I WILL NEVER USE THEM AGAIN AND I CANNOT RECOMMEND THEM AT ALL… AND THE INSURANCE COMPANY THAT HANDLES THEIR CLAIMS.
We hired another company to move us and they never showed up so we were in a bind because we had renters coming in a week to rent out home. When we called this company, they gave us a quote and we agreed to it and signed the paperwork. Later that day we got a call from Ron saying the original estimate was too low and they were going to raise it. We felt like our hands were tied because we needed to be out, so we agreed. When the movers arrived, they started separating items and adding them to the original estimate count so by the time they had everything loaded, we owed several thousand dollars more. But here’s the kicker, the loader in charge, said he could make a deal with us. He offered to only keep the original amount paperwork if we paid him and his crew the difference in cash. It was like $1000 difference and I told him I’d give them a few hundred dollars (again, because we were on a short timeline).
When it came time for delivery, we kept getting the run around about when our stuff would arrive. I think it finally arrived about 10 days late. AND, the delivery guys smelled like marijuana. Then… they waited about 2 hours before they started to unload the truck – and took more smoke (fortunately not mj) breaks than one would be accustom too. They were supposed to deliver everything inside the house but they said they had to leave so they just left several items in the driveway.
There are several things I’m forgetting because I get so furious just thinking about having had to deal with this company.
Then came the time to submit claims. We had more than 30 items that were broken, torn, cracked, crumpled or otherwise negatively affected by the move. We were referred to their claims company. The first thing the claims company asked for was a copy of the bill of landing (which I don’t remember ever receiving), then we had to submit copies of the inventory estimate and an explanation of damage and photos. After about two months of back and forth, they gave us an estimate of $500 for all our damaged goods. To fix or replace everything they damaged, it would have been in the thousands of dollars.
The whole process from the original estimate to the delivery and then the claims, felt like a bait and switch shake down.
I DO NOT RECOMMEND THIS COMPANY AT ALL.