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Let me start out by saying the owner told me "no one would be with a 'Detroit Girl' like that" when referring to my WIFE! Might as well used the N-word to describe her as that statement was filled with race based undertones here in Detroit. Now lets discuss the facts leading up to those racist remarks. We needed to move from a 900sf single family single story house with no basement to a 1500 sf two story with basement house. We were very clear that we had a full house and needed his biggest truck. He showed up with a small truck. The owner promised "I will take care of you." Then the movers whined and complained the whole time about how much stuff there was. We were confused as to why they were fussing after we clearly outlined what needed to be moved. Additionally, they kept taking smoke breaks, working for 15-30 minutes then taking 15 minute smoke breaks and kept saying, "oh we will deduct these breaks from your bill." But of course they didn't, they charged us for time they sat around smoking rather than working. When they go to the new house, they acted like they had no idea how to disassemble anything to fit it through doors. They damaged walls and furniture, put everything in the wrong place, then sat in our living room refusing to leave unless we paid them the full amount of the time they spent smoking. Finally, they didn't even finish the job! We had to rent a U-Haul the next day to go back and obtain the rest of our belongings! Probably the worst experience I have ever had with any company anywhere. I do not believe they deserve to be in business.
Joey, Kenneth and Jamaar were excellent. On time, quick and well done local move. Highly recommend.
The movers were very friendly and arrived right on schedule. The reason I give 3 stars and not 5 is because our couch got scuffed pretty bad during the move. However, they had to move all our stuff down 3 flights of stairs so it’s no wonder something got a little scuffed.
This side up is the worst!!! Horrible customer service. Don't go there. He will lie to you. He will not get back to you. He will not help. I recommend a different rental company. There is no reasoning with these guys. They are just poor!
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