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Suburban

Suburban
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Suburban

rg000096

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I entered into a moving agreement with Suburban Relocation Systems LLC to ship my household goods from Pennsylvania to Florida in August 2021. They did not show up on pick up date. When it was 18 days past the delivery date, they attempted for drop off. Without 24-hour notice, they arrived late and missed the scheduled elevator reservation. Suburban refused to wait and deliver, even if I pay all the hefty fee ($750 per day). In return for their fault, they hold my goods as hostage (demanding double pay). On top of the mover hostage, they charged $1440 on my credit card without my authorization, which is fraud by FBI's definition. Adding insult to injury, it threats to sell my goods at auction, which is theft. Timeline: 1. Based on the original agreement the pickup date was August 2, 2021 and drop off date was August 20th. I paid deposit 10%. 2. On August 2nd Suburban Relocation Systems LLC did not show up and rescheduled the pickup for the following day. They charged me $230 more than the binding estimate. I paid a 50% deposit at this time. 3. On August 20th my household goods were NOT delivered as the original agreement specified. 4. Ann Miller, Suburban's representative, sent me an email on August 23rd saying they will send a truck to my state in 3 days, which again did not happen. 5. Ann Miller's text message on August 27 states that a truck will be back in two days to load my goods, which did not happen again. I asked for advanced notice multiple times, since my association needs to reserve elevator. 6. Suburban's dispatcher agreed and promised "We will make sure you get a 2 day notice." Ann repeatedly promised to "update you as soon as your items are loaded to the truck." 7. At 3:44 pm on September 6, Suburban's driver sent me a text message, stating that the delivery will be from 1 to 3 pm in the following day. This is a 21 hour notice. Suburban Relocation Systems did not give me 2-day notice me as they agreed. They did not even give me 24-hour notice as they claimed. 8. Fortunately I was still able to reserve the elevator for 1-4 pm on September 7th. 9. On September 7 (18 days past due), Suburban's truck arrived later than scheduled delivery time (arrived at 4:10 pm instead of 1-3 pm). This was past my 1-4 pm reservation and the elevator was closed as per my association. 10. Suburban Relocation Systems LLC refused to wait until Thursday when elevator is available, stating that they will not wait to deliver even if we pay all the hefty fee ($750 per day: $450 for day and $300 for night). 11. Suburban returned to its headquarter with my goods, stating that I must pay double fee to deliver again. 12. Suburban charged $1440 on my credit card without my authorization, which is fraud by FBI's definition. 13. Suburban threat to sell my goods at auction, which is theft. In summary: • Suburban failed to pickup and deliver on time and shows pattern of broken promises. • Suburban did NOT give me 2-day noticed as agreed. They did not even give me a 24-hour notice. • Suburban arrived late and missed the scheduled elevator reservation. • Suburban hold my goods as hostage (demand double pay), although they are completely at fault for all of the delays. • On top of hostage, Suburban committed credit card fraud and prepare for theft. Our family have to sleep on the floor and get sick. My kids have no books to read and no toys to play. I have to repurchase essentials, which I should NOT have had to make. The nightmare continues. Silence is not the solution. I've created a support group in Facebook to educate other people, so that fewer innocent people would become victim of Suburban Relocation System. You are welcome to join and comment: https://www.facebook.com/groups/268245694966897 Suburban Relocation Systems: Have you been Scammed by them?

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    rg000096

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    I entered into a moving agreement with Suburban Relocation Systems LLC to ship my household goods from Pennsylvania to Florida in August 2021. They did not show up on pick up date. When it was 18 days past the delivery date, they attempted for drop off. Without 24-hour notice, they arrived late and missed the scheduled elevator reservation. Suburban refused to wait and deliver, even if I pay all the hefty fee ($750 per day). In return for their fault, they hold my goods as hostage (demanding double pay). On top of the mover hostage, they charged $1440 on my credit card without my authorization, which is fraud by FBI's definition Timeline: 1. Based on the original agreement the pickup date was August 2, 2021 and drop off date was August 20th. I paid deposit 10%. 2. On August 2nd Suburban Relocation Systems LLC did not show up and rescheduled the pickup for the following day. They charged me $230 more than the binding estimate. I paid a 50% deposit at this time. 3. On August 20th my household goods were NOT delivered as the original agreement specified. 4. Ann Miller, Suburban's representative, sent me an email on August 23rd saying they will send a truck to my state in 3 days, which again did not happen. 5. Ann Miller's text message on August 27 states that a truck will be back in two days to load my goods, which did not happen again. I asked for advanced notice multiple times, since my association needs to reserve elevator. 6. Suburban's dispatcher agreed and promised "We will make sure you get a 2 day notice." Ann repeatedly promised to "update you as soon as your items are loaded to the truck." 7. At 3:44 pm on September 6, Suburban's driver sent me a text message, stating that the delivery will be from 1 to 3 pm in the following day. This is a 21 hour notice. Suburban Relocation Systems did not give me 2-day notice me as they agreed. They did not even give me 24-hour notice as they claimed. 8. Fortunately I was still able to reserve the elevator for 1-4 pm on September 7th. 9. On September 7 (18 days past due), Suburban's truck arrived later than scheduled delivery time (arrived at 4:10 pm instead of 1-3 pm). This was past my 1-4 pm reservation and the elevator was closed as per my association. 10. Suburban Relocation Systems LLC refused to wait until Thursday when elevator is available, stating that they will not wait to deliver even if we pay all the hefty fee ($750 per day: $450 for day and $300 for night). 11. Suburban returned to its headquarter with my goods, stating that I must pay double fee to deliver again. 12. Suburban charged $1440 on my credit card without my authorization, which is fraud by FBI's definition. In summary: • Suburban failed to pickup and deliver on time and shows pattern of broken promises. • Suburban did NOT give me 2-day noticed as agreed. They did not even give me a 24-hour notice. • Suburban arrived late and missed the scheduled elevator reservation. • Suburban hold my goods as hostage (demand double pay), although they are completely at fault for all of the delays. • On top of hostage, Suburban committed credit card fraud. Our family have to sleep on the floor and get sick. My kids have no books to read and no toys to play. I have to repurchase essentials, which I should NOT have had to make. The nightmare continues.

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      tisabyrd38

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      First thing I had to do was tell them to wear masks. They tried to charge me more than the quote. They forgot to take my porch furniture. I had them store my stuff for a month with a delivery date setup. I called the week before and reminded them. Day of delivery they didn’t show. I started calling at 8am and no one would answer or return messages. I finally got a text at 2pm saying their truck broke down. Typical excuse. Then a text at 5pm saying 7am sharp the next day. Next day At 8am I’m calling again and no answer. Finally at 8:45 they call saying 45 minutes more. 75 minutes later they arrived. They broke numerous well packed things and broke a door that we discovered after they left. One last thing, you’re supposedly dealing with a personal agent. Furgetaboutit!! They are losers.

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        johngull87

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        I got an email today at 11am stating they have to cancel because of COVID. They have veen scheduled to be here at 8am tomorrow for over a month. Now I am completely screwed.

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          McKelveyWill17

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          Booking and arranging the move was seamless and easy. My liaison was charming and very helpful. The price we were quoted was the price we paid, and even when there was some confusion in Denver about additional costs for using an elevator, that was quickly and professionally resolved. The movers who came to pack our DC apartment were professional and packed our items quickly and efficiently. The movers who dropped our stuff off in Denver were also very professional and helped us put our furniture together. Also, they were good at letting us know a day in advance when they would arrive and they arrived within the window we were given. A couple of items had minor damage, but that's not so bad. All of our glassware and stemware was perfectly wrapped and taken care of. In DC, they even wrapped some things for me that I wanted to take crosscountry myself, which I appreciated. Also, they were good at letting us know a day in advance when they would arrive and they arrived within the window we were given. The packers/movers get 5-stars! However, a couple of our items are missing. Which happens, of course with big cross country moves that have multiple moves per truck. Unfortunately I've not been able to get any news on these items for well over two weeks. I've emailed dispatch and they haven't responded. I've emailed my booking liaison and though she has responded she hasn't given me any solid answer except to reach out to dispatch. This lack of communication is frustrating and unprofessional. Furthermore, regarding the move itself, though I was told I would be reached out to when my stuff was loaded onto the van for shipment from DC to Denver, I did not receive any communication. When I reached out to ask, I was told to wait for dispatch to contact me. I did get a response the day before they arrived with the window in which they would arrive, and that was helpful. But for a few weeks I had no idea where my stuff was. I understand that with a crosscountry move that requires multiple drop offs, I can't be given an exact time or date my stuff will arrive weeks out. I also understand that things get misplaced sometimes. It isn't ideal, but mistakes happen. I get it. I do not understand why I was not able to be told whether my stuff was still in a warehouse or whether it was even on the road, and I don't understand why no one can reach out to to me to let me know anything at all about the stuff that is missing. What if we were missing more items? Important items? This lack of communication drops my rating down to two stars.

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            sugandha.sharma8850

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            BAD BAD BAD experience with the delivery folks. It went smooth till the pickup but this delivery experience has completely ruined it for me. The delivery folks were extremely rude and haggled the long distance price at the end moment even when the building had an elevator and was the same distance as the pickup apartment. I do not think I should be paying the additional fee that was forced/blackmailed out of me since they would not leave my stuff at the apartment. This is not the way to treat customers or to conduct business. Even my furniture was damaged during the move that has been marked as such on the delivery forms. Also - one of the delivery guys was not wearing a mask at the time of delivery. I was ensured that COVID-19 guidelines will be followed but that was not the case.

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              Company Info

              States of Operation:

              Services & Handling:

              You can call them at 800-816-6834 or visit their website https://www.suburbanrelocationmovers.com

              The address of Suburban is: 12000 OLD BALTIMORE PIKE BELTSVILLE, MD.

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