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Moved my in laws from Arizona to Florida to an assisted living, only had a few things to move from a house they owned for many years. They loved their recliners they bought a year ago, my mother in law in a wheelchair. The recliner was good for her. It is a long shot, since not getting much help from the company that maybe someone reads the review and has the bottoms of these 2 recliners, only the tops showed up, other items missing but these were not as important. Never would I recommend this company, nightmare from beginning. Did not show up scheduled day, took 1 month to get here, and then showed up to assisted at 9:30 at night, you take it or they leave. We were very accommodating knowing so much is going out in the world today, just looking for some help to get their chairs back!
I was scheduled for a 6/27 pick-up. I had put down a $950 deposit (I'm 85 and didn't know better). On moving day, I got a call from the driver who said he'd be there before 10:00. At 9:30, I got a call from the office saying there had been a mix-up with their orders, and the truck had to move someone else first. The woman said the truck would be here by 2:00. At 3:30 the driver called and said the truck had broken down and they couldn't move me until the next day. I finally checked with CALDOT and found out they have, as of June 2021, 32 complaints about pick up and delivery. I requested my deposit back on 6/28; I haven't from them since! Be warned!
Please be aware of this company. No customer service at all. Once you pay them Initial deposit after that they will not pickup phone and customer service agents are very rude. They will ask a different company to pick up merchandise and upon delivery they will demand extra money or thread to put the moving stuff at storage place and you will have to pay storage fees as well. They will broke your furniture. They disassembled my furniture, upon delivery most of the furniture was damaged and screws were missing. Please see other customer comments regarding this company. Honest advice, just stay away from them
worst moving company beware of them and never book your move with them. they will give you a lowest possible price on the quote just to earn your business. once booked they don't care about customer and they end up charging more and more. I am not happy with the service. Movers were very rude. * As per the original estimate (as per inventory details provided) it was measured 500 cuft. even-tough there are items which were not picked up as per the movers my actual measurement was 600 cuft. So basically there was a overage of 100 cuft which I don't trust because I had originally included washer and dryer and other stuff which I did not brings. Also my furniture are not very big. they are small sized furniture. So I don't trust even after removing items from original inventory how can there be an overage. * At the time of booking I was told that I can cover my mattresses into any inexpensive plastic cover. Instead of covering with plastic cover we covered our mattresses with a old fitted sheet. They refused to take it without it being boxed and told me they can box it with a fee. I agreed to pay for the cost of putting it into a box but ultimately they did not box it but covered with the move in blanket and charged me $140. At time of the delivery the delivery man charged me $75 extra for the long carry even though I am on first floor and I am not very far from the parking. He refuse to deliver until I paid him $75 extra. I had no option but to pay at that time. Also I sent multiple emails to claim missing/damaged item but they don't respond to the emails.
Great job was done by Movers Van lines . I book my move with Adam P over the phone. Adam was super professional and went over with me item by item for my entire house ( it was not easy, we had over 300 items ) so he can give me an accurate quote . On the day of the move a crew of 4 guys showed up, they pack and load my stuff in 7 hours . I got my delivery 10 days after in Reno NV with almost no damages at all ( i had 1 broken glass ) . I was very happy with the service i got and i will use movers van lines again to any future move ill have !!!
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