?
The security of your personal information is vital to Moving Feedback; hence, we take strong measures to protect it, keep it safe in our data centers and can only be accessible by an authorized individual as assigned by the policy of the site. Apart from the ones you decided to make public through reviews and posts or moving quote, all the personal information provided to the site is secure and only accessible to the site administrators for the purpose it is gathered.
Additionally, when collecting information related to credit card, Moving Feedback uses encryption known as Secure Socket Layer (SSL). SSL is the commercial standard for protecting web transaction privacy. On a final note, we cannot 100% guarantee the security of personal information provided on the site, but if you have an issue as regards the platform security, kindly contact us at [email protected].
How can I Edit or Delete my Personal Information on the Site?
Moving Feedback will retain and keep your personal details for as long as your user account is live and active as required by the site to provide services to you as promised. If you are no longer enjoying our service or want to update your personal information, Moving Feedback allows you to amend, edit, update, correct, or remove/delete as appropriate. Upon request, we grant you access to perform whatever update you want on your account. You can request to delete your account or remove it from public forums, out of site testimonial or directory or deactivate your personal information from the site by sending a message to [email protected]. Your request will receive attention immediately, and you will be able to access your account in a timely manner.
However, we need to state it clearly here that any information submitted through free moving calculator or quote form cannot be retrieved or modified because you entered the information into the moving companies’ database and they might have been stored to be used by the companies. You can only edit or remove your personal details by contacting each mover for accessing your personal information.
Once your account is active, we keep and use your information to perform tasks such as to resolve disputes, comply with legal obligations, and enforce our policy statement with you.
In the case of newsletter subscription, Moving Feedback will use your email address and name to send you newsletters. However, if you want to stop receiving a newsletter from us, you may choose to unsubscribe or stop receiving marketing emails or newsletters from us.
What about your Behavioral Advertising?
Moving Feedback partners with other third parties or platforms to either display ads on our platform or to manage our ads on other sites. However, we may not know how our third party partners may apply technologies like cookies to collect information through your activities on the platform and other websites to offer you kind of ads posting based on your browsing interests and activities. You may wish to opt-out of these activities if you are not comfortable with interest-based advertisements, but this does not imply that you would opt-out of receiving generic ads.
How Secure is my Information on your Forums or Blogs?
Moving Feedback provides blogs, tips, comment areas and other categories of forums to educate and help our users in every area we can on the site. All your personal information you chose to disclose in the comment box on any of the posts or blogs become public and we do not guarantee its protection. Hence, if you don’t want to expose your personal information such as email address, name, and phone number to the third parties, avoid include such in your posting or comments in the forum. This will prevent you from receiving unsolicited messages and calls from third parties on the site.
What about your Social Media Widgets?
What if I have Further Inquiries?
Acceptance of Terms
Don’t hesitate to contact us at [email protected] whenever you have issues or questions about this policy statement.