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Universal Van Lines

Universal Van Lines
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4 reviews

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Universal Van Lines

imzakf53

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My parents used this to move them and the rest of my family down to out of state. First, they send out a box truck when they said they would send a trailer. Then, realizing again that they need a trailer, charged us for a second box truck. After that, they have been sitting with our stuff in a parking lot for the last three days waiting for unloading crew to arrive. First crew got into a wreck and couldn't come. Shit happens, I get it. We don't hear anything about it the next day. Then today, the next crew that was meant to come did not. We have been sleeping on the floor in our new house while they hold our stuff just a couple miles away. If I could give 0 stars, I would. They've lied, overcharged, and kept our stuff. Do not use these people.

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    juancarver58

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    Do NOT use this company! They are scammers! Before I continue, ask yourself this, "Why are soooo many people across the country reporting the SAME horrible things about this place?" Because it's true! I tried to be optimistic (and save money) but that was a mistake. Allow me to explain... In the beginning, they treat you great, answer your calls and provide phenomenal customer service, HOWEVER, once the move begins, ALL that great service goes out of the window. The representative (Art Booker, New Jersey, 908/952/0066} we've been working with - the same one who hounded us with calls initially - has failed to return an email or phone call. When we call, we're sent to voice mail or told he's on a call or out to lunch. Despite our inventory list being exactly what we discussed on the phone, the movers arrived (NONE of which were wearing masks during a Covid-19 pandemic) and raised the price by SEVERAL hundred dollars. As for Art, he is NOWHERE in sight and not bothering to offer the great customer service he promised. Another thing - and they do not tell you this in advance - their moving insurance is horrible. They pay. 06 a pound for broken items. That said, if your $450.00 TV weighs 10 pounds and is broken, they're only going to pay you $.60 - sixty cents! That's crazy! (Thank God we have renters insurance! If you don't, again, do NOT use this company!!!) I do not recommend this company. Stay far, far away. They do NOT care about you or your belongings, ONLY THE MONEY. And to any employee who might dare comment on my post, you should be ashamed! I have been phoning and emailing for DAYS and have been cast aside and ignored. If you can't speak with me now, do not bother to reply to this comment with a fake apology or rebuttal to make yourselves look good. I have proof of EVERYTHING I'm writing here and will be glad to share all of it with other members of the community. Now that my patience has worn thin and they've made it clear I'm not a priority, this will be the first of many comments and photos I plan to post online, as well as calls the appropriate government agencies to address their non-compliance with state orders (masks) as well as bad business practices. This "company" should be out of business. Together, with our lawyers and the testimonies of other customers who were scammed, we can make this happen. Shame on these thieves! The world is hurting financially due to a pandemic - people are losing their jobs left and right - and Official Van Lines only cares about themselves. Do NOT use them. Pay a little more upfront and find a reputable company like Mayflower. Trying to save money will only hurt you in the long run. Shame on you all, including you Art Booker. You're all thieves and cowards, and karma will catch up with you all professionally and personally., and I will do all I can to ensure she knows the way.

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      Gotoschool209492

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      Worst moving company ever they came with a rented $19.99 small u-haul truck with a truck that small they had to make many more trips. They came without tools. Some of the furniture legs had to be removed. To fit through the door, I had to take the legs off myself. They then tried to charge me for 7 hours what a rip off company I refused and paid them for 6 hrs. Ready for this they took my credit card info when making the reservation when it came time to pay they demanded cash or they would not release my furniture. To anyone out there Never use this company they are thieves!!!!!

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        Randy Neal

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        Arrived early called to give a 30-minute notice. the team was very professional and treated all my belongings with the utmost care. I have used two men and a truck my last move and I will always use Universal van lines. The only downside to the company is that they are a bit expensive for me. I wish they can be more affordable

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          Company Info

          States of Operation:

          Services & Handling:

          You can call them at 908-687-0800 or visit their website https://universalvanlines.com

          The address of Universal Van Lines is: 1191 Morris Ave #102 Union NJ 07083 United States.

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