13 Reviews for First National Van Lines

obs14

HORRIBLE

1/ 5

The communication of this company is HORRIBLE. The initial phone call was extremely helpful and professional, but then on moving day (from florida to california) they sent one person to move a home, when they said there would be at least 2 (I guess one guy got sick so 1 man did it all alone, thank you Jesse for your hard work)… they said it should take 2 hours and it took almost 5 hours! Customer service said that we would be getting a discount upon delivery, which we did and we were happy… then days later they call us and tell us the driver made a mistake and didnt collect the right amount so the driver would have to pay the difference if we didnt pay it… uhm what? then trying to talk to customer service, he told me he didnt understand why we were asking for a discount, I never asked for a discount I called my point of contact and HE text me that he would be getting me a discount! but I guess I lied about that too when I can send them the texts! they also said we lied about only having 1 man there at the moving day, even though it was already confirmed because they called Jesse and asked him they called us liars and were condescending to us… I would never refer anyone to this place, the communication and customer service is horrible… spend a few more dollars and go somewhere else!

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prex5usp91

Horrible!

1/ 5

Con-Artist! Will steal your money. DO NOT SIGN THAT CONTRACT! DO NOT BELIEVE THESE GOOD COMMENTS, THEY ARE PROBABLY FROM FRIENDS, FAMILY MEMBERS, AND EMPLOYEES! They work as a brokerage and will tell you everything you want to hear on the phone, and then on moving day; that low price “They so called worked up just for you” will go up exponentially. They hire 3rd party companies to move your stuff, and after I refused service for wanting to load my stuff on a truck then charge thousands more. I still have stuff missing from the company they hired going into my apartment. They were trying to basically con me by loading my stuff on the truck then forcing me to pay but luckily I caught it before they actually loaded my stuff. Watch the contract you sign, it is TOTALLY misleading on purpose. IF THIS HELPS AT LEAST ONE PERSON NOT GET RIPPED OFF BY THIS COMPANY, IT WOULD BE WORTH THE DEPOSIT THEY STOLE FROM ME AND NOT DOING ANY WORK.

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Nella Sutton

made the process

5/ 5

First National Van Lines was very helpful with our move. They were very pleasant to be around, they worked really hard and on top of that they got our move done super quick. They didn’t damage any of our furniture or possessions and they were really straightforward with the whole moving process. I would definitely recommend them to anyone moving, they made the process a whole lot easier!

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Ada Jackson

feel comfortable

5/ 5

I heard about First National Van Lines from a colleague. My experience with them was very good, Eric and his team were quick and efficient in moving my apartment from NJ to Brooklyn. They came prepared and were right on time. Ahead of the moving date, First National Van Lines provided me with a reminder plus a detailed list of my stuff that I had completed at the time of engagement with the price. That transparency and accuracy made me feel comfortable on a very stressful day. Thank you.

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Ada Jackson

I heard about First National Van Lines from a colleague. My experience with them was very good, Eric and his team were quick and efficient in moving my apartment from NJ to Brooklyn. They came prepared and were right on time. Ahead of the moving date, First National Van Lines provided me with a reminder plus a detailed list of my stuff that I had completed at the time of engagement with the price. That transparency and accuracy made me feel comfortable on a very stressful day. Thank you.

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Paul Dodge

Professionalism and Quality

5/ 5

First National Van Lines were great! I really appreciated their professionalism, speed, and the quality of their work. They made my move very easy; I would definitely book them again!

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Oliver Hitz

5/ 5

The packers were careful, efficient, courteous and professional. I will recommend First National Van Lines to all my relatives and friends for sure.

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Minnie Estrada

surely recommend

5/ 5

Thank you so much First National Van Lines and team. I really appreciate your fast and hassle free service. I would surely recommend your service to all my friends and relatives. God bless.

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Elva Thompson

excellent service

5/ 5

Very quick and efficient….excellent service.

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Lisa Gwin

Courteous, pleasant and professional

5/ 5

They arrived on time- loaded with no problems. Helpful, courteous, pleasant and willing to help in any way. Arrived in my new apartment and they put everything together and placed it all! I would use them again in a heartbeat ! Keep up the good work guys. Thanks a lot.

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Steven Harris

Strongly recommended

5/ 5

Being a former employee I know how things should be packed and moved. I have used this company to move twice and both times the men were professional and courteous. I strongly recommend using them. Hassle free and professional experience.

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David Roster

The guys were so helpful and considerate

5/ 5

The guys were so helpful and considerate. They had me all loaded and on the road in 2 hours. They were great to work with. It was the best move ever.

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Luke North

It really happened!

5/ 5

It really happened! The movers from First National Van Lines conducted a perfect move for me! It’s hard to believe but it actually happened. Nothing was broken or damaged in the end. I have heard about how sincere and reliable this company was. I got to experience it firsthand. Their customer service was also very friendly and always ready with an answer for whatever question I had. But the movers were just outstanding. I was stoked about how easy they made this move for me. Even the bill was very affordable.

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