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Not even sure where to start… From the first call to the semi leaving this whole operation was a sham. We booked short notice due to another company requiring cash only. We found Puma on google seeing they were based out of Texas I gave them trust(which I should not have) I booked and paid the 10% down. Using another quote from Feeman moving in TX they advised my estimate. We were charged more money on the day of pickup along with them showing up with two box trucks that did not hold everything. Then had to show back up with a third to get the garage. The process of loading and unloading is in my opinion where my things got broken and damaged. Especially since the crew loading me and unloading me wanted a tip but went over 2K on the estimate wo what was I supposed to do? After no tip they left. I have no idea what happened to my things after that. I heard they go back to a warehouse and load into a garage and then into the semi. Long story short they show up a week later in FL with half the crew. Only one that actually worked for Puma the others were cash paid workers that the truck driver ka foreman knew. The foreman made his own plan for the unload and did not ever listen to me. I had to argue to get the boxes from the garage to the bedrooms and even at that point they still loaded them into the up stairs living room. While unloading we saw they damaged thousands of dollars of our property. The Sr VP aka Niel also named Noah called and rest assured me things would be ok and to file a claim. The foreman rushed us on signing the paperwork and there was not enough room on the damage box to list out the items. Nor did ANYONE tell us this would be used during the claims process. In the end the Anthem Claims management offered us 360.00 for damages which was an absolute slap in the face. PLEASE so your research and book a real mover that will value your belongings and not lose them, wreck them, and not care in the end. This whole process was the worst I have ever experienced. I would NEVER recommend Puma Van Lines to anyone not even my worst enemy. Thanks Daniel(Sales), and Noah(MGMT) for your exceptional customer service in conning me into your company and then running off at the end. Well done.
2 movers from Puma Van Lines showed up today, assessed the situation after pleasantries and began loading immediately. It took them maybe an hour to load everything onto the truck. Both men were so friendly and yet professional and willing to help put everything where I wanted. I’m glad I went with them and not some other fly by night movers. Thank you for your awesome help. When I'm ready to move again, I'll be calling you again.
The 4 men that came were very careful with our things. Love how they protected our mattresses before taking it away. They never slowed down from the time they got to our house until the time they left. We underestimated the amount of stuff we had but they came with such a big truck, they still got it all. I would use these guys again and will recommend them to all.
The quote for our apartment was 1,500, after the movers arrived they estimate everything for 4,000 when all our stuffs were in the truck. They refused to unload, so we had to pay 2,500 more!!! The guy that offer the service, the FAMOUS DAVID, after a while he never answer our phone and nobody give us a time line of our moving. The post sale service HORRIBLE!!! Do not trust in this people. Also a lot of our stuffs got damage and one box missing without any explanation. ALSO they charge for USED BOXES from companies like ERICSON!!!this is a TOTAL SCAM
Thank you Puma Van Lines for providing such a great moving experience! I was really stressed out and just needed a reliable team to make the process smooth and you guys did just that thank you so much!
I have always used Puma Van Lines because they really value their customers. I have always been treated well, and my belongings are always in great hands. They safely load and unload the truck, I love the way this moving team works!
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