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This was the worst experience I’ve ever had with a moving company. I hired All Pro Moving but later found out they are a scam broker. My belongings left NC on May 1 and arrived to Executive Movers (same as Konami) on 5/6. I did not get my belongings until I hired another moving company in October. My stuff was rummaged through, items missing, all of my furniture was unwrapped and looked like someone purposely beat on it, and boxes of other peoples stuff. There was even holes in the top of my 6’ curio! I started a claim but to-date have seen no results. They keep asking me for more things. They’ve even asked for the original receipts (who keeps receipts for everything they own). Pics would not upload due to size. If anyone is initiating a lawsuit, I’d be happy to join and testify. I’ve kept detailed notes.
It was the worst experience I ever had. It has been two years and still do not have a settlement check for the damages and lost/stolen items. CSI group was involved and the amount is pennies compared to all of the lost and broken item. It is a very long story and it just makes me so angry and it wears me out, reliving it. They wrapped table legs with saran wrap. They didnt unscrew the legs, they just wrapped it like that. Every single table! okay, I am getting mad. breath. I was just googleing it and found out there is a class action suit against the company. Does anyone know how I can join that?
https://www.fox5vegas.com/news/las-vegas-police-scam-carried-out-by-employees-of-moving-companies-leads-to-5-arrests/ FBI has indicted the five principals of Konami.
Please do not underestimate the damage this “moving company” will do. I hired what I thought was a moving company called Interstate Moving and Relocation who had good reviews for my move from California to New York. They turned out to be a brokerage company that hands the move off to another company. None of this was explained to me at all. The day of the move I got a call saying their truck broke down and they couldn’t tell me when they would arrive to pick up my belongings. I get a call the next afternoon saying the moving truck would be at my apartment in an hour. The movers arrived in a rented Penske truck and the three young guys doing the moving were extremely unprofessional from the moment they walked in. Not wearing masks, complaining about everything they had to do and not being careful with my stuff at all. Once everything was out of my place they walked me outside and showed me all of my belongings sitting on the loading dock at the back of the truck. I was then told that all of their estimates are based on “Ikea sized furniture” and that mine was bigger and would cost more than I was quoted. I started crying and told them that I feel like the entire things is a scam and asked them to remove my stuff and bring it back in my apartment. They told me I would be charged for moving it back and the main guy told me he would call his boss and get an exact price of how much more it would be. He told me it would be under $500 extra. I was so drained and on such a time crunch at this point that I let them take my entire life away on that truck despite having a gut feeling. I learned later reading reviews that this company Konami Moving and Storage runs this same scam about the “broken down truck” so that people are so stressed with their move being off schedule that they are willing to over look what bullshit everything about the move is. I flew back to New York and didn’t hear a word about my stuff. I tried to contact both Interstate Moving and Relocation and the company they hired Konami Moving and Storage numerous times over months and could never get a straight answer from anyone. I would wait on the phone with Konami for over an hour sometimes to get someone on the phone. I was finally told that they legally had 30 business days before I could do anything or get any money back. 30 business days came and they still couldn’t tell me when I would receive my stuff but they did tell me that all of my belongings had been brought to their warehouse in Las Vegas. I hired a Las Vegas based storage company to go to Konami and pick up my stuff. When they did they were only given about half of my stuff. I flew to Las Vegas to try to go to Konami’s warehouse myself. I did and it was CLEARLY a complete and total SCAM. The office was a filthy smoke filled corner of a warehouse that was filled with peoples belongings thrown in piles. There were beer bottles laying around on top of peoples belongings and TONS of furniture and cardboard boxes outside in the rain. They would not tell me where the rest of my stuff is. They said they were “moving warehouses” and my things were just misplaced but they would get them to me (this was 5 months ago!). I went back to the storage facility where the stuff I was able to recover was being kept and I started to open my boxes. THEY HAD BEEN OPENED, STOLLEN FROM AND TAPED BACK UP WITH OTHER PEOPLE’S BELONGINGS IN THEM. I mean I have strangers personal family photos, letters, clothing and the list goes on. They took out anything in my boxes that they could resell. For example my gold case full of professional barbering equipment. Every single piece of furniture I got back is destroyed. They clearly had no intention of ever delivering this stuff which is why they toss it around and are not careful AT ALL. Metal legs of a dresser bent in half, huge gashes in metal cabinets. In the 5 months since this has happened I have written reviews on The Better Business Bureau an only Interstate Moving and Relocation responded because they obviously care about keeping their reviews good so they can keep the scam going. Konami doesn’t care about reviews because they rely on these brokerage companies to give them business. The customer doesn’t have a chance to research the name Konami because they don’t know that they’re even using them until they sign the contract on the day of the move. So a woman who works for Interstate called me to try to resolve the issue so I would take down the reviews. She said Konami was offering me $2,000 which is more than I would get through the insurance claim. The insurance company CSI that works with Konami is also part of the scam. You get 60 cents a pound for anything you can prove you did not get back which is NOTHING. They can take everything you have every owned and give you back under $2,000. I did not accept since they stole over $30,000 worth of belongings and I paid another $7,000 to fly to Las Vegas and rent a box truck to drive what I was able to recover back to New York. When this initially happened and I realized they actually opened my belongings, riffled through them and stole from me I called my bank to file a claim and reverse the $827 charge from Konami the day of pick up. Now today months later the same $827 was taken out of my bank account again. I called my bank and they said the company sent them proof that I signed the credit card authorization form. And I did on the day of the move when I THOUGHT THEY WERE GOING TO DELIVER MY BELONGINGS. So they are trying to offer me $2,000 to stop writing reviews and just let it go and at the same time going to my bank to charge me that again. These people are professional criminals that run this scam on hundreds of people. I have lost around $40,000 and even more importantly I lost so much sentimental stuff that I will never be able to buy. These people need to go to jail.
RUN AWAY FROM THIS COMPANY. I CAN ONLY HOPE I GET MY HOUSEHOLD FURNISHINGS BACK.
My paperwork showed I hired Republic Van lines but Konami showed up. My quote doubled and I did not complain. The Driver / loader was great. We opted for the free storage and were told just call when you are ready for deliver. I called 7 days ago and made several calls and emails and my household goods are still in Las Vegas with no deliver date. I can only hope I get my stuff and it is not a disaster like most of the reviews. Run away from this company...DO NOT USE THEM. There is also a class action law suit against this company. Horrible stuff found about them.
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