18 Reviews for Roadrunner Moving – Hayward, CA

Paul Wats

superb work

4/ 5

Great team, great move. It was hassle free move and I found these guyz one of the best fast and professional movers. One of the best thing about them is their crew members. All were highly skilled, bulk in size hahaha (muscular). They were smart, friendly and efficient. Thanks a lot for your superb work. Thanks.

Was this review ...?

Cynthia Hill

Excellent experience

5/ 5

They arrived on time and delivered as promised. The movers were professional courteous and patient. Thank you Josh, Asher and the crew

Was this review ...?

Chad V

Poor service

1/ 5

They tell u one price to book the job than raise the prices on you totally not good

Was this review ...?

Hazel Shein

Thank you!

5/ 5

As I promised on my initial phone conversation if I was a happy customer I would post a review of recommendation. The men did an outstanding job boxing all our loose items, art work, my crystal collection and padding our furniture.o damages. No issues.
We are very happy customers.

Was this review ...?

Mari L

Good guys !!

3/ 5

Pickup went well however delivery took longer than it should . Overall i am happy but they should do better work on there delivery trucks .

Was this review ...?

Elena Hasting

Thank you!

5/ 5

The crew was on time for both pickup and delivery. They were extremely efficient, professional and courteous. We did not have an issue with any of our stuff upon delivery. We even got a lower rate because the final cubic ft measurement was a little lower than the estimate. They called a two days in advance of the actual delivery and let us know the time range. . No hidden fees. Upfront pricing and scheduling. Highly recommended!

Was this review ...?

Kylie

Highly recommended!

5/ 5

I was so very surprised and pleased with the service they provided. The main sales person was very nice and helpful and she always called me back pretty quickly. Very nice to work with and fast/efficient.

Was this review ...?

Harper

Excellent company!

5/ 5

Thank you for the great care you had for all our items. The crew Packed and wrapped several items for us and had the entire house loaded up within given time period. We will use this company again and will recommend them to family and friends. They were so careful with all my daughter’s belongings and set up everything.

Was this review ...?

martha Buck

Excellent crew!

5/ 5

Awesome experience, The move was smoothly done. They worked with our schedule and also had reasonable rates. Highly recommended. They worked quickly and ensured all of my things were packed safely. They made my relocation very easy and I’m grateful for them.

Was this review ...?

Mia Henz

Had a good experience!

5/ 5

Amazing movers. Second time we used them and both experiences where beyond five stars. From estimating to delivery all details are handled. The Road runner personnel were the most professional I have ever seen. They wrapped each piece with numerous blankets, tape and corner beading.Thank you RoadRunner Moving, would highly recommend you to anyone!

Was this review ...?

Alison Campbell

Great company!!

5/ 5

This moving company was really great and professional. They made the usually stressful act of moving painless and stress free. They were professional and courteous every step of the way. I’d definitely recommend to anyone!

Was this review ...?

Mark Albus

Great company!

5/ 5

They were prompt, professional and very careful with our furniture moving into a two story home. They had the best pricing, very reliable and on time. Got the job done quicker than we had expected!! They were careful and quick. Highly recommend.

Was this review ...?

Jared

HORRIBLE

1/ 5

I WILL NEVER USE THEM AGAIN AND I CANNOT RECOMMEND THEM AT ALL… AND THE INSURANCE COMPANY THAT HANDLES THEIR CLAIMS.
We hired another company to move us and they never showed up so we were in a bind because we had renters coming in a week to rent out home. When we called this company, they gave us a quote and we agreed to it and signed the paperwork. Later that day we got a call from Ron saying the original estimate was too low and they were going to raise it. We felt like our hands were tied because we needed to be out, so we agreed. When the movers arrived, they started separating items and adding them to the original estimate count so by the time they had everything loaded, we owed several thousand dollars more. But here’s the kicker, the loader in charge, said he could make a deal with us. He offered to only keep the original amount paperwork if we paid him and his crew the difference in cash. It was like $1000 difference and I told him I’d give them a few hundred dollars (again, because we were on a short timeline).
When it came time for delivery, we kept getting the run around about when our stuff would arrive. I think it finally arrived about 10 days late. AND, the delivery guys smelled like marijuana. Then… they waited about 2 hours before they started to unload the truck – and took more smoke (fortunately not mj) breaks than one would be accustom too. They were supposed to deliver everything inside the house but they said they had to leave so they just left several items in the driveway.
There are several things I’m forgetting because I get so furious just thinking about having had to deal with this company.
Then came the time to submit claims. We had more than 30 items that were broken, torn, cracked, crumpled or otherwise negatively affected by the move. We were referred to their claims company. The first thing the claims company asked for was a copy of the bill of landing (which I don’t remember ever receiving), then we had to submit copies of the inventory estimate and an explanation of damage and photos. After about two months of back and forth, they gave us an estimate of $500 for all our damaged goods. To fix or replace everything they damaged, it would have been in the thousands of dollars.
The whole process from the original estimate to the delivery and then the claims, felt like a bait and switch shake down.
I DO NOT RECOMMEND THIS COMPANY AT ALL.

Was this review ...?

Richard

Would happily recommend to everyone!!

5/ 5

Very friendly movers. Nice people. Responsive to all phone calls and emails. Receptive to feedback and readily reimburses for minor damage (this is just unavoidable in my experience with multiple moves). A great experience with roadrunner Moving from California to Cincinnati. Can’t beat their flat fee pricing, which was honest and true to the estimate provided. Would happily recommend to friends and would use again!

Was this review ...?

Adrian L

Not happy with the service i got !!

1/ 5

I had a very unfortunate turn of events with the moving company Roadrunner . At first they were very attentive and answered all my questions. Unfortunately it all went downhill once the move date came. The original estimate was way off, twice as much actually. The movers were quick to take all the boxes and wrap big items like the couch and dressers.

I was only traveling 300 miles, but my delivery date was several days later with no explanation why. They then continued to delay my delivery date, but did not contact me until I repeatedly left messages. In the end it was a total of 9 days past the original delivery date. Oh and there was missing things :/

Was this review ...?

terryparkinsonn

Thank you, RaodRunner Moving! :)

5/ 5

I normally don’t leave 5 stars, but this team definitely deserves 5 stars. The movers were great, very courteous and this has been the second time I’ve used them. I won’t be going with any other movers. Their rates are extraordinarily reasonable, they were on time, provided updates on their arrival, needed next to no instruction, and handled everything with care. I only had 1 item break and I was fully refunded without any issues.

Thank you, RaodRunner Moving! 🙂

Was this review ...?

terryparkinsonn

Thank You:)

5/ 5

I normally don’t leave 5 stars, but this team definitely deserves 5 stars. The movers were great, very courteous and this has been the second time I’ve used them. I won’t be going with any other movers. Their rates are extraordinarily reasonable, they were on time, provided updates on their arrival, needed next to no instruction, and handled everything with care. I only had 1 item break and I was fully refunded without any issues.

Thank you, RoadRunner Moving! 🙂

Was this review ...?

Wilna Ligaya

Thank you Roadrunner Moving

5/ 5

I’m so happy and thankful with Juan and team for helping me out today with my moving needs. Services is way beyond excellent. Juan has great solutions in every thing especially in the most difficult transport of my fridge . I think his experience matters a lot. His team has been very efficient and fast. Very polite and dependable. I would highly recommend them. The most I appreciate a lot is when they go way beyond their means to provide excellent service. Thank you and would definitely have you guys again for my future needs. Thank you again.

Was this review ...?

Rate us and Write a Review

Your Rating for this listing

angry
crying
sleeping
smily
cool
Browse

Your review is recommended to be at least 140 characters long

building Own or work here? Claim Now! Claim Now!

Claim This Listing