A Company run by Scammers with frauds and goons hired as Sales Agents, Drivers, and CFO
**A Company run by Scammers with frauds and goons hired as Sales Agents, Drivers, and CFO*** WARNING Review on Google are misrepresented; check COMPLAINTS on Facebook Use Us Express Relocation if 1. If you are Ok with the price increasing from $1190 to $1850 (see the attached Proof) 2. If you are Ok with Movers using a whitener to change the price right above you and them signed on papers on final price-This comes under fradualent business practise (see the attached Proof) 3. If you are OK, with them threatening you throughout your moving that they will not deliver your stuff if you try them to stick to the price they signed¬¬¬ for 4. If you are Ok with Movers delaying your delivery by 8 days (see the attached Proof) 5. If you are Ok with No one responding after continuous email/text/phone (see the attached Proof) 6. If you are Ok with Driver yelling at you; sales representative cussing at you and the owner askingyou to not call them (see the attached Proof) 7. If you are Ok with Movers lying about date and time of delivery (see the attached Proof) 8. If you are OK with Racial comments from the Driver/unloader like “People of Your ethnicity are crazy” (see the Proof) 9. If you want to take POLICE help to get your stuff unloaded as if 8 days of delay and $700 and all the racism, cuss words and ignorance of your call was not enough (see attached the attached Proof) For curious minds who would like to know more, read the date by date detail of my experience on Facebok **A Company run by Scammers with frauds/goons hired as Sales Agents, Drivers, and CFO*** Sorry about the long post but it will save you the greatest trouble of your life. So I am a Scientist who was moving from GA to the University of Michigan. Since my employer Univ of Michigan paid for my relocation, I was not too hard on price and negotiation however, as an educated person with a Ph.D. would have been a shame that I give up to these scammers who have been so unprofessional and acted like goons. So this is my story: 1. May 10, 2020–On a quick google search, I came across a third-party service that provided my information to several movers and packers. I was contacted by the co-owner/sales agent “John”-who tried to be the nicest person on the earth, talked about football games, and being a UGA bulldog and said he will keep the price the same even if things change in the last minute. He gave me a quotation of “$ 1190” and sent me a quote within seconds (See picture). I told him, I will call him back and checked google review “4.5 stars”. He called me back after few days and with 4.5 stars, John the self-proclaimed co-owner being super nice quoting cheapest price I could find on the internet and my employer paying for me, this was an easy choice. Little did I knew that I am going to make the biggest mistake of my life. 2. May 19, 2020- the super nice, all smiling co-owner of the company i.e John called me back and promised me that my items will be delivered on May 31 especially because he is a partner in the company. He further asked me to may an advance payment of “$300” to “LOCK THE DELIVERY DATE FOR ME”. I made the payment. 3. May 20, 2020: I packed my stuff and during packing I realized, I don’t want to take my heavy couch and instead of taking “2 extra boxes+guitar, vacuum cleaner, and table fan”. I called John and told him he should reduce the prize as I am not taking my couch. He said I have still not reached the minimum items for the price of “$1190” so while he won’t change the price, he is happy to accommodate items keeping the price the same. In the meanwhile, I got another quotation on my email (after he made the promise) of “$1260”. It’s funny because he said he won’t change the price. I called John back and he said, someone else from the Us Express Relocationes” might have sent it by mistake. He will take care of it. 3. May 21, 2020: The movers truck arrived. Two gentlemen: the CHIEF FINANCIAL OFFICER (CFO)-Marriott and helper/driver-Antony. The CFO is in bold as Marritt said it around 20-30 times during our conversation. So Marritt said I have changed the items and the new price is “$1750”. So from May 20 to May 21, the price changed by “$$$$$600+”. I called John and I reminded him of an initial quotation of “$1190+” to which he said he will take care of it. I told Marritt what John told me to which Marritt replied, “He further told me John is JUST A SALES AGENT and Marritt being CFO gets to decide the price”. Marritt sounded offended about John quoting a different price and further commented John (about him being white and being dominating- his words not mine). Marriott then further threatened me that he will take his truck back as he feels disrespected that I talked to a sales agent in front of the CFO. This was so “off-topic and unnecessary”. I asked him to leave as I didn’t agree with the price and found him very unprofessional. He immediately changed his words and said he does not want to lose the business and after a lot of argument (which will take me a whole day to talk about)—we both agreed to “$1630” GIVING ME A SO-CALLED DISCOUNT OF “-$120” in his power as CFO (again his words not mine). I was asked to make a payment of “660” through Zelle to the owner “ Ben”. Both Marrit signed a document stating the I have paid $960 ($300 to John + $660 to Ben) and owe them $660 more (Total $1620). He told me that the Driver will call me 24-48 hours in advance before May 31. 4. May 21-May 29, 2020: I received around 4 quotations from Us Express Relocation” with all having different prices ranging from “41700 to $1900”. I initially ignored thinking it’s a mistake since I already have a signed copy from Marritt quoting a final price of “$1620”. To play safe I emailed John to which he never replied. 5. May 29, 2020: I called Ben, the owner to follow up on the delivery of my items on May 31 to MI. Ben said he will call me back but never did. So I emailed John saying they should now stick to “$1620” and stop sending me these emails with a change in the quotation. As a disappointed customer, I told them, “that it will reflect on my review” if they keep changing the price. Now John got offended me and yelled at me and warned me to not speak anything about customer reviews and cut the call in anger. I texted him about his unprofessional behavior which caught his attention and he replied playing the blame game and yelling it’s a Friday evening and that people have families (I agree people have families but Ben said he will call back never returned the call-what am I suppose to do? I am uncertain if I have to drive to MI from GA within 48 hours). Now this is COVID time (flight out of question) and I have to drive to MI (along with my 2 friends and fiancee), I wanted to make sure that my stuff arrives in MI on time so that I can arrive there when my items arrive. AGAIN HOTELS ARE OUT OF QUESTION BECAUSE OF CORONA. Now my Fiancee checked the reviews on “Facebook”- “2 Stars” (as opposed to 4.2 stars on Google reviews”. I soon realized the mistake I made. I called Marrit and he asked me to call the next morning. May 30-31: I called Marritt at 11:00 am and he said “Ben is on a Holiday” and that Marritt has no answer. I texted Ben around 6-8 times and John around “4-5 times” asking them to at least tell me where is my stuff and when will it arrive. No reply. Ben finally picked up my call on May 31 and said there is a delay by 2-3 days and that he will confirm the final date the next day. He also asked me to not call him and text him and that I should reach his sales agent Jenniffer. This was so disappointing as I was never communicated by the delays, what if I would have reached MI. I told him the drivers never called me. Not to mention my friend and Fiancee have applied for leaves at the workplace and they have to now explain it to their bosses. June 1: I texted, emailed, called Ben and he never cared to respond. I called Jennifer (got the number from the website”-she gave me a different date of the delivery of my items and stated further delay. She asked to call Ben and confirm dates with him (Ben had always told me not to call him). June 1-5: I again called Ben 20-25 times, texted him-No response. Similarly, John never responded to text and email. Marritt picked up the calls and always told me, he has no idea, “Ben is the Boss”. June 6, 2020 (2:00 pm): Ben finally picked the call and “YELLED” at me for calling him so many times when he never cared to reply. This time I lost my calm and told him that I am going to call the police. He said, do whatever you can. After heated up argument we cut the call. After a few minutes, I received the text giving me the driver’s number and that my items are arriving on June 7, 2020, between 9 am -12 pm. Again not expecting anything better from them, but the notice was not given to me “24-48 hours” in advance. To add to my suffering he told me that I owe them $1760”. I sent him a snap-shot of what Marritt and I signed for i.e “$1620”. No response. The driver called me and said I owe them “1760” not “$1620” otherwise they won’t deliver. I said I will talk to Ben directly and will pay what I signed for. June 7, 2020: Anxious, worried, angered and frightened-We drove to MI not sure if the truck will arrive there on not,. In the meanwhile, we read a lot of negative reviews about this company on Facebook about “frauds, delays, yells, changing price, broken items and involvement of police to resolve the matter”. SO unsure, we reached Ann Arbor, MI. The driver Antony reached their around 12:30 pm and said, I need to sign the document and paid the due amount before they unload the items. I said how can I sign before seeing my items to which the driver Antony said, the items are safe because “HE KNOWS IT”. I didn’t want to argue to ask him where to sign. He gave me the “original receipt” that Marritt and I signed on May 22 (read point 3). To my utter shock, they have REPLACED THE OLD PRICE USING A WHITENER right next to my signature (see picture” AND CHANGED IT FROM $1630 TO $1820” (SEE PICTURES). FRAUD !!!!!! -I called the police (See video). In meanwhile, we make many calls to Marritt and Ben and haad a long argument ut nothing changed. Around 1:00 pm-Police arrived and they told it’s a matter of fraud and we can sue the company in the civil court but since its “NOT A CRIMINAL CASE”-police can’t help. Although we didn’t get much help here from police the officer was nice to at least listen. Finally, with his involvement, Antony said he will reduce the price by “$60”. I asked him to call Marritt. Marritt again stated that “HE IS THE CFO of the Company” and that he has given me enough discounts and cut the call before I could even speak. 2:00-2:30 pm: Antony told if I made him wait further he will either take the truck back or change me $200 fro every 30 mins. We had enough of them and we decided to finally give up and let them unload. 2:30-3:30 pm—They unpacked everything. Assembled by bed wrongly—had 2 bolts missing to which when I complain, “Antony” told, “PEOPLE OF ‘My COUNTY NAME’ ARE CRAZY”! I was beyond shock. To be fair it’s important to mention, that Antony was accompanied by a nice man (must be around 40+)-unfortunately I don’t know his name (he was very pleasant). He said something to Antony and calmed him down. 30 mins later Antony came and apologized for his racist remark. Finally, they left at 3:30 pm- even with our difference, I felt bad for them having a tough job and offered them water bottles for their journey. The nice man and his accompany graciously took it; got a “NO thanks” from Antony. I know its too many details but trust me I could only write 40% of the actual suffering I went through. Repeating myself-I was paid by my employer paid for relocation expense and this review here is an act of humanity to save others from these Scammers. “TAKE HOME MESSAGE: DON’t FALL FOR THESE SCAMMERS EVEN IF THEY OFFER YOU A FREE SERVICE” “NEGATIVE STARS” – “CHANGED THE PRICE by $700 USING A WHITENER”, “DELAYED THE DELIVERY BY 8 DAYS”, “NO one picks up call after the advance is paid”, “SALES AGENT AND OWNER use CUSS WORDS”, “DRIVERS THREW RACIST “COMMENTS”, “THREATENING YOU TO NOT DELIVER YOUR ITEMS”, “EVEN POLICE COULD NOT HELP”—Proof attached.