6 Reviews for US Express Relocation

asiajones.131755

BEWARE

1/ 5

**BEWARE LONG BUT DETAILED RANT** I would read before paying your 200$ deposit This company is a CON STRAIGHT TRASH! I spoke with John & he told me my move would be 1200$ plus tax. I was moving from a different state & my apartment wasn’t going to be ready for 2 months. So I called & told them. Checked on storage rates in my area roughly 60-75$ I called spoke to John again & he was so “understanding” & said there storage was free for 30 days, 100$ per month PLUS they would still move my items. So hey i said that’s a good deal! Don’t have to rent a truck find someone to help! Well moving day they was 3 HOURS LATE! Then an EXTRA 200$ in fees John FAILED to mention. Shame on me I should’ve read the contract FULLY! Left about 8pm @ night! After the first 30 days that’s when i met NASTY ASS BEN! He is the worst, once they get your items they DO NOT CARE how they speak to you. He is degrading towards woman & will speak to you any kind of way! Once spoken to been i found out the storage was actually 225$ an EXTRA 125$ when i could have got a storage unit for 60-75 monthly. First month of paying he stated he would “honor” my 100$ price BUT had to add prorated charges for 3 days totaling 75$ sounds bogus right? Next month comes it doesn’t settle with me that I have to pay 225$ I call back & speak to my buddy John & says “yes it’s 100$ let me call & tell Ben” next day Ben calls & says “idc what John told you tell John to pay the difference if not pay or i throw your stuff out” Oh he LOVES throwing that around about how he wants to THROW OUT your belongings if you challenge what he says. Moving DAY! Extremely happy to finally get away from this crooked ass company. Guy comes to drop off my stuff, give him the remaining payment & he says it’s a extra 75$ for steps. I said yes the contract says 12 you guys will really charge me for 2 extra steps? After the guy being such a COMPLETE RUDE ASSHOLE he decides to ATTEMPT to shove his long ass big ass finger IN MY FACE! Thank god for quick reflexes. At this moment I’m calling the police because i feel UNSAFE with 2 BIG MEN & me. He gets upset that I called the police and SETS my stuff outside on the ground! Long rant. But this company is CROOKED NASTY RUDE AND FUCKING EXPENSIVE! Rant over

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Robel Adamu

DONT MOVE WITH THIS MOVING COMPANY

1/ 5

i was looking for a moving company and US Express relocation called and it was John who called me. then he told me they will pick up my staff from GA on Sunday and get it delivered on Thursday. Then come Thursday they say o we are going to delivere it on friday and then when fridya come they said we are going to deliver it on saturday and then they said they are going to do it on sunday. i called the manager he said we are going to take as much time as we wont to move your staff and so on and i told him i am going to sue them and also when i send him the recording that i have he said he will put it back in GA after two weeks. now i am filling a law suite with them. take my advce never ever never ship your staff with this company they are trash and fradualet.

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stephen thwaits

READ before Hiring US Express Relocation

1/ 5

This review may change your mind on Using US Express Relocation. Below are the facts (no emotion, just facts) My summary is that Us Express Relocation is:
1. Not reliable (2 days instead of 1)
2. Incompetent ($8046 wrong in their on-site estimate)
3. Dishonest (never got the $750 discount)

The only positive I can say, is that the actual people picking up the boxes were great. The rest….not so much

1. Incompetent: John and Ben visited my house. John came twice. Original quote $12227.05. After loading the truck on day 1, they increased the quote by $8046. So, although they visited onsite, told me they were experienced in quoting, they were wrong by $8046 (65%). And waited to tell me once the truck was 92% full.
2. Incompetent: they said this would be a 1 day pack. It took two days.
3. Not Reliable. John said they would be there between 8-9. Ben told me 9-12. Actual arrival just before 1pm. ZERO curtesy call about being late. The truck only arrive after 1:30pm
4. Not Reliance: at destination, told they would deliver July 12. Actual July 13.
5. Dishonest. Meritt (apparently CFO) indicated before packing second truck on second day that he would provide $750 discount if volume was 1400 CF. He said “I am looking you in the eye. I will take care of you”. Never received discount.
6. Dishonest. John said “we will have to packed even if I have to come pack myself”. Only to find out later, that he was actually driving to the Carolinas.

Most annoying aspect. This is my 4th interstate move.. US Express Relocation was the worst moving company expreience. The most annoying aspect, is they kept saying “I know moving can be stressful”. It was only stressful because of US Express Relocation.

If you choose them….good luck…

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Jonathon Kumar

1/ 5

DO NOT USE THIS SERVICE IF YOU’RE ON A TIME CRUNCH AND IF YOU NEED PEACE OF MIND! My furniture was picked up in GA on 7/8/2019 and I was given a drop off window of 7-10 days in CA. After the 7 day mark, I called in for a status update and John gave me the run around saying to check in closer to the 10 day mark. I call on the 10th day and they reluctantly reveal to me that my furniture hasn’t even been loaded onto a truck and is still in GA and to expect it the weekend of 7/27/2019! An entire 3 weeks! Double the time that I was promised! I am paying an extra week and a half in storage because they were dishonest. When I confronted them about the lack of professionalism, John “assured” me that he would take care of me. Obviously not. Don’t waste your time and effort and don’t give these people your business.

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Felix

Horrible company so far

1/ 5

The process to schedule the move was great… the staff were responsive to scheduling us and getting the dates we wanted. Unfortunately from there our experience went down hill. Our move occurred over 3 days… day 1 pack house, day 2 pack truck, and day 3 delivery. This company was about 1:30 away from where we lived. On day 1 we waited and waited … and they finally came about 11am… no problem they were just packing up the house. Three guys came and had house packed in under 3 hours. Day 2 they were even LATER (did not Arrive to the house until noon) to pack the truck and only brought TWO guys. They gave me some excuse about having to get the truck (what kind of moving company has to rent a moving truck from enterprise), getting gas, weighing truck

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Rob

Unprofessional in their dealing

2/ 5

My family has used US Express for our last 2 moves, and we had never had any issues. In fact, the movers are always professional, quick, and pleasant. However, they helped us move into a new apartment on 9/29/18. They moved a couch for us, and the legs were taken off by me to aid in getting it through doorways. The legs of the couch made it into the truck, but never made it into our apartment. I noticed this while we were unpacking the same evening, and immediately called the mover who had worked with me that day. He assured me that he would get the legs to me the next day or the following week in between jobs, and that he would call me to make sure I was home. It has been almost two weeks, I have called the office multiple times with no answer, and they have not returned my calls despite leaving messages. I even offered to the mover that they could be mailed to me. I am so disappointed that as a repeat customer and someone that has recommended this company to all of my friends and family that I am treated with such disregard. I want the legs to my couch back! I will never use this company again because of the unprofessionalism after my move.

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