DO NOT USE THIS COMPANY. I wish I had paid more attention to the reviews. I am writing this to genuinely try to save people from this fraud. The level of dishonestly is disgusting. They do an excellent job of luring you in with a low price in order to make you think that they are competitive, but that is just the beginning. EVERYTHING incurs an extra charge BUT ONLY when you are in a position where you cannot turn them away. That is because they sneak in the extra charges at (1) pick up, as in when the movers are in your apartment moving your possessions into the truck and (2) delivery. What kind of extra charges you ask? Here is just a small sample. A hallway? Extra charge. Have stairs? Extra charge. Think you are better off with an elevator? Nope, think again there is an extra charge for that as well! By the way, they don’t pad the elevator, my building did that for them, nor did they have to wait for an elevator because it was reserved exclusively for my move, yet they still charge $75. Also, note if you have any glass or mirrors, each piece will cost you and additional $25 PER PIECE regardless of the fact that THEY WRAP ALL THE PIECES TOGETHER.
But it gets worse. After they took everything in my one bedroom apartment and the truck was packed, I asked AGAIN how much I would owe at delivery. I was told to have $X in cash ready at drop off (they were dropping off to a storage facility, ground floor, so fortunately, no stairs/elevators/hallways!). I EVEN WROTE THE TOTAL AMOUNT ON THE CONTRACT – I OWE $X. I confirmed repeatedly with the Foreman and with “Julie” that THE NUMBER ON MY CONTRACT WAS THE FINAL TOTAL. Fast forward a few weeks later. I get a call from the delivery driver with a NEW PRICE 24 hours prior to delivery. Now they are asking for an additional $350 shuttle fee because 18 wheelers are allegedly not allowed in the city of San Francisco. The driver told me that there are certain cities where this rule ALWAYS applies, and San Francisco is one of them. Insane because THEY KNEW THE DROP OFF WAS IN SAN FRANCISCO FROM DAY ONE and never disclosed that the charge would apply. Then, I called my storage facility, I asked them if 18 wheelers are allowed in San Francisco. GUESS WHAT? THEY ARE!!! AND THERE ARE CURRENTLY MULTIPLE 18 WHEELERS PARKED ON THE ROAD DIRECTLY IN FRONT OF THE STORAGE FACILITY. When I notified the driver of this, instead of being shocked that an 18 wheeler could park in San Francisco, he responded “sorry we already left the facility.” Seriously, the lies are next level.
My point here is this: STAY AWAY. AVOID THESE CROOKS AT ALL COSTS. A move that they quote will cost $1,400 will EASILY cost you twice or even triple that amount. AVOID. Honestly, if you use them after this review you absolutely deserve to get ripped off. I will repeat again, DO NOT use this company. I will also add that I am incredibly fortunate, my company paid for my entire move so I did not lose any of my own money. I can’t even imagine having gone through this entire ordeal on my own dime. If anything, that alone should add more credibility to this review because I didn’t even pay for it!!! I am nevertheless disgusted by Sprint Van Lines and the giant scam they are running. Moving is terribly stressful to start with, and their deceptive tactics just compound that. PLEASE AVOID.
Update – My furniture pieces were broken, my TV stand was in pieces and my boxes were destroyed. I will be filling a claim against your Company immediately. Furthermore, items were missing and the movers tried to give me 4 PIECES that did not belong to me. I am so sorry for anyone who is missing a small home depot box, a wall clock, a carpet, and an iced beverage dispenser. These pieces all ended up in California.
*** In closing, if you are foolish enough to use Sprint Van Lines after reading this review, make sure that you take note of this website where you can file a complaint with the Federal Motor Carrier Safety Administration (“FMCSA”) ***