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- They are rated D- on Better Business Bureau, with a LONG history of screwing over customers https://www.bbb.org/us/nj/jersey-city/profile/moving-companies/mirit-great-american-inc-0221-28002090 - We got a binding estimate and Great American charged us DOUBLE that amount AFTER it was on the truck (which is illegal) - They gave us incorrect information throughout the process, including price, payment options, dates and times - They charged us for tape and moving sheets even though it specifically stated in the contract that they wouldn't - The movers were late for pick-up, and WEEKS late on delivery - The movers extorted us out of a specific, gigantic tip once our possessions were on the truck - Half of our furniture was damaged during the move Please, whatever you do, DO NOT USE Mirit Great American!
They hold your shipment ransom, they over charged us over $22k to move from NY to Florida. I will be filing an official complaint on Better Business Bureau. The movers show up to your residence under the influence and continue to smoke weed through the day as they toss your precious boxes on the truck which is clearly labeled FRAGILE in big bold letters. The movers also took items in our home and placed them in oversized boxes to take up unnecessary room on the moving truck. The purpose of this is to charge for space used in the truck. Our original date of move was 07.27 and they didn't deliver all of our inventory until 10.21.21 nearly 3 months later. We had to wait for a total of 2 trucks to obtain all of our inventory. When they actually showed up for the 1st shipment the driver rushed the movers and didn't bother to reassemble our furniture. The furniture had gashes, and scrapes. This took my husband nearly 4 hours and was left with back pain for weeks thereafter. The boxes labeled fragile were crushed, smashed or had some foreign substance leaked all over them. Some of our garment bags that had designer suits were filled with mold and had to be thrown out. The driver intentionally charged us a long haul fee of $1,200 claiming that the truck didnt fit in our residence which was another scam for money. The driver tried to demand payment without unloading the truck. The second truck arrived 2 days later on 08.22 without a 24hr notification, more like a 3 hr notification to us. If we weren’t able to accept the shipment because of other obligations they threatened us and said, well I am going to leave and you won’t get your stuff. My husband accepted the 2nd shipment at our storage unit and as we went through our inventory we noticed around 40 boxes missing, and to add insult to injury there were so many sentimental items missing that I can never get back. We called Great American Movers stipulating that we are in fact missing around 40 boxes and the owner named David called me a liar. He went through his warehouse once again blaming his employees for the negligence of incorrectly labeling the items/and boxes. He contacted my husband on 09/14 and sent a photo of the boxes that were in his warehouse via text message, naturally we replied yes and when can we receive the rest of our inventory? He said when the next truck goes to Florida. The owner of the company wanted to deliver the items on 09/24, which by the way is way out of the scope of our contract (21 business days). We were not going to be in town to properly accept the shipment and to please hold off until 10/06 when we return. We did not receive a call or text from the owner until 10/11 stating that the items were on the way. The inventory didn’t come until 10/21, this is nearly 3 months from the initial pick-up date of 07/27 & 07/28. We are still missing items.
Stay away from this company! It starts with they ware late by one day for the pickup, then doubles the estimated charge, unprofessionally pack staff and then completely disappear from communications and it is close to a month When I receive it, it was missing items, and half what I received was broken and opened.
Well established fraudulent scheme and criminal enterprise - they use shell companies all the way through the moving process to create screens and transfer liabilities. From "good-movers" the front shop and slick brokerage arm , to"tri-state van lines" the "coordinator", to "Mirit Great American" the "movers", to "TCLE Transportation Inc" the carrier, down to the insurance itself, all are run by Israeli nationals; while I have family in Israel myself, as a matter of fact this is a well known line of scheme. This should be and hopefully will be a FBI matter soon, and I highly encourage everyone to contact their attorney general directly on LinkedIn. Take measures, photos and collect as much information as possible , and do not hesitate to call the police when they are onsite, threatening and racketing. Scheme aside, they will also threaten you physically and steal your goods if this was not enough; no need to mention that on the top of the thousands of dollars extorted, you ll also loose thousands of dollars in damages.
Great American Van Lines was brokered to us MegaVan Lines. We were not made aware of the company moving our things until after a $900 deposit was made for a move from CT to CA. On the date the movers arrived even though they were informed of a long carry and it was supposedly work into the quote we were forced to sign a contract that we would pay $75.00 per 75 feet. They ended up getting $550.00 extra that they would only accept in cash and we weren't to tell Megavan lines about it because it has nothing to do with them, we were told. After they fully loaded the truck the decided to raise the original first payment from 1142.00 to 1742.00, but this was after they had loaded everything onto the truck because they said it looks like it takes up more than you were allotted for. The same contract for the $75.00 per 75 feet we signed also had a 3-21 business day clause for amount of time for delivery afterwards there would be a $25 per day credit. On the 20th business day they made the delivery in CA and ended up forgetting 2/3rds of the delivery. Upon arrival at the CA location we were met with the same contract for $75.00 per 75 feet or 16 stairs. Where they added a nice $375 extra onto that delivery. The driver would not remove anything off of the truck until we paid him the full 1742 + 375 even though they forgot 2/3rds of our shipment. After a call and some realization that they made a oopsie they driver gave back $700 of the 2117.00. (How Nice). Of the 1/3rd boxes were destroyed and even completely open or put in new boxes they we didn't ship. The legs of our nightstand was broken, glasses smashed, and even the extra $50 per TV they packed were broken. We paid them extra money to pack the TV and it was still broken. (Also in cash no way this company wants a paper trail) After getting on the phone with the beautiful soul "Danny" he was polite enough to not honor the $25.00 per day on the contract they drafted and we signed because we received some of the delivery even though the verbiage of the contacts phrases it "All Deliveries," which is a beautiful thing. He was also polite enough to hang up on me and turn off his phone as every call after that went right to voice mail. Don't use this company.
I contacted Madison at Tri State Van Lines within a few weeks of our move on 7/23/20 to report our terrible experience and give the company a chance to make it right. After an initial apologetic email, she stopped responding entirely. We never got a cent back. We were expecting a crew of 3 movers to arrive at our 2BR apt by 11AM last July. At 11:26 AM we got a call telling us they were running late because their truck broke down. Several hours passed with no communication. The next call we received was at 2 PM telling us they were otw. They finally arrived 2.5 hours late and started loading. Madison had assured us that the crew would wear masks and practice social distancing. They didn't. The masks stayed down around their necks at the start and later disappeared entirely. Luis, the apparent crew leader, had us sign our paperwork when he arrived. He did not provide us with a copy. I want to point out that the name of the company on the contract, the name online and the name we ultimately Zelle'ed our final payment to were all different. Our emails came from [email protected] and Tri State Van Lines appeared on our quote. The name on the contract was Mirit - Great American. We sent our final payment to Mega Moving Inc. The crew was not in uniform or anything that might ID them from the company we called and the truck was a generic Penske. In hindsight that should have been a red flag. 15 minutes into the load, a carelessly stacked tower of boxes on a hand truck fell over and we lost the first of the China. Not an great start. Not long after, Luis explained glass items were not covered for damage if they were not properly wrapped and we could opt to have them wrap stuff for an extra cost. We paid an extra $75 to have our 40 gal fish tank wrapped. It was a waste of money. The tank came off the truck in pieces. Our $75 was not returned and the insurance included in our contract offered us just $24 as reimbursement. This wasn't the only furniture that was damaged. We found dozens of gouges, scratches, scraped paint and other evidence of rough handling on almost every piece of furniture we own. We saw the rough handling first hand. We watched one mover push a bookcase, top down across a concrete floor. We watched others stack boxes marked fragile under boxes marked heavy. Boxes and furniture were stacked precariously high on carts and hand trucks so that our stuff hit the ground multiple times during the day. At one point, a guy tried to carry a floor lamp with a glass shade dangling by the lamp cord up four flights of stairs. When it was time to settle up, Luis tried to charge us $150 for stairs and long carry even though the contract and our quote clearly says there is no extra charge for either. He told us we should pay that money directly to him since "his crew were the ones doing the work." We knew it was a scam but we had planned to tip the men anyway so we paid. Not long after, my husband found Luis smoking weed behind the truck. At this point, any confidence we had left evaporated. It gets worse. The only elevator broke down with a chest of drawers and 30+ boxes on the ground floor. Our unit was on the fourth floor. It was late and still over 90 degrees outside. We were legitimately afraid this careless, unprofessional crew would drive off and leave us so we paid them an extra $200 cash to carry the last items up four flights of stairs. 3 days after our move, our landlord called to tell us we would have to repair the flooring or lose our security deposit. The movers had gouged several deep gashes in the hardwood. This was a nightmare experience. The crew was careless, dishonest and unprofessional. In the end, my husband and I helped carry dozens of boxes up 4 flights of stairs which defeated the purpose of hiring movers. We handed over $400 in cash on top of what we paid the moving company directly. When we asked for a portion of our fee back, our emails were ignored. We got burned. Save yourself and run far, far away from this company.
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