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U-Trust Moving

U-Trust Moving
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45 reviews

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U-Trust Moving
U-Trust Moving
U-Trust Moving

fmoge12399

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U Trust Moving Company (North Las Vegas, NV) was sub-contracted by Cross Country Movers (www.crosscountrymovers.info). Blame is to both parties, U Trust Moving Company for continuing to remain in business and Cross Country Movers for not being aware of their sub-contractors ongoing unprofessional / negative customer reviews. I did not choose nor have any knowledge of the ongoing bad reviews. My only contact was Cross Country Movers. First: from all correspondence and research there are 3 different company names all with the same address.…. U Trust Moving Company, Oasis Moving and United Moving and Storage. Second: like many others after loading my items the price doubled. Third: I labeled the boxes and find it hard to believe that a box with a florescent green background and number #33 (in black magic marker) could be incorrectly packed and / or go unnoticed resulting in MIA. Forth: bedroom and dining room furniture pieces (wood) were damaged or scratched. I have filed a claim with their insurance company and await the outcome.

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    keesheard54

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    First, Missy quoted me a price of $1100, on the day of pick up the price jumped to $2100. Then she stated that it was because I had more items than initially listed on the inventory. I then told her that she and I never discussed an inventory listing she then told me oh the lady that referred me to her told me what you had. I said I don't see how when I never discussed it with her this was May 22nd. In the interest of time I went ahead and we agreed on a price after everything I still ended up paying $2100. Moving on June 3rd the driver calls and before even attempting to deliver my household goods he says that he'll be delivering my stuff on June 4th but it'll be an extra $600 because his truck could not fit. We shared with him a video of the company that transported our vehicles to assure him that he could fit. He didn’t even try to do the delivery before saying he would not fit. I am currently in Afghanistan and had to have my realtor there for my delivery. She sent me videos of my damaged items there's a hole in my couch among other things and I have items missing. They also gave me 2 tables that didn't belong to me. Luckily I saw them in the video and told them they weren't mine hopefully the rightful owner will get their property back. Hopefully I will get my items that I have missing as well. I have emailed U-Trust several times and of course they have not responded. This company needs to be addressed by the BBB. I have every intention of going to the military JAG office to see what my options are because what they are doing has to be a crime. Dealing with them has been one of the most stressful experiences of my life, which says a lot because I'm currently in a war zone and they still rate higher on my stress meter.

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      hawkeyetawd61

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      DO NOT USE U-TRUST MOVING! MY SUGGESTION - And, I was warned up front - Suck it up, seek out a large mover, United Van Lines...Mayflower...etc. and pay what they propose! You are going to get what you pay for and a lot less hassle. This is a horrible organization, and the worst experience we have ever had in 5 moves. U-TRUST was sub-contracted to move my wife and I from WA to ME. They scheduled the pick-up date for Saturday 11/23 between 8 - 10 am. they confirmed the date and time, but then the driver did not show up until 2.5 days later - they finally arrived on Monday late afternoon 11/25 around 4 pm. The driver and his helper loaded for an hour, disappeared and then came back and loaded until 11 or 11:30pm at which point they demanded more money from my wife, "or we will unload the truck." with no explanation as to why. Of course she paid them, what else was she going to do at 11:30 pm, after they were 2 late? When I called to try and clarify why they had demanded more money, there was no explanation. PUNCTUALITY - NONE - As I mentioned above - The mover/driver did not show up on the schedule date - and, in fact, showed up 2 days after their assigned time/date, and even ten showed up 6 hours later than they said they would. And then at delivery, they did not show up at the scheduled time (8-10 am) and called and said they would not arrive until 7 pm, and could deliver the next day without charge. That of course changed and they charged us an additional $1000, which we paid to get our items. RESPONSIVENESS - NONE - U-TRUST Moving is horrible. Their staff is amazingly rude, because they know they can "lose" or "permanently delay" your items. We were told pointedly, "You are going to have to swallow any pride and suck up as much as you can to get your things delivered, or they may "disappear permanently". QUALITY/VALUE - NONE - U-Trust Moving is in my opinion a complete contradiction of who this organization is. An estimate that was quoted as approximately $5K ballooned to nearly $12K, and money was regularly demanded throughout the process with no explanation. The support staff rarely returned calls, the drivers were not on time, and did not show any care with the items being moved, and they actually left items in the house we moved from, not to mention the damaged/lost items. And, again, there were repeated requests for additional money throughout the process, even when their team did not show up on time, and specifically stated there would not be any additional charges. And, they even asked for a tip at the end! Seriously? PROFESSIONALISM - Please - NONE - The mover/driver were late and rude. The support staff were not helpful, and rarely, if ever, returned calls. Just HORRIBLE Service! AGAIN, I WOULD WARN YOU NOT TO USE U-TRUST MOVING! THIS IS A HORRIBLE ORGANIZATION! As I stated up top, seek out a large mover, and pay their suggested invoice. I could have saved myself a huge headache, and still saved money on my move by doing so. This move cost me more money with U-Trust, than it would have with a big mover. AGAIN, USE U-TRUST AT YOUR OWN PERRIL!

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        ktstruble11

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        This company should be shut down. Definitely a front for another business. Kathleen at U-trust still appears in our nightmares. We were assigned this company through a broker - Moving APT. They accepted zero responsibility for our issues with U-trust and triaged us to quite possibly the most hostile woman in customer service. Our items were lost, damaged, left behind, packed without any consideration for the concept of gravity. Precious items lost needlessly. DO NOT USE THIS COMPANY. If you need to use a broker b/c they are cheaper, confirm the quality of the movers they assign to you. We lost so much and was so incredibly stressed during an already stressful time.

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          squezzy109962

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          Tons of broken and damaged items upon delivery. Their pickup and storage experts are morons. Office folks don’t know common customer service practices. Reporting to the BBB, state representatives for fraud, and reflecting this in their Google and Facebook reviews.

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            13pswk55

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            Both are unethical, thieves, stole , jewelry, pictures, camping equipment , gardening equipment and any thing else they wanted.

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              Company Info

              Going by the name, U Trust moving company is the most reliable moving services providers in the region. We are known for our expertise in moving and storage solutions. As a team of experienced and passionate movers, we offer a wide selection of moving services, including local moving services, long-distance moving services, international moving services, residential moving services, commercial moving services, and several special moving services.

              We also extend a reliable storage facility to our clients. Our movers are readily available to handle your moving requirements anywhere in New York, Las Vegas, Florida, and California. Connect with us today to get a free moving quote.

              States of Operation:

              Services & Handling:

              You can call them at 702-818 -5600 or visit their website https://www.u-trustmoving.com

              The address of U-Trust Moving is: 4326 West Cheyenne Ave STE. 110 Las Vegas NV.

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