23 Reviews for Sprinter Van Lines Inc

Alexander

Super-professional; I recommend!

5/ 5

What an incredible company! Everyone at Sprinter van lines is professional and amazing. They came out beforehand and gave a fair quote. They called the day before and confirmed their arrival time. The day of the move was smooth and went off without any issues. The guys were fun to work with and I would highly recommend Sprinter van lines.

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Ajas

Perfect!

5/ 5

Excellent customer service and the sweetest sales department ever. This was my easiest and most stress-free move ever. I relocate due to my husband’s position in Microsoft and for now on we agreed to only use this company. Call them and find out for yourselves!

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Angela

Efficient and easy to work with

5/ 5

They did a really good job handling my items and I was impressed. Overall, it was an excellent experience with Sprinter van lines. They made a tense moment for me very comfortable. I already recommended them to family and friends.

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Evelyn

HIGHLY RECOMMENDED

5/ 5

I feel compelled to leave this review. I’ve been swindled by so many companies in the past and I felt the need to let everyone know how amazing this last move was. Sprinter is by far the best company that has relocated me and my family. Super sweet, super professional. They treated me like a human being and was upfront and honest with me from the start! I sent photos of furniture and they went over every piece of furniture including boxes with me. They were patient and the process was so easy. I recommend contacting them if you’re looking for a moving service! Thank you, Sprinter Van Lines!

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Gabriela

I'm glad I chose them

5/ 5

I used Sprinter a week ago for my move to Northern Florida. When I tell you that this has been the easiest move I’ve ever experienced I truly mean it. I had companies in the past that were a nightmare. I was able to be in communication with them the whole way. This is the only company I’ll use moving forward. Thank you guys for the great service!

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Philberta

We are glad we chose them

5/ 5

My husband insisted on hiring a moving company to move our belongings as we were both too busy to do it ourselves. We contacted Sprinter Van Lines after the company was recommended by a friend. The man on the phone was very friendly and gave us an amazing quote. The movers arrived on time and came with all the right tools. They brought with them a lot of boxes and other packing materials. They started packing everything very carefully and with caution. The movers were really fast. When they made the delivery, we noticed that none of our boxes were missing and nothing suffered any damage on the way. It really was such an easy move.

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Charlie Leo

Very Reliable

5/ 5

Excellent value for the money is offered by these movers. The guys got the job done right and did not disappoint in any way, shape, or form. Best of all, I can count on the moving team to always pick up the phone and answer any questions I may have.

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Abby

Great service

5/ 5

I used this company for a family member of mine. I had to relocate my niece from Philadelphia to Boca Raton. Empire got me all set up over the phone and coordinated every inch of the move. I was genuinely surprised at how smooth this process was and will absolutely use them if I ever move from Boca.

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Lucas

Did really well

5/ 5

Everything was fantastic in my experience using Sprinter Van Lines. Everything was as per my expectation. The coordinator was fantastic and did a really good and tremendous job.

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Newton Smith

HIGHLY PROFESSIONAL AND AWESOME!

5/ 5

…We moved on short notice and our needs for tight scheduling were met in a polite and professional manner by everyone from the owners through the front staff to… all of the people we encountered… The service was cordial and personal but also efficient and professional.

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Juliet Emmanuel

Thank you

5/ 5

Sprinter Vna Lines recently just moved me and my fiance to West Palm Beach, FL From Washington, DC. This was my first long-distance move and me and my fiance both had a bunch of anxiety leading up to the carrier showing up and packing our life in the back of there truck. But this movers made the whole thing stress-free for us. We are super grateful for the service!

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Travor

EXCELLENT

4/ 5

To start off this has been a very stressful experience from first finding out I was going to have to move my mother into a home across the country. I wanted to make sure she was in good hands. I finally narrowed it down between three companies and choose Sprinter. I felt as if they were straight forward with me about everything. And their price was actually about $400 more than the other two options. Some of the reviews I read for all companies did scare.

Long story short, I felt like I was taken care of with Sprinter. They did everything I could have asked for and packed all of my mother’s belongings up for her because she is disabled. They even stored her items for two weeks because there was a miscommunication with the place she was moving to. If I could complain there was a charge for a third flight of stairs at her house. But overall I did have a great experience and my mother was pleased. I will recommend Sprinter Van Lines

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Michelle

Did a Fantastic job

5/ 5

I had contracted with Sprinter Van Lines a few months ago, with concerns about a delivery window. Other companies were telling me it would take like 7 days for delivery. Empire charged me extra for a faster delivery but it was worth it. I was very impressed with the office team. I will recommend!

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Vivian

Smooth experience

5/ 5

I recently set up a move for my husband and I. This was such an easy experience and I couldn’t be happier. All of our belongings were wrapped in blankets and protected. It took a little over a week for everything to arrive and my husband and I were ecstatic when everything got here. Not one complaint!

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Mason

My go-to mover

5/ 5

I have used Sprinter Van Lines two times, currently on my third. Awesome dudes! On time, skilled and you’ll be able to trust your stuff with them 100 percent. Nothing ever broken, they wrap the crap out of your breakables, and are in and come in no time. Great company, nice folks, and can be our movers for life!!!

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Dammy

Smooth move!!!

5/ 5

This was by far the smoothest, easiest move I have ever experienced. The crew was professional, lighthearted and friendly. They carried all my things with care, and I could tell that it was more than a job for them – they also made sure I was secure with the move and not stressing, making jokes and conversation. 10/10 would recommend and hire for future moves – thank you again!

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Nik

They have been consistently reliable!

5/ 5

We used Sprinter Van Lines 2 years ago and we hade the best moving experience we could ever wish for. We were so impressed that when the time comes for us to move again this time, there was no question about what moving company we would use. They’re very professional and have great communication throughout the whole move. They made everything less stressful during our two-day move. The move was completed without any glitch. The team that worked with us were honest, hard working, polite and professional guys. I wish I could give more than 5 stars because they actually deserve it. Thanks, Sprinter van lines for being consistently reliable and a great company to work with.

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Alfie Chess

Recommended

5/ 5

I had a handful of fragile items including expensive art that needed to be packed by professionals. These items I believe could have been thrown down the stairs they were packed so perfectly. I was very impressed with the crew that showed up at my studio and I will absolutely be using them again for my next studio move.

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Lucas Kick

We are happy with the service

5/ 5

This was our first time using movers and we could not be happier. They arrived on time and worked quickly and efficiently. Everything went smoothly and before we knew it, everything was at our new home and they placed the furniture where we asked. The price was very agreeable and the guys were wonderful…

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Josephine

Amazing service

5/ 5

This is the third time we’ve used this company. They are amazing. Fast and efficient. They make the move as smooth as possible for you. Will use them every time that we move. Thank you so much for your amazing service.

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Sashsa A.

they deserve zero stars

1/ 5

DO NOT USE THIS COMPANY. I wish I had paid more attention to the reviews. I am writing this to genuinely try to save people from this fraud. The level of dishonestly is disgusting. They do an excellent job of luring you in with a low price in order to make you think that they are competitive, but that is just the beginning. EVERYTHING incurs an extra charge BUT ONLY when you are in a position where you cannot turn them away. That is because they sneak in the extra charges at (1) pick up, as in when the movers are in your apartment moving your possessions into the truck and (2) delivery. What kind of extra charges you ask? Here is just a small sample. A hallway? Extra charge. Have stairs? Extra charge. Think you are better off with an elevator? Nope, think again there is an extra charge for that as well! By the way, they don’t pad the elevator, my building did that for them, nor did they have to wait for an elevator because it was reserved exclusively for my move, yet they still charge $75. Also, note if you have any glass or mirrors, each piece will cost you and additional $25 PER PIECE regardless of the fact that THEY WRAP ALL THE PIECES TOGETHER.

But it gets worse. After they took everything in my one bedroom apartment and the truck was packed, I asked AGAIN how much I would owe at delivery. I was told to have $X in cash ready at drop off (they were dropping off to a storage facility, ground floor, so fortunately, no stairs/elevators/hallways!). I EVEN WROTE THE TOTAL AMOUNT ON THE CONTRACT – I OWE $X. I confirmed repeatedly with the Foreman and with “Julie” that THE NUMBER ON MY CONTRACT WAS THE FINAL TOTAL. Fast forward a few weeks later. I get a call from the delivery driver with a NEW PRICE 24 hours prior to delivery. Now they are asking for an additional $350 shuttle fee because 18 wheelers are allegedly not allowed in the city of San Francisco. The driver told me that there are certain cities where this rule ALWAYS applies, and San Francisco is one of them. Insane because THEY KNEW THE DROP OFF WAS IN SAN FRANCISCO FROM DAY ONE and never disclosed that the charge would apply. Then, I called my storage facility, I asked them if 18 wheelers are allowed in San Francisco. GUESS WHAT? THEY ARE!!! AND THERE ARE CURRENTLY MULTIPLE 18 WHEELERS PARKED ON THE ROAD DIRECTLY IN FRONT OF THE STORAGE FACILITY. When I notified the driver of this, instead of being shocked that an 18 wheeler could park in San Francisco, he responded “sorry we already left the facility.” Seriously, the lies are next level.

My point here is this: STAY AWAY. AVOID THESE CROOKS AT ALL COSTS. A move that they quote will cost $1,400 will EASILY cost you twice or even triple that amount. AVOID. Honestly, if you use them after this review you absolutely deserve to get ripped off. I will repeat again, DO NOT use this company. I will also add that I am incredibly fortunate, my company paid for my entire move so I did not lose any of my own money. I can’t even imagine having gone through this entire ordeal on my own dime. If anything, that alone should add more credibility to this review because I didn’t even pay for it!!! I am nevertheless disgusted by Sprint Van Lines and the giant scam they are running. Moving is terribly stressful to start with, and their deceptive tactics just compound that. PLEASE AVOID.

Update – My furniture pieces were broken, my TV stand was in pieces and my boxes were destroyed. I will be filling a claim against your Company immediately. Furthermore, items were missing and the movers tried to give me 4 PIECES that did not belong to me. I am so sorry for anyone who is missing a small home depot box, a wall clock, a carpet, and an iced beverage dispenser. These pieces all ended up in California.

*** In closing, if you are foolish enough to use Sprint Van Lines after reading this review, make sure that you take note of this website where you can file a complaint with the Federal Motor Carrier Safety Administration (“FMCSA”) ***

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Benjamin

Awesome service

5/ 5

Everything went perfectly. I warmly recommend the company

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Alex

Professionalism

2/ 5

Everything was great until furniture arrived at the destination and I quickly found out than when taking furniture apart instead of proper disassembly those guys simply cut all electrical wires in the headboard on all bedroom sets. Replacement cost was $400 and 3 days of inconvenience. Company owners did not even respond to the text or phone calls. If you need to move hire a professional company.

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