On January 24, 2019, I contracted with 500Move, Inc. for a long distance move of 1,100 miles from Mesa, AZ to Copperas Cove, TX. I lived in a studio apartment in Mesa and contracted for a small move which consisted of two large items: 1 wood bed frame with futon mattress and one rustic cabinet (dimensions: 49″ in height, 17-5/8″ wide, and 13″ deep), 18 small boxes, one large box, and six small plastic containers.
The binding contract with 500Move, Inc. for this long distance move was $1,250. I paid them a deposit of $200 on January 25, 2019 and another $525 on February 27, 2019, the remaining balance of $525 to be paid upon delivery of my belongings to Copperas Cove, TX.
My few belongings were picked up at my studio apartment in Mesa, AZ on February 27, 2019 by 500Move, Inc. It took them 30 minutes to move my belongings out and load them on a truck. Since I didn’t have a firm address or move in date in Copperas Cove, TX, at that time for delivery, it was agreed my belongings would be held in storage for 30 days at no charge until I called them with my new address in the State of Texas.
I had a tentative move in location in Copperas Cove, TX, but after I arrived there on March 1, 2019 and completed the necessary work for this new address, I was informed on March 6, 2019 that this location was not available. I stayed in Texas to seek other living arrangements, but nothing was available in that area in my price range.
While in Texas, I received a phone call from an apartment complex in Apache Junction, AZ, for whom I had been on their waiting list for two years, that an apartment was available. I returned to AZ to complete the application process, and was informed in mid March that I was approved, but the apartment wasn’t available until April 12, 2019.
I called Shye, the original representative I initially contracted with, to inform him of this change in delivery from what was first contracted as a long distance move to now only a local move to Apache Junction on April 12, 2019. He didn’t discuss anything about the change in a long distance move to a local move. Instead he hung up and a few days later another employee, Stephanie, contacted me and stated that I would owe $399 to have my belongings delivered to Apache Junction. After objecting to this additional sum, she stated that she would check on this and call me back. She rudely confirmed the amount due of $399 later.
In the meantime, I contacted other local movers about this situation who informed me that charging me for a long distance move when it turned out to be only local was an illegal choice on the part of 500Move, Inc. and that 500Move, Inc. was perpetuating negative practices on a moving industry already fraught with a bad reputation.
I considered the $725 that I had paid on a long distance contract for a now local move generous since the original contract for a long distance move was now void and never fulfilled.
Since 500Move, Inc. wouldn’t release my belongings unless I paid them an additional $399, I paid them in order to get delivery and am now filing this report to inform others of 500Move, Inc.’s unethical practices.
Even if two local moves were considered in this process, the cost would have been about $800. Therefore, 500Move, Inc. owes me a refund of $324 ($1,124-800 = $324).
Don’t use this company. The best thing to do would be to do it yourself if you can.