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Western Van Lines

Western Van Lines
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21 reviews

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Western Van Lines

Angry customer

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Western Van contracted by Belmont moving and Storage, both in FL. Thousands of dollars paid, belongings picked up never delivered. Nothing but excuses. Beware of both of these bogus businesses!

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    Bronwen

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    Extreme price gouging. extreme theft of countless items! Damages to the point of no repair on priceless objects wrapped well and placed in boxes labeled fragile.many boxes stolen and not delivered. Highly unprofessional. Zero communication. Lack of any and all customer service. RUN away from this company and fast

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      Jeff

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      Shady doesn’t even begin to describe my experience. I went through a broker (my bad) and the broker sent Western out for my move. Suppose to pack on a Thursday but no show and no call. I made many phone calls and text messages only to find out that they weren’t coming. Next day they were to show up at 8:00 am, nothing again. More phone calls and texts and slowly people showed up and eventually the driver did as well. The driver does his required walkthrough and guess what, I now have TWICE as much stuff as the original estimate but twice as much as all the other carriers who either came to my home or did a room by room inventory online. Went back and forth for hours with the company and the broker. After I told Western’s customer care rep that I would pursue the move however I was going to pursue any recourse over the estimate change the rep said she was going to contact the owner to see if they wanted to move me!! After being left on hold I gave the phone back to the driver and then the entire crew all just left. I won’t get into all the other nickel and dime stuff they also added to the “estimate” as that was not in the original estimate. Be very very cautious with this company.

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        Marie

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        Was told my shipment was on the way for three consecutive days only it wasn't. Was delivered 7pm on Christmas day. Ripped my leather recliner on the doorway, and had a missing $600 computer chair. Weeks later and a lot of calls, finally got an offer of $60 on my claim. The gentlemen wouldn't give me time to read anything, and couldn't speak English. This company is a sham and I would not recommend it to my worse enemy. I will tell everyone I know and post my negative review everywhere possible.

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          Marie

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          After three days of being told the movers were on their way, they finally arrived to deliver my possessions at 7pm Christmas Day. Two men, who could speak very little English and would not give me time to read anything. I was told to sign the papers so they could get my possessions off the truck. Missing a new $600 Haverety's computer chair and ripped a new leather recliner. The claim company they use is a joke. There isn't any possibility of getting a fair settlement from them. Their website is not user friendly and they have you over a barrel and they know it. I would not recommend either company to my worst enemy.

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            John Tuttle

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            Hired these movers for a move from Pennsylvania to Florida. They were rude tried overcharging me, and broke plenty of my stuff.

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              Company Info

              States of Operation:

              Services & Handling:

              You can call them at (800) 996-0533 or visit their website https://westernvl.com/

              The address of Western Van Lines is: 950 Bannock Street Boise Idaho 83702.

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