7 Reviews for Suburban Relocation Systems LLC

mj57268766

Greatest moving experience

5/ 5

I make it a point to make my really great experiences with Companies longer than usual so don’t say I didn’t warn you. If you’re looking for a perfect moving company you’re not going to find it. Take it from me – I’ve moved at least 10 times and have had every experience across the boar. From really terrible, good , great and with this company it was as close as to perfection as you can get. If not do I dare say perfect. I’ll try to keep it interesting so you don’t fall asleep while reading my review – lol. Some things may not make sense unless you’ve moved a lot. Otherwise it will just add to your newly found knowledge about Moving Companies. Let’s start with the Consultant. She was fantastic! She spent lots of time with me on working with my inventory and provided great tips for packing so that I could save on pricing – since they charge by cubic feet instead of weight. The pricing was pretty straight forward as well as the rest of their process. The day of the move when the Crew showed up. I was very impressed. They all had a clean professional apperance, their attitude was great and was taken back by how they actually enjoyed their job. First the Foreman did a walk-through with me and went over what he had for my inventory along with what was actually there. My Moving Consultant though did such a great job at assessing my inventory that my price was the same as the Estimate with the exception of a couple of vacuum cleaners, lawn mower and chaise I ended up taking. There was none of that trying to double the price on meaninging less grounds or bogus charges. For this of you have moved you know what I’m taking about. For this of you less experienced with Moving it’s something some Companies do. My delivery was down by the same Crew who did my pickup. Which from my understanding I lucked out but it’s not highly umcommon with them from that to happen. All of my furniture was perfectly reassembled and placed just where I wanted it. The turn around was quick and I didn’t have any damages. But I did have them back my favorite TV professionally which Sharon my Moving Consultant included in my move for free. Now something that I did not expect which was really meaningful is that for the pick up they had an extra mask with gloves in a kit like thing. The Crew Manager gave it to me for my flight. It really just melted my heart. All of the Crew were wearing masks, gloves, had sanitizer and we’re practicing social distancing. No one likes to talk about our current situation but atkeast you get to read about it in this review. I’m so happy with how this move turned can’t imagine it having had gone any better. Thank you! Thank you!

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sandygoldsmith5283

Excellent Moving Company

5/ 5

OkI hope this review can help anyone trying to choose a moving company. I will try to share as much information as possible without boring anyone to death. I wanted to wait till I’d finish unpacking all of my belongings before posting a review since that would really determine how well the move really went. First with the scheduling and orchestrating of the move. My Representative’s name was Ann and she was extremely helpful, personable, not pushy at all and honest. She helped to guide me in the best direction on how to provide my inventory to avoid any unpleasant surprises the day of the move. She reminded me to take into account items in the bathroom cabinets, linens on beds, items in pantry and drawers and so on. Apparently it seems to be something people miss. This turned out to be some of the best advice I’ve ever gotten regarding moving. It’s always the small stuff. I was always able to reach her and/or didn’t have to wait long for a response. Truly a doll, which is nice when you’re dealing with the stress of moving to begin with. I haven’t moved around too much but this is was my 5th move. My other moves went good with the exception of one of them. This one however from the start was going great. The day of the move when the Crew arrived I was pleasantly surprised. The guys were very presentable, polite and complete pros. The Crew Manager first did a walkthrough with me to confirm the inventory and make sure he understood what was being loaded on the truck or not. He made sure that the guys protected my wood floors and carpets. They were completely immersed in their work the whole time and made me feel very comfortable with the process. They packed a couple of my TV’s for free. I’m talking top of the line packing. They even gave me suggestions on packing things into a few shoe benches I had so that I could save more money. With the exception of some additional packing supplies I purchased the day of the move my estimate was pretty accurate. When it came time to have my items delivered, it went just as well. Their Dispatch department let me know when my items were on the way and an Estimate of when to expect then by. The delivery Driver called me a day before to let me know what time he’s was going to be there to deliver my stuff. I was so happy you see that it was the exact same Crew who did the pick up doing the delivery too. I’m also very happy to report that everything is in the same condition it was when they picked up my items. Thank you so much to all of you. I will make sure to recommend your company and services.

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ISABELLA ROSSMAN

Excellent moving company

5/ 5

I am very happy with the services I received from this company. My estimaet was honored almost to the penny. My items arrived in excellent condition, even my Tempur Pedic mattress. I have no complaints about this mover except for the fact that they they were a half hour late at delivery. Other than that, I will use them again and I would recommend their services to anyone looking for what my rep called a “transparent experience”. My rep stayed with me throughout the entire process and was always available to answer any of my questions. It was a good experience.

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Jamie Ferguson

Ignored Complaint Form

1/ 5

This company broke many of my things. I filled out their complaint form. They ignored me.

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Breanna

Mattress lit on fire

1/ 5

They lit my mattress on fire. You read that correctly. There is a burn hole the size of a fist in my mattress. And that’s just the start of the damage. I spent over $800 out of pocket to replace furniture and fix walls in my apartment. They offered me $90 as compensation.
Customer service was also a nightmare throughout the process. No one would ever return phone calls or tell me where my things were. They barely made it to me within the legally required amount of time they had to deliver my belongings.

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Mike Holland

Best movers

5/ 5

I usually don’t take the time to write reviews on companies but this time I had to I’ve moved before never did I have an experience like this where it was good from beginning to end.

I put in for a quote and you know where all these people call you none stop so that’s what happened and then Sharon came on the phone and just by the knowledge she displayed and the sense of calm she brought in I know that I had to stay on the phone and listen, she walked me through the whole process one by one and by the way stayed with me after any questions I had always answering her phone and when she’s not there I leave a message she gets back to me and that was just one thing the movers themselves the ones on the pick up and the delivery both, on the pick up they wrapped everything like it came form the store everything nothing left that was not wrapped I also time the full packing service because I’m lazy so they did the boxes mirror pictures all of it they also pretty much disassembled half the house, and the way they stacked let me tell it was like the guy was playing Tetris unbelievable he told they take the time to stack well because it helps to keep the stuff safe and so it did.

When they came here for the delivery almost everything was they way it was packed I I was very satisfied with the service I got very Smooth and efficient move all of the people enveloped were professional and curious and I would like to extend my thanks to everyone involved.

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Melonie Carrillo

My move with Suburban Relocation Systems

2/ 5

They moved me across country. While they were quick to load, I would have preferred efficient. The majority of my items are still in my shed in Colorado. they loaded most of my parents stored items and delived them to my new home. At delivery,they tried to charge me more for delivery, were very unpleasant and unprofessional to deal with. They have poor customer service. I would not recommend this company. It was my first time using a moving company and I will not use one again. It was supposed to make moving easier and less stressful and these people did the opposite.

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