This moving company LOST visions to a very expensive sofa and refused to reimburse one cent for the sofa that was new and became garbage bc they lost the cushions. They don’t answer the phone snd they refused to accept a receipt that was given to them to evidence the customer made sofa and it’s cost. We did not receive one penny
Horrible. The sales people really did a great job of convincing me I could trust them. Needed more cash, didn’t even take what they were supposed to. I totally got railed.
The trouble began the minute the movers arrived. The quote I was given wasn’t valid and they needed an extra $400. I wasn’t happy about it because nothing changed but we settled on $300 and they began packing. 3 weeks later, my household goods arrive and they open up the back of the truck to reveal a huge tear in my mattress and over half the boxes smashed or torn open. Every corner of my farm style dining tables was severely chipped and in repairable. I immediately called US Movers to file my moving claim. They referred me to a third party service (they don’t answer calls). They have been snark, rude with no compassion or concern to seeing this matter resolved. It has now been nearly 3 months and we still don’t have a resolution and and have not been able to get their insurance company to respond. I wish I could upload pictures to display how bad it really was. PLEASE DON’T USE THIS COMPANY!!!!
Over 3,000 of damages. They subcontract there work out to the lowest bidders, two men arrive at my home driving a beat up TWO MEN AND A TRUCK vehicle and not associated with them. I ask for three men to deliver my furniture because of the weight. They damage the following china cabinet dropped on the ground, armoire broken leg, massage bed, vases, pictures, columns. The contact says 60 cents per pound they don’t honor it at all. TOTAL SCAM.
It began with a quote and a very friendly and pleasant salesperson But that’s where the pleasantries stopped. 3rd party movers showed up and demanded more money. We got past that after a heated debate and I did not pay. 2 weeks later my move from Dallas, TX arrived in Portland, OR. The movers opened up the truck to reveal a torn mattress and over 50 boxes severely damaged and in some cases compressed to half of their original size. Fast forward to the claims process: COMPLETE SILENCE! US Movers position is that it is now a matter that must be resolved by a 3rd party claims handling company. Which could take 120 days to resolve. Do yourself a favor and find someone else. And if you have found yourself in this position, post a review and contact the Better Business Bureau. Their A+ rating is a joke.
I couldn’t warn you enough about avoiding this company. BBB states that “A number of non-genuine reviews for this business originated from the same IP address and/or the same computer, which may mean that someone was trying to artificially influence this business’s rating.”
I ignored the warnings and figured the positive ratings had to be legit. Wrong. They moved me from Chicago to Dallas and heavily damaged a beautiful bedroom set and destroyed most boxes and contents. When they show up, they will have you sign a document saying that they will pay you .60 cents a pound for damage. They will tell you that you missed “the window” for full coverage. If you decide to settle, they get the damaged furniture at a super cheap rate. One can only assume what is done with the discounted furniture after that. The bedroom set was wrapped with blankets and still had deep chips in the top and sides of it and the top board to one of the dressers was split in two. Either someone literally threw it off the truck in transit or someone loading the furniture has serious anger issues.
I will forever regret giving these guys my business. You can’t save enough to justify moving with this company. Moving is stressful enough, it’s not worth the hurt, anxiety and anger these clowns will put you through.
Our move went smooth and the crew we had was great. This is our second time using them and I must say that we’ve never had a better moving experience with any other company. We recommend US movers!
All personnel were extremely courteous and willing to do whatever necessary to accommodate our needs. Every item was packed with care and arrived with no damage. Would highly recommend US Movers.
Well organized & price came in well under estimate!
Very pleased with my move. Professional, courteous, great follow up. Recommend them!
Moving with US Movers was stress free and very comforting. The delivery guy stayed in contact with me through out my move and there were no surprises. I will choose US Movers every time not only because they can do it, but because they do it right. Thank you A. Arnold!!!!!
Professionalism from start to finish!
US Movers did everything they said they would do at the price they quoted and the time they promised delivery. Everyone at US Movers, from the salesperson to the office staff to the delivery guys were very professional. If ever we need to move again, we will certainly use this company.
Very good service. Did a great job. Second time we have used US Movwes and been very happy. Great team!
What an amazing company. We moved out of state and US Movers went above and beyond to make the experience stress free for us. It was as if they were part of our family. I would recommend them to anyone moving. Thank you.
I would highly recommend using this moving company. The movers efficiently and carefully moved our belongings. Nothing was broken. They were on time and finished the job in less time than estimated. They were also very courteous. I’m really happy I chose US movers.
The guys and gals at US Movers were incredible. They came out beforehand and gave a fair quote. They called the day before and confirmed their arrival time. The day of the move was smooth and went off without any issues. The guys were fun to work with and I would highly recommend US Movers
US Movers has moved me 3 times in the last few years and each and every time they have been punctual, very careful with my belongings, and very dependable. What worked best for me is the flexibility that the Sales Consultant demonstrated. Meaning, I did need to change the amount of items being moved and he worked with me adjusting the price accordingly. They are really great!
We used US Movers 4 years ago and were so impressed that when it came to this move, there was no question who we would use. They’re super-efficient process and great communication throughout the whole move makes everything less stressful. We had a three part move over 2 days that they completed without a glitch. The team that worked with us were honest, hard-working, polite and professional guys. Thanks, US Movers, for being consistently reliable and a great company to work with.
US Movers ticked all of my checkboxes. They did really well. Communication was smooth, and they packed all my stuff without any issues. No breakages or missing items. They handled them all with great care. I can’t wish for a better mover!
They did really great. On time, responsive, professional and friendly. Didn’t regret using them.
I had a wonderful experience with US movers. they did really well. do damages or breakage was experienced. they were nice and arrived on time. I’m glad I chose them.
The team was a delight to work with and we loved their ability to give friendly direction to achieve their vision. One of the best movers we ever worked with. Recommend
We have moved far too many times over the years and would honestly say US Movers have been the best of all the movers we have used! William listened carefully to our instructions at the first meeting, and the team who moved us were extremely polite, extremely careful with our belongings and a pleasure to have in our home
Everything was done with care, everything arrived unbroken and unscratched. The team was polite, efficient and easy to work with. From our first estimate with them to the final schedule call, all went well. High recommendations.
The Service was excellent. Moving personnel were great and handle everything at both locations very professionally. I will recommend US movers to all my friends and relatives. They really deserve it.
I have used these guys to move my 2 bedrooms apt. They were very quick. No damages or delays. I will use them again.
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