SHADY ORGANIZATION! DO NOT USE U-TRUST MOVING — USE AT YOUR OWN PERIL AND DEMISE!
DO NOT USE U-TRUST MOVING! MY SUGGESTION – And, I was warned up front – Suck it up, seek out a large mover, United Van Lines…Mayflower…etc. and pay what they propose! You are going to get what you pay for and a lot less hassle. This is a horrible organization, and the worst experience we have ever had in 5 moves. U-TRUST was sub-contracted to move my wife and I from WA to ME. They scheduled the pick-up date for Saturday 11/23 between 8 – 10 am. they confirmed the date and time, but then the driver did not show up until 2.5 days later – they finally arrived on Monday late afternoon 11/25 around 4 pm. The driver and his helper loaded for an hour, disappeared and then came back and loaded until 11 or 11:30pm at which point they demanded more money from my wife, “or we will unload the truck.” with no explanation as to why. Of course she paid them, what else was she going to do at 11:30 pm, after they were 2 late? When I called to try and clarify why they had demanded more money, there was no explanation. PUNCTUALITY – NONE – As I mentioned above – The mover/driver did not show up on the schedule date – and, in fact, showed up 2 days after their assigned time/date, and even ten showed up 6 hours later than they said they would. And then at delivery, they did not show up at the scheduled time (8-10 am) and called and said they would not arrive until 7 pm, and could deliver the next day without charge. That of course changed and they charged us an additional $1000, which we paid to get our items. RESPONSIVENESS – NONE – U-TRUST Moving is horrible. Their staff is amazingly rude, because they know they can “lose” or “permanently delay” your items. We were told pointedly, “You are going to have to swallow any pride and suck up as much as you can to get your things delivered, or they may “disappear permanently”. QUALITY/VALUE – NONE – U-Trust Moving is in my opinion a complete contradiction of who this organization is. An estimate that was quoted as approximately $5K ballooned to nearly $12K, and money was regularly demanded throughout the process with no explanation. The support staff rarely returned calls, the drivers were not on time, and did not show any care with the items being moved, and they actually left items in the house we moved from, not to mention the damaged/lost items. And, again, there were repeated requests for additional money throughout the process, even when their team did not show up on time, and specifically stated there would not be any additional charges. And, they even asked for a tip at the end! Seriously? PROFESSIONALISM – Please – NONE – The mover/driver were late and rude. The support staff were not helpful, and rarely, if ever, returned calls. Just HORRIBLE Service! AGAIN, I WOULD WARN YOU NOT TO USE U-TRUST MOVING! THIS IS A HORRIBLE ORGANIZATION! As I stated up top, seek out a large mover, and pay their suggested invoice. I could have saved myself a huge headache, and still saved money on my move by doing so. This move cost me more money with U-Trust, than it would have with a big mover. AGAIN, USE U-TRUST AT YOUR OWN PERRIL!