Mirit Great American Inc

Great American Van lines was brokered through purple heart moving, purple heart seemed good and responsive, but the day of the move, when Great American Van Lines showed up, their rates for overages we’re considerably higher than what purple heart had quoted, so I had them stand by until is was resolved which was good because the way they packed any loose items caused the volume to the double what it was when they started with almost everything already packed for them. The movers wanted to negotiate writting a lower volume for cash in hand which I didn’t really care about since I just wanted to get on the road. When I called to deliver it has taken over 3 weeks for them to load the truck and get my belongings out to SoCal from Central PA. They have been near impossible to get in touch with and we get no updates, so I reverted to dealing with the broker as they seem to have more luck. They lie to the broker and tell them that they have been in direct contact with me when they haven’t even called. My family and I have moved cross country several times and this is the longest it has taken to have our belongings delivered and possibly the worst customer service. I still do not know what my belongings will look like once they arrive which will hopefully be within a week or so….I am sure it will be on par with the rest of the experience.