They are the worst company I ever experienced in my whole life.
I didn’t have any furniture so I decided to use binding moving which is a lot cheaper.
I don’t mind even if it take longer than usual because I know I am paying less.
However, the problem is they give you incorrect information until you items are picked up. Once they pick up your items, they are so rude. It is beyond what you can imagine!
YES! THEY ARE SO RUDE AND THEY CUT YOUR SENTENCES WHEN YOU ARE TALKING, THEY ARE JUST THE RUDDEST PEOPLE I EVER HAD DEAL WITH.
I was told that it takes 3-5 days, not only the lady who I booked with (her name was Missy) also, the driver who showed up 2 days later than the pick up date I set, also clearly told me that it takes 3-5 days! After my items got picked up, it took 4 days for them to process the payment, (they intentionally delay the payment) and claims that it takes 18 business days after your payment is received.
Of course, they ask for more money when they come out to pick up your items.
I thought I was going to have 3-40 boxes. But I ended up having 70 boxes so I called even before drivers came to pick up. I honestly led them know that my items are more than I first told them. they charged my 300 more dollars and I thought that was generous. But of course, the driver comes out to pick up and charged 500 more dollars. He doesn’t tell you how much he is going to charge until your items are completely loaded to the truck where you can’t complain since they got your items.
I am upset that they lie to you, and when you call to find out the information, they are so rude, they don’t let you finish your sentence. And when I stated that I was told that it takes 3-5 days to deliver, she literally yelled at me that “They are wrong and they don’t know anything!” but are “They” your employee? or a broker who books for you and you pay the commission??? Well…they are not MY EMPLOYEES…you better train your staffs better to inform better next time.
I didn’t mind having my items to be delivered after 18 business day, but I would like to be informed about it accordingly so I can plan myself accordingly.
I have 2 kids and I lived in my new home without anything for 3 weeks now.
OH, yes, I called like 2 weeks later just to find out around when I would expect my items because I would buy some stuff if it will take another week and a half….
I called very politely and even before I say anything, I was yelled at again that it will take 18 business day and your driver will call you so don’t call until you receive a call from the driver.
Yup, you have to shut up and wait, do not inquire anything until your driver calls you like in 18 business days