Dumbo Moving and Storage Review 2024

By: Lily Valles Last Updated: Feb 29, 2024

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The Moving Feedback team did the heavy lifting for you. We called up Dumbo Moving and Storage to see if they’re the right fit for the job.




Dumbo Moving and Storage

  • Informative staff
  • Great discounts
  • Price matching available

Our Methodology

We wanted to get the inside scoop, and we wanted to see what you can expect on moving day. Our team contacted Dumbo Moving and Storage and posed as potential customers, inquiring about three different moves to better understand the company’s services and practices.

If you’re in a hurry, skip ahead to our detailed pricing analysis to see how much you can expect to pay with Dumbo. You can also jump right to our breakdown on our experience with Dumbo Moving. Otherwise, read on to see how Dumbo Moving and Storage operates, and get some important info about their company’s history.

About Dumbo Moving and Storage

Over the past 17 years, Dumbo Moving and Storage has grown into a notable player in the moving industry. From their Brooklyn roots, they’ve expanded to cover all states with both in-house movers and trusted subcontractors.

Dumbo Moving and Storage offers an array of services, from full packing and unpacking to specialty item handling. They also offer price matching, discounts, and a whole fleet of 250 trucks and vans to get you moved with ease.

  • Trained and Experienced Crews: Dumbo Moving and Storage takes pride in their proficient crews. Their in-house teams are experienced and well-trained, and if their in-house teams aren’t available, they’ll connect you with a vetted and verified local crew.
  • Transparent Pricing and Discounts: One standout feature is their upfront pricing model, which really eliminates unpleasant surprises. They also offer discounts for bundling moves or booking in bulk, making the moving experience more cost-effective.
  • Comprehensive Packing and Unpacking Services: Dumbo's full packing and unpacking services take the stress out of the process. Their teams handle everything from disassembly to assembly, ensuring your belongings arrive safely.
  • Large Fleet of Trucks for Efficient Moves: With a fleet of 250 local vehicles, Dumbo ensures efficient and timely moves. This wide selection of trucks allows them to match the right vehicle to your specific needs.
  • Open Communication and Price-Matching Policy: Dumbo Moving and Storage maintains open lines of communication, and they even offer to adjust estimates based on competitor’s prices.
  • Limited Availability of Additional Insurance Options: While Dumbo Moving and Storage offers insurance coverage, their options for additional coverage are somewhat limited. Fortunately, they may offer extra coverage for valuables or fragile belongings.
  • Potential for Longer Delivery Times on Certain Routes: Depending on the route and specific circumstances, some customers might experience longer delivery times. This is usually due to factors such as the distance and complexity of the route.

How Does Dumbo Moving and Storage Compare to Our Best Movers?

4.5 4.9 4.7 4.4 4.1
20% Military Discounts Best Overall Best for Long Distance Best Customer Reviews Most Affordable
Best for Long Distance 15% Seniors & Military Discounts 18% Flexibility Discount 20% Seasonal Discount 15% Student Discount
$3050-$6093 (Avg. 2-3 bedroom) $4,861 - $7,763 (Avg. 2-3 bedroom) $2900-$6500 (Avg. 2-3 bedroom) $2850-$6350 (Avg. 2-3 bedroom) $4200 - $7150 (Avg. 2-3 bedroom)
Get a Quote Get a Quote Get a Quote Get a Quote Get a Quote
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Features and Services

  • Full Packing and Unpacking Services: Dumbo’s full packing and unpacking services take the hassle out of moving. If you pay for the extra service, their trained movers will handle all the packing and boxing so you don’t have to.
  • Specialty Handling for Fragile Items: Dumbo understands the value of delicate items. Fortunately, they offer specialty handling for fragile belongings such as artwork or glassware.
  • Disassembly and Assembly of Furniture: Dumbo can handle your boxing and hauling, but they can also manage your furniture with ease. Their crews are equipped to disassemble and reassemble furniture as needed.
  • Transparent Pricing with Discounts and Price-Matching: Dumbo is transparent on pricing, and they offer several discounts on a case-by-case basis. To sweeten the deal, they also offer price-matching in case you find a competitor with lower rates.

How Much Does Dumbo Moving and Storage Cost?

When we called Dumbo Moving and Storage, we got prices that ranged from $3900 to $6800.

Distance of Move Size of Move Cost
CA to TX 7000 lbs $6,0093.00
CA to NY 3500 lbs $3,050.00
IL to TX 7000 lbs $5,515.00

A Note About Quotes:

We wanted to get a full idea of Dumbo’s pricing structure, so we called about 3 different moves. However, it would have required a lot of legwork for their sales rep to send us 3 different estimates. Instead, he added the quotes for moves 2 and 3 on our first quote for ease of access.

It does beg the question, though: Would these included amounts be guaranteed quotes, or would Dumbo change our numbers if we called in again? To be safe, it’s always a good idea to ask for specific quotes for every move you’re planning.

Move 1: California to Texas

First, we asked about a 1,000 cubic-foot move from California to Texas, and got a quote price for $6800.

Move 2: California to New York

Next, we asked about a 500 cubic-foot move from California to New York, and received a quote for $3900.

Move 3: Illinois to Texas

Finally, we asked about a 1,000 cubic-foot move from Illinois to Texas, which was quoted at $6500.

Our Experience with Dumbo Moving and Storage

Their services sound solid, but how was our experience with the team at Dumbo Moving and Storage? Here’s how our call went…

Did We Have to Wait?

Most movers these days use an automated robo-menu to filter calls and direct you to the right department. Not so with Dumbo. We got connected with a real, live human right off the bat. The phone probably rang like four times, tops.

Who Helped Us Out?

Johnny answered our call and walked us through the entire booking process with ease. He was a real professional, and you could tell he’d been through the motions before. He asked us plenty of questions about our inventory, and was able to get us some ballpark estimates even though we didn’t have a full inventory list.

We’ve dealt with our fair share of moving agents, so we’re always on the lookout for pushy sales tactics or sales reps who just don’t care about their jobs. Fortunately, Johnny was on the level. He was very informative and detailed, and he kept us up to speed about what the move would take.

What Kind of Services Do They Provide?

When we asked about extra services like packing and unpacking, Johnny was all ears. He explained that we could pay extra for full packing, and he provided us with a rough estimate for how many boxes the job would take even though we told him we didn’t know how many we’d need.

Every move is different, and what you need may be totally different than what we asked about when we called in. To be safe, it’s a good idea to call in and provide the specifics of your own move, including a detailed inventory list if possible.

What’s the Insurance Situation Like?

Dumbo Moving and Storage does offer additional insurance coverage, but it starts off as a $400 extra. If you want the basic, bare-bones coverage, that comes included – but that only covers $0.60 per pound of items lost, damaged, or destroyed. Johnny also explained that they offer certain insurance coverage plans for specific fragile items on your moving list.

If you’re unsure about paying for insurance – or you’re trying to find a decent rate – it’s always a good idea to check with your renters or homeowners insurance provider. Sometimes the coverage you already have extends to moving day as well.

Were We Offered Any Discounts?

Johnny threw a couple of discounts at us, actually. First, we were offered $500 off if we decided to book all three moves at once, sort of like a bulk discount. Next, he knocked off a couple hundred from price of the California routes, since Dumbo oftentimes needs to fill up trucks that are on the return leg back to New York.

What Were Their Delivery Options Like?

We asked about three different moves, and the California to Texas and California to New York moves would both take between 10 and 15 days. The Illinois to Texas trip would take 14 or 15 days, since Dumbo doesn’t usually operate that route.

Move Weight Distance Duration
Los Angeles to Austin ~2,100 pounds (inventory list) 1,383 miles 10-20 Days
Los Angeles to New York City ~2,100 pounds (inventory list) 2,799 miles 10-20 Days
Chicago to Austin 3 Bedroom Home (Phone estimate) 1,120 miles 2-9 Days

Dumbo Moving and Storage Around the Web

Don’t take our word for it! Check out what customers are saying about Dumbo Moving and Storage around the web:

“These guys are great, and I was more than happy with everything about our move. We only booked them a week ahead. They were on time, careful, and efficient. Even when we had to move a couple things around at the new place since we had no idea where some more oversized items needed to go at first, they had a, ‘Sure, no problem” attitude. Would not hesitate to use them again.”

Devante Wiegand Via MyMovingReviews

“They did the job – they moved my stuff from one apartment to the next. Moving is a very stressful time and I did get frustrated by the movers’ attitude. I was moving a bedroom’s worth of belongings from a three-floor walk up to a ground floor apartment a few blocks away. They kept complaining about the amount of stuff that I had, refused to pack particular items (that would have definitely fit), and complained about the apartment.”

Reba Via Trustpilot

Dumbo Moving and Storage FAQ

Does Dumbo Moving and Storage offer discounts?

Dumbo Moving and Storage offers discounts, but only on a case-by-case basis. When we chatted with their sales rep, he offered us a discount for booking multiple moves at once. He also applied another discount for our California-based moves: Since Dumbo moves customers to California pretty frequently, they’re more than happy to fill up trucks on the return journey.

How long will my move take?

Our moves would take between 10 and 15 days for California to Texas and California to New York. However, our move from Illinois to Texas would take 14 – 15 days depending on availability. Dumbo can handle it no problem, but it’s just not a common route for them.

When is Dumbo Moving and Storage most busy?

While exact busy periods can vary from mover to mover, they’re usually all much busier during the summer. Dumbo Moving and Storage is no exception. They experience higher demand between June, July, and August, so if you want to save big, try to avoid this window and other major holidays.

Does Dumbo Moving and Storage offer insurance?

Dumbo Moving and Storage also offers insurance coverage. Aside from the federally mandated minimum of $0.60 per pound, they provide varying levels of extra protection for your belongings. You can also pick and choose certain items that need to be insured.

Does Dumbo Moving and Storage subcontract movers?

Dumbo does things a bit different. While most other movers are all in-house or all subcontracted, they’re a bit of both. They have their own in-house movers, and if they’re unavailable for a certain date, they can connect you with one of their vetted and verified subcontractors. Dumbo will still manage the whole process to keep things easy.

Our Recommendation

Overall, we had a really satisfying experience with Dumbo Moving and Storage. Johnny was quick with helpful info, and he also walked us through the specifics of our move so we knew what to expect. Aside from his excellent service, we also got some sweet discounts.

If you’re looking for someone to help you out with your move, Dumbo Moving and Storage is a great option. Get in touch with them today, and start packing!

Keep Up With Us

Thanks for reading Moving Feedback’s review of Dumbo Moving and Storage! If you’re ready to get started, give them a ring – and don’t forget to check back in with us for tips and tricks to make moving day even easier.