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Map Express Logistics

Map Express Logistics
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5 reviews

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Map Express Logistics

Alessandra.durand79

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I was quoted $4,000 above my moving estimate for a 286 cubic foot space via the broker (Brightline Moving & Storage, who lied to me about "not being a broker and the few moving companies that manages moving end to end) by a Russian woman who glanced around my place after 5 minutes claimed i had "way too many additional items" to the inventory. Note: I had 4 medium sized Ikea storage bags of clothing as such "additional" items and explained I wouldn't take my bed frame and mattress if it was over 286 cubic feet (I only didn't sell it because Brightline told me I would likely have "more than enough room"). The woman screamed at me I had 5 minutes to make my decision or she would leave. I said I was calling Brightline customer service because this violates the binding price estimate of the contract not to exceed the price by 10%. She threatened me again she would "charge me" for every additional minute I take to them over 5 minutes. Brightline asked to put her on the phone and she came up with random lies, like circular tables cost more to ship because they don't lay flat (I explain the tables disassemble to lay flat and disassembly is included in the contract) and that numerous items were unpacked (furniture Brightline told me I wasn't accountable for packing). She claims I had all this added furniture. Brightline asks me to negotiate with her what to remove from inventory to get down to my $2200 estimate. I remove close to 1/3 of my inventory (largest furniture items) and she still won't take me down more than $700, saying ludicrous claims like I have to pay extra packing fees (for furniture Brightline said I didn't have to pack) and $800 in a few for a shuttle to take my things to an 18 wheeler truck which wasn't allowed parking on my street (note there is a loading zone for moving trucks at my building entrance). This woman continues threatening me. I'm running out of time and options as Brightline tells me they can't send anyone else available for the day (and it was the day of my move out and inspection). The woman has me sign the contract and Zelle her half (they only take Zelle or cash because they're obviously scammers). The movers begin to pack my stuff and she suddenly says she will "allow me" to bring the inventory I removed "because she is nice" as a favor to me - lies, my things were clearly under 286 cubic feet and what she was doing was making it look less like fraud. She marked everything on the inventory with the initials "SC" scratched for furniture that the moving company (all my stuff was brand new and purchased that year) in case it arrive damaged, much of which it did. This company are crooks and I encourage you all to report them to the Federal Trade Commission for fraud and the Better Business Bureau. The subcontractor that delivered my things told me my stuff likely fit in a 200 size cubic foot container and I was definitely scammed. See attached the photos of my broken items and the inventory they charged me $5,000 total after repeated threats. The subcontractors who delivered my stuff explained what they did was charge me an extra $9 per cubic foot without telling me because the contract still said 286 cubic feet

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    jessearvizu8976

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    If you're here to catch a glimpse of the caliber of services you will be provided with Map Express Logistics, allow me to paint a picture for you.. I got assigned this company through a broker (Cardinal Van Lines) so be careful with going with a broker as they will assign literally anyone with a truck to move your stuff. Day of the move, the leader of the pack comes knocking at my door asking where the stuff was at that I needed moved. This dude is a hardcore Russian guy about 5'10 and really sets the tone with his straightforward attitude. He had insane bedhead like he just took the fattest nap on the planet before showing up at my door. I told him all my belongings were in the garage except for the master bed mattress, which was in the living room. He said , "okay I take look at mettress". I kindly asked if he would remove his shoes when walking through the house because I just had it professionally cleaned for my tenants. He looked at me in utter disbelief as if I had just insulted him. He began shaking his head and said, "You want me to take off shoes? Then NO JOB!". I wasn't sure I heard him correctly so I asked him what he just said. He reiterated in a primitive manner "NO SHOES, NO JOB!!" and began walking off as if to dramatize his abandonment of moving my belongings. I knew if he walked away from this job I would be left high and dry and it would be impossible to reschedule a different company within 24 hours. In hindsight, I see this is a trick now and I was caught in his web at this point like a helpless fly. So I cater to his rude behavior and tell him he can walk in the house with his shoes on. He then agrees to go look at my belongings in the garage. Not 10 seconds into GLANCING at my belongings, he starts shaking his head again and saying "nope, nope, nope" out loud as he writes sloppily on the papers on the clipboard. I am confused and ask him what is wrong. He then tells me that my belongings far exceed the estimate that had been drafted and they would have to recalculate the costs. Long story short, he added over $2,000 to the total estimate because the "cubic feet" of the items far exceeded the estimate. I call bullshit. I asked to see his clipboard of my items that had been listed and it is actually less than what I had mentioned to the moving company because I sold my dining table and chairs! I tried my best to articulate my point in that everything had been itemized perfectly before he came out and he stuck to his guns really really hard. This man was an iron gate just not allowing anything to penetrate his skull other than the fact that he was going to write whatever price he wanted on the paper and I would either sign or he would leave. Pretty straightforward terms here from his point. Now, if you're reading this and ever wondered how it felt to be Captain Phillips when the Somali pirates raided his vessel and commanded his every move from personnel to ship, look no further. Hire these guys and you will feel powerless and at the mercy of whatever they choose to do in your house. It's their house now. I wouldn't have been shocked if they started pouring glasses of whiskey and started asking me to load my belongings in their truck. Anyways, he tacked on a "long carry" fee because their truck was "more than 75 feet from my belongings". I tried to dispute this with him and let him know he was under 75 feet away and he raised his voice saying "this was a small charge" and I shouldn't worry about it. I just surrender a this point and cut them a check for what they ask because I am on a tight schedule and have no other way out at this point. Fast forward to me letting go and letting God with them moving my stuff... I arrive to Chicago July 6th to anticipate our scheduled July 7th delivery date. This was a bad move in hindsight... I should have booked a 30 day cruise in the Bahamas.... because my stuff didn't arrive until August 5th! As the days passed waiting for my stuff, I reread the fine print on the contract I had signed with him as he rushed my through his demands of "SIGN HERE AND HERE" and pointed aggressively to the marks with x's for my signature. On this contract, one of the spots he had me sign was forfeiting full insurance of my belongings and instead only requiring them to pay 6 cents per pound on damaged items! Another line item in their contract stated that they had 21-30 BUSINESS days after the scheduled date to deliver my stuff. This is extremely important to understand when you hire a company because I felt the pain of that amount of time on an air mattress with absolutely nothing to do in my new residence. It is painful. Sort of like uneventful camping. That about sums it up for my experience with these guys.. It's like BDSM but for moving experiences... Very humbling and I'm happy my stuff is finally here. However, the price morphed two-fold and the customer service was completely lacking. They never answered a phone call once either. Cheers

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      mindfulhealth4life39

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      Just don't do it!!! The price they will give you over the phone will sound reasonable and Kym will put on the charm and do her best to follow up and sell you just to stab you in the back. Her on the phone inventory means nothing on move day. The big smelly, rude guy shows up with about 4 dudes that look like they just got out of prison and tells you that you have way too much stuff and that it will cost not just a few hundred more but in fact several thousand more. I sent him, his posy and his beat up Budget so called moving truck away. Did not do business with them nor would I recommend anybody else to.

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        martinict46

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        Would've given 0 stars if possible. We were baited into a contract, we were charged double the quote upon arrival of the movers and told we would have to pay $1000 to cancel. The representative was fired and we were left without our stuff for a month and a half. Kym was useless. You will get baited into signing a contract, they will be hard to get into contact with, and they will continuously fuck you over.

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          tutormath81879

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          Please avoid these dudes at all costs. I've had such an astoundingly subpar experience from what was promised. I'm reaching out to my entire network in CA to make sure they don't make the same mistake I did.

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            Company Info

            We offer long distance from California moving at an affordable rate. We understand that long distance moving can be stressful and our goal is to take that stress away. We have a team of experienced movers that will treat your move like it was their own.

            States of Operation:

            Services & Handling:

            You can call them at 866-670-7390 or visit their website https://www.mapexpresslogistics.com/

            The address of Map Express Logistics is: 21781 Ventura Blvd. #441 Woodland Hills California 91364.

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