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United Nation Van Lines

United Nation Van Lines
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24 reviews

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United Nation Van Lines

Adam

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Using them for our out-of-state move from Seattle to San Francisco was one of the worst experiences of my life. I kept a detailed list of all our grievances regarding the move that spans many pages. My full review does not fit here. My attempt to summarize: • The original quote that they "reel you in on" is predatory — we ended up having to pay thousands above the estimate • There were constant delays on their end with poor/little communication • When the mover finally showed up, the first thing he did was to attempt to change our estimate from 800 to 1200 sq ft — adding an extra $2000. Our mover said we could dispute this after the move was finished (spoiler alert: we couldn't). • Our mover lied about when he would arrive at the destination. After missing the first arrival date (without proper communication), he actually called to tell us he would show up the next morning. He didn't show up. The next day, someone else from United Nation Van Lines called to tell us that our stuff is arriving the following day — a day we had warned the them ahead of time would not work (our new apartment had a strict rule that two tenants could not move in on the same day). They said if we couldn't do that day, we would be charged upwards of another thousand dollars. Their(!) mismanagement and poor timeliness would be the reason why we(!) had to pay. • We tried to deal with the company. Every time we try to speak with them about these issues, it is frustrating, stressful, and hopeless. When we tried to speak with a manager about our case, they would not give us a number and said that they would call us. They never did. PLEASE DO YOURSELF A FAVOR AND AVOID!

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    davidsons01330

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    United Nations Van Lines contract implies delivery will occur no more than 17 business days following my contacting them to request delivery. I contacted them on August 30, 2021 stating that my house is ready on September 8, 2021 and I am ready to receive my furniture. Now they are saying that I requested delivery as of the 8th which I did not. Today is October 2, 2021, 24 days post contact, and United Nations Van Lines will not give me a date for delivery. They have stated that DOT allows them 30 business days, which I don't believe to be true. No where in their contract does it state that they have 30 days in accordance with DOT compliance. United Nations has failed to communicate its' intentions, and is out of compliance with the intent of their contract. They have my money, and my belongings are being held hostage.

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      hamsaneve80

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      Deceit is built into every element of this company, get you hooked with a low estimate, get a securinty deposit of thousands, get a truck too small for the load, get into your house with crew and boxes and announce that the estimate must be recalculated. This for us increased the cost from about 12k to about 20k. We could take it or leave it, too late for getting the deposit back. This is a mid stream hostage situation. Too committed to timing to start over. Contract is binding on client, but has a list of spaces for the mover to add more costs after getting posession of your stuff, which is illegal. Never on time, said about 7 days to move us, took the max of 17 days, which had us camping out for 2 weeks in a house without furniture. Showed up half a day late on move day. Never on time, very hard to get on the phone, some abusive on the phone,, never call back. Lied about costs of mid stream recalculation saying it was same per unit as the original, but they added a surcharge for everyghing beyond the original estimate, which was their intentional underestimate. They owe us thousands in refund due to this. They broke fine china by putting it flat in the bottom of boxes and putting heavy objects on top, crushing various china platters and cups. They broke plates, platters, glass in the china cabinet and framed pictures, cups, glasses, a clock, the Tiffany lamp, most floor lamps sprung from the base and wobbly, a wall clock, a padded antique rocking chair which they abandonded and did not move, and bent a frying pan, to name a few. We have about 100 pictures of damage which i will try to attach to a subsequent post. The consumer affair web site is a fraud, and that is what led us to this horrible company. They dumped clothes into the wardrobe boxes without hangers, packing suits and good clothes into a mashed mass, and on occasion mixed other stuff in the clothes. They lost the key to the china cabinet, broke some of the glass in that cabinet, and broke the leaded glass Tiffany lampshade, the most valuable object we had, by pressing the edges hard down across a metal pipelike base without padding. Their liablility for a $300 lampshade is $0.60 per pound, so if this weighed 5 pounds and they paid you wou,ld get $3. I paid $175 in the contract for the upright piano which they then refused to move so i eveintually paid them $200 more cash on site to get them to move it. They lease trucks and hire contractors for the work. One individual, who i think was an employee, vandalized our stuff by intentionally packing it to break. This was often by putting large china platters in the bottom of a box and piling pots on top with no padding. They bent a fryng pan. The contract employees usually did a good job, but the prevailing outcome of this move was horrible due to the initial deceit of the first sales contract, and the malign and hostile behaviour or the first supervisor (loading) to set so much of our stuff up for destruction. Stay away from these people, do not believe a word they say, and do not rely on Consumer Affairs as an honest reporter.

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        bbqblulu82

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        United Nations Van Lines over charged use as they base the move on square footage. The packers changed our square footage after a box truck was already gone. We went from an approx 2400 cu ft to 3100 cu ft. When the truck arrived, out of the 13 sections of the truck, 8 were full, 5 were empty. We didn’t come close to 3100 cu ft. A 53’ trailer is approx 3830 cu ft. We used an approx 2355 of that. 1475 was left empty. That’s an overcharge of $3178. 29. I’m being generous on the cu ft as some trailers actually have less space. The worst was having to do a final payment and sign off on my belongings when I was immediately missing a 4 tier shelf, 2 twin bed frames, hardware to a headboard, our furniture dolly and my husband’s retirement plaque made by his command. We are missing boxes, I’d say 6 at this point. Almost all of the furniture they wrapped was damaged. They busted 3 bikes, our pressure washer, lawnmower, my kids kip bar (gymnastics item).The only person who answers the phone is Tina. You begin to feel that they screen calls and purposely ignore your number when it pops up. I do not recommend them at all.

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          Colin Koehler

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          United Nation Van Lines handled my really complicated move so well! We had our things split between two separate storage centers in Denver and wanted them moved between two new places in NY. The United Nation Van Lines team got their head around it all and pulled off the job without a hitch. Excellent work, guys!

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            reiterferrypvx272

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            We hired United Nation Van Lines to move some excess stock in our store to a more secure location due to the protests etc. We have used them and others for moves in the past but selected United Nation Van Lines because they are the most reliable of the lot. Will surely use them again.

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              Company Info

              States of Operation:

              Services & Handling:

              You can call them at 8776465070 or visit their website https://www.unitednationvanlines.com/

              The address of United Nation Van Lines is: 1031 Arden Way Sacramento CA 95815.

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