The worst there is
Scam company and completely unprofessional.
1. Packing was $1,360 , quoted at $200 by move smart for ~30 boxes (please understand that I was not prepared for this and am willing to compromise on settlement of that number but that is a LARGE discrepancy)
a. Multiple boxes were packed poorly
b. None of the boxes were labeled with content
c. Multiple boxes were heavy so when unloaded we could not tell what went in what room and they put all the boxes in one room
d. Missed complete cabinets and left random things like one of my shirts, and a belt and a shower head
e. Broke a $75 Hue lightbulb
f. Check packing job that clearly lead to damages (will email pics)
i. Used my own dishcloths to wrap pictures that were not encased
ii. Completely damaged my $200 trashcan
iii. Scratches on multiple pieces of furniture, lamps, etc.
iv. Mattress cover was just some plastic wrap and exposed the mattress in multiple areas resulting in debris
a. 2 hours late was quoted 8 am by driver ; to your point he kept apologizing about traffic which is why he should not have said 8 am
b. Couldn’t find a way to assemble bed, took 1 hour to resolve that
c. Did not assemble shelving unit or place other bulky furniture in correct places
d. Did not come prepared – no efficient moving, used my apartments dollies
e. No tools – used mine
3. Could not get a hold of ANYONE at Brooklyn during the entire off load ; have tons of outgoing calls waited for 20-30 minutes at a time and no one picked up
a. Driver asked for $250 or so for long carry. The distance from the truck to my door is only 100 feet and is easy – this was also a point of contention at point of loading – these moves could not have been easier with full elevator access locked down – which also was painful as I had them locked at unload from 8-11 so we lost out on 2 hours
4. Could not get a hold of ANYONE at Brooklyn post move until almost 3 weeks later post-move. Tried multiple times, multiple days M-F during business hours of 8a-5p M-F. One lady did pick up started to talk asked me to hold…20 minutes later she comes back and said she would call me in an hour – that never happened obviously
Still unresolved claims and they refuse to cooperate.