Purple Heart Moving Group is one of the best movers from Florida, with many years of experience in the moving business. Give us a call! ?1-866-671-1977

29 Reviews for Purple Heart Moving Group

david.steigerwald87

The Worst

1/ 5

Gave an underestimate to my daughter. Movers upcharged 80% on arrival and demanded cash. They’re more than a week late on delivery. These folks are awful. They’re pretending to be benevolent with the vets appeal. We call that “stolen valor.” Don’t be fooled. Avoid these scammers.

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theahildagard9080259

Great Service

5/ 5

I am very happy to have chosen Purple Heart moving group in order to complete the huge move I just did. They were a wonderful team and made sure to always keep progressing, they took away all my stress as they were all very eager to help me move. Wonderful moving experience overall, I will be calling back for any future move.

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karilynnrebeka6659966

Best Service

5/ 5

I loved the way Purple Heart Moving Group worked! They were very organized making sure each room was packed and arranged in the same area so when unloading I can arrange in the easiest way possible for me to unpack. They were very considerate, and had positive attitudes throughout the move. I will be calling for any future move they were awesome!

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wendareiko2866856

Thank You

5/ 5

The crew they sent to my house was the dream team. These guys worked with speed and care. Everything arrived in perfect condition, including my wall mirrors for the gym. I was really nervous about that.

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wiliesibylla6234633

Great Service

5/ 5

The team at Purple Heart Moving Group is amazing! They made my move very easy and convenient. They showed up on time, worked very hard, and they were very friendly. They really took care of my belongings assuring nothing was damaged in the move. I have never had such an easy move like the one I just had with Purple Heart Moving Group.

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ltrautma55

WORST moving company, STAY AWAY!!!

1/ 5

STAY AWAY from this moving company!!! The good reviews are all FAKE. These people are brokers and hire movers that are terrible, they find every way to overcharge, we had to pay $5,000 more than the estimate, they charged for packing of boxes that were not on the inventory, for a month of storage that we did not use. They hold our belongings hostage for us to pay. They don t charge by weight but by volume, and they use that to overcharge. They charged us for 2,000cf although their enterprise rental truck was 1,800 cf! Although we have proof that they overcharged, they are not responding to our complaints to have a refund. Once you call, they block your number and don t answer anymore. Don t fall for the low estimate, it is non binding and you will end up paying way more, have your stuff damages, boxes missing and you will not be able to get any refunds.

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dy095942

Great Movers

5/ 5

This company was great to work with. They were quick to respond over email and text. More importantly, they treated my property with care. Their movers were responsive and actually showed up on time. Further, they treated some of my belongings better than I would have myself. The price was affordable and well worth it for the services provided. I would hire them again and recommend them to anyone who needs movers.

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alecyspencer94

Thank You !!!

5/ 5

The movers were great and the bill was true to their initial estimate. They were well trained, professional, sociable and energetic. They arrived on time with all equipment necessary, including floor runners for our wooden floors. Happy to have hired for my move.

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dylanjrivera6293

Great Service

5/ 5

The price was exactly the same as our quote, there were no surprises. Our movers were well trained, professional, sociable and energetic. They arrived on time with all equipment necessary, including floor runners for our wooden floors. They knew how to deal with large, heavy and unusual furniture and boxes.

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narendra.yediginjala44

Damages Damages Damages

1/ 5

A Big NO NO. They arranged other mover and don’t have own movers. Damaged $4000 worth of items and the insurance paying me $166. When I ask Purple Heart about the damage, they say, it’s not their job and asking to fight with insurance. I am utterly disappointed and please go for other trusted movers. Judge yourself. All the best if you still want to go with them.

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kendylfrickey75

Great moving experience!

5/ 5

My move was from Houston, TX to Omaha, NE, back in December, which I learned is one of the worst times to move. I hired Purple Heart Moving Group since they came recommended to me from a few coworkers. They were able to pack and load all my items within a day and get my stuff delivered within four days without any damage or problems. Just in time to settle in to my new house before Christmas! The experience was hands down one of the best moving experiences I have ever had! I was very impressed with their crew, customer service, and my sales rep. It’s the first time I had to work with a moving company all on my own, so I was nervous, but all in all my experience was great, and I would use them again if needed.

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marcusjohnson34

Avoid the monstrous mess known as Purple Heart Moving Group

1/ 5

*SHORT VERSION* The following is based on our experience with Purple Heart Moving Group (PHMG) in the context of a move from PA to FL (contract signed in February 2019, move in June/July 2019). Do not choose PHMG, as you will most likely end up paying more in money, time, nerves, effort, and lost/damaged furniture than you would if you went with a) a reliable moving company that seems to be more expensive at first glance or b) a DIY move. It seems to be part of PHMG’s business strategy to: • lie to customers on the phone and promise services that are not included in the actual contract; • lure in customers with unrealistically low quotes (around 50 % of the actual cost); • tell customers to go along with whatever unexpected charges come up, and that PHMG will recalculate everything and provide reimbursements once the move has been completed—but once the move is over, they tell customers that all the papers have been signed and that it is too late for any recalculations or reimbursements; • sub-contract with unreliable movers, who may, in addition to being bad movers, not speak English and who may sub-sub-contract part of the move to yet other companies that PHMG does not know about; • have terrible communication with both the customer and their sub-(sub-)contractors; • defer any responsibility for delays, damages, losses, and false promises to the sub-(sub-)contractors, incl. providing a very tedious online claims system through which you will have to work out any reimbursements with the sub-(sub-)contractors, • offer angry customers hush money, a sum much less than the actual damage or cost increase, to prevent them from posting reviews. *LONG VERSION* WHAT IT MEANS TO DO BUSINESS WITH PHMG PHMG is a broker, no matter what they tell you on the phone (My wife was told by PHMG that they were not a broker), which means that they will not handle your move, and instead sub-contract with whoever can give them a good rate. In our case, this led to: • difficulties in communication regarding pick-up and delivery as well as how to handle payments and reimbursements (in other words: when we told PHMG that the movers had arrived on site with an incorrect inventory of our move and were spending hours on setting up their own, new inventory, although we had provided PHMG with a complete inventory three days before, PHMG told us that we did not have any “actionable” complaints and that there was nothing they could do for us; then our furniture was virtually lost for three weeks and nobody knew where it was or when it would be delivered; and when my wife called PHMG to inform them that their sub-contractors had charged us incorrectly, they told me to do what it takes to please the movers and that PHMG would handle all reimbursements after the completion of our move, but when it was time for the reimbursements, I was told that I had signed the documents with which the movers had provided me and that there was nothing that PHMG could do for me at this point); • having to deal with moving companies for pick-up and delivery on whose selection you have zero influence; • having to make out personal checks and money orders to companies with whom you do not have a contract, and occasionally even having to make out checks or money orders to the driver of the moving truck; • having our boxes and furniture loaded and unloaded three times (pick-up from our apartment, transfer to a large truck, transfer to a shuttle truck, delivery at our apartment), which increases the likelihood of damages due to improper handling, getting rained on, and/or soaking in dirt water on the floor. PROBLEMS WITH ADMINISTRATION AND PLANNING • We did not receive the promised 24-to-48-hour advance warning before the pick-up of our furniture. I called PHMG the night before the move to ask if there are any updates, and I was told that the movers show up in 14 hours (8 am the next day). • Movers had an incorrect moving inventory, although I had spent almost one hour on the phone with PHMG three days prior to move to update the moving inventory. The inaccurate moving inventory resulted in the movers’ showing up with a half-full truck that was too small to load all of our furniture; a delay in loading because the movers had to create a new inventory; a different pick-up charge than the one with which PHMG had provided me three days prior to the move. • Instead of the “estimated” delivery of 4–10 business days, it took 3 weeks and 3 days (from June 27 to July 21) for our furniture to be delivered. • The movers did not know to which address to deliver our furniture because PHMG had not provided them with this information. • We called PHMG frequently during the last two weeks of waiting for our furniture. We were first told that the furniture would arrive between July 11 and July 14, then it was rescheduled for July 15/16, then for July 18. When nobody had shown up by the evening of July 18, we were promised that the furniture would arrive on July 19. When nobody had shown up by the afternoon of July 19, we were promised that the furniture would arrive on July 20. The movers did show up on July 20, but they spent the day renting a U-Haul truck and loading our furniture from semi-truck into the U-Haul truck. By the time they had delivered a quarter of our things, they were tired and had to stop. They came back the morning of July 21 and unloaded the U-Haul until the afternoon. • We did not receive the promised 1-day, 3-hour, and 1-hour advance call before our furniture was delivered. Instead, the movers called once they were standing in front of the gate. • We were not informed until the delivery crew arrived that we would have to pay a shuttle fee (from the semi-truck to our apartment). It was a late Saturday afternoon in Florida, and we were unable to obtain the required postal money order, as all the post offices in our area were now closed. (PHMG arranged for us to be allowed to use a regular money order, which was, I believe, the only time that their customer support was helpful). • Nobody had arranged for a shuttle truck to transfer our belongings from the semi-truck to the apartment. The truck driver had to rent a U-Haul truck, which was only available after a 3-hour wait. Combined with the time it took the movers to transfer our belongings to the shuttle, this resulted in a delivery beginning at 7 pm on July 20, although we were told that the delivery would begin in the morning. PROBLEMS WITH CHARGES AND PAYMENTS • The original quote that we were given when we first called PHMG was way too low and PHMG “adjusted” our payment three days before the move. The new quote was twice as high as the original quote. Here is what happened: Although I had provided PHMG with an accurate account of the amount, type, and size of our furniture during the first phone conversation, PHMG estimated that we would need 30 boxes. My wife insisted that her books alone fill 30 boxes, and so PHMG increased the estimated number of boxes to 50. We ended up moving 125 boxes. Furthermore, although I had provided PHMG with the dimensions of our furniture, they entered every bookshelf as a small bookshelf, our extendable dining table as a kitchen table for two, etc. The original quote was hence completely and (in my opinion) deliberately unrealistic. • The payment due at pick-up was higher than the sum that PHMG had told us was owed that day. PHMG told me to pay whatever the movers asked me to pay, and that they would sort it out later (which they never did). • Packing materials are, according the contract with PHMG, included in the charge. Nonetheless, the movers charged us for packing materials. PHMG refused to reimburse these costs. • Two different reps from PHMG told me on the phone that all of our furniture would be disassembled and reassembled for free by the movers, and this is also stated in the contract (all furniture that is required to be disassembled for a safe move, and since most of our furniture got severely damaged, it was obviously unsafe for the pieces to be moved as-is). Disassembling all furniture makes sense because PHMG charged us by volume, not by weight. However, the movers did not disassemble our furniture except for two tables upon pick-up, and the movers who delivered the furniture did not even have tools to reassemble the two tables. When we asked to be reimbursed for the air transported inside of our non-disassembled furniture, PHMG refused. • The movers refused to disassemble our wardrobe. Consequently, it did not fit in the elevator. The movers gave us two options: either pay them $ 140 in cash to carry the wardrobe down the stairs, or have them leave the wardrobe behind. We did not have the cash and had to trash the wardrobe because it was too late in the evening to find another solution to the problem and we could not reach PHMG on the phone. Note: Most likely, the wardrobe would not even have fit into the moving truck, which arrived half-full of other people’s things, so it seems to me that the movers weren’t even trying. • We were told that the down-payment and the pick-up charge were calculated based on an extremely generous estimate of the volume of our move, and that the actual volume would be measured on the truck, and that our final payment (on the day of delivery) would be adjusted to reflect the difference between the actual volume and the initial overestimate. This should, according to PHMG, have brought our final payment close to zero. However, we had to pay the full price that was based on the original (over)estimate. I called PHMG to inquire about that, and they told me to pay the full amount that the movers request, and that they would reimburse me later on. After the move was completed, my wife requested an adjustment of the bill that was based on the actual volume of our move. We were told that the actual volume was never measured, and that we signed off on the estimate when the movers first picked up the furniture, and that we would not receive any reimbursement for any overestimates. PROBLEMS WITH MOVERS ON-SITE • Upon pick-up, the movers were 4 hours late, upon delivery, several days (see above). • Both groups of movers spoke barely any English, and the designated person on the pick-up crew who was supposed to speak English didn’t really; the delivery crew did not even have a designated English-speaking person. This led to: extreme delay of creating a new inventory upon pick-up; creating a wrong inventory upon pick-up (e.g., “iron table” instead of “ironing board” and “stool” instead of “toolbox”); impossibility to contest any demands in payments or refusals to provide services that are part of the contract with PHMG. • Handwritten inventories are ineligible, but we had no choice other than to sign everything. • The delivery crew consisted of only two men, for full two-bedroom apartment. If we understood correctly, the crew was supposed to consist of four people, but two had taken off with the money from the previous job and gone drinking. • The delivery was extremely slow, which is understandable considering that two people had to carry the contents of a 2-bedroom-apartment to the third floor of a Florida apartment in July. They had to take frequent breaks lasting 10 to 20 minutes, and some of our belongings were sitting in the rain while they were taking breaks. • The slow speed of delivery caused the delivery to become an overnight ordeal. The delivery crew started unloading at 7 pm, got tired by 11 pm, and asked to come back the next morning at 8 am. They promised it would only take them another hour or two to finish. They showed up at 8:30 am and completed their job at 1 pm. • Both moving crews left behind trash in our apartment and on the stairs. • The delivery crew damaged our apartment, including severe dents and deep scratches in two doors and multiple walls, ceilings, columns, and base boards. • The delivery crew did not unwrap or reassemble our furniture. We had to unwrap the furniture ourselves and carry the moving blankets to the truck. • The delivery crew did not put furniture where we wanted it and/or put it against the wall sideways or backwards and still in blankets and plastic wrap. • Both crews literally threw our boxes into and out of trucks, including items that contained “FRAGILE” stickers. • One quarter of our boxes and two thirds of our furniture got damaged (scratched, torn, dented, broken, drenched, and/or soiled), partially completely destroyed. The movers had placed large items at the bottom and smaller items on top, which resulted, for example, in a wardrobe box being at the bottom of very large stack of boxes and getting completely smashed—and with it my wife’s wedding dress. Multiple cardboard boxes and furniture also sat on the ground in the rain. PROBLEMS WITH PHMG CUSTOMER SUPPORT • PHMG employees lied to us in various ways. First, they told us that they are not a broker, which they are. Second, they told us that all furniture would be disassembled, which it wasn’t. Third, they told us that we would only pay for the actual volume of our move, but we ended up paying for an estimated volume that was created via phone by a PHMG employee who neither set foot in our apartment ever nor saw the moving truck, and who told us himself that his estimate was an extreme overestimate. Fourth, they told us that cashier’s check and credit card were acceptable payment methods upon delivery, which they aren’t. Fifth, when confronted with these lies, they told us that nobody had ever told us the things on this list, i.e., they lied about lying. • When we called PHMG and informed them that the pick-up crew did not have the correct inventory for our move and was going to charge us a sum higher than the amount with which PHMG had provided me, we were told that this was not an “actionable” complaint. • PHMG was frequently unavailable over the phone and did not call back when we left voice mails requesting calls back. • PHMG customer support reps were frequently rude and disinterested, and almost always unhelpful. • We requested five times in different phone calls and voice mails to speak to a customer support supervisor, and our requests were denied or not answered. Excuses included that the supervisor was too busy, in meetings, and sick. We insisted that all incorrect charges be sorted out before we have to make our final payment (upon delivery), because we knew that we would not be reimbursed. Nothing was handled before delivery and the supervisor never called. Weeks after, the supervisor emailed us and we were offered a tiny reimbursement that does not even begin to cover our financial damages and inappropriate charges. • This small “reimbursement” would not have come without strings attached: it was hush money. We would have had to sign a contract that would not have allowed us to publish any online reviews or publicize our bad experience with PHMG in any other way.

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Dluva1978

Excellent! Definitely recommend

5/ 5

I moved from Arizona to New Jersey and Purple Heart Moving really made the process easy for me. They handled everything, answered all my questions, and addressed the concerns I had (which were a lot being that this was my first big move) I would highly recommend them to anyone.

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Geshern Clen

They were very welcoming

5/ 5

We just wanted to thank you for the move y’all did for us from Pomona, Ca to Cadiz, KY. This was a hard time for us because my mom had just lost her mom (my grandmother) and we needed to move some of her belongings across the country. I had talked to countless moving companies, checked reviews, moving feedback transportation records etc. and was very discouraged with what I was finding and all the undue stress this would cause my mother. With Purple heart moving group the move was not only just a successful move but a pleasant surprise! The truck driver and moving men were fast, efficient, and cautious but also kind. This was not only on the pickup but also the delivery. The truck driver was also a great communicator as Purple heart moving group had promised. Unfortunately, we don’t have everyone’s names involved- but I’m hoping you have them in your records somewhere. Please say thank you to these specific gentleman for us. We already have Purple heart moving group marked for our next move.

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Shay

Happy customer

5/ 5

We had to move our home and store our items in four 16′ containers. Pricewise they were by far the cheapest and beat out all other quotes including Pods. Delivery was prompt and timely. The team they sent to load the containers were great. They packed those things so tight and worked tirelessly to get the job done all on the same day.
We stored all our worldly possessions with them for a month and then they redelivered and unloaded.

They clearly cared and wanted to make our move as smooth as possible. We have 3 kids under 3yrs! and had to move on a specific date. I had no issue with this company..they was able to get our stuff to us on time. The moving guys arrived promptly and unloaded with zero problems or fuss.

We have to give a special THANK YOU to the workers and the container truck driver. He was amazing.

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Daphyne Lovejoy

Efficient & Professional

5/ 5

As a medical student, I was offered an intern position across the country. With my long hours at the hospital, there was no way I was going to be able to pack all my belongings and worry about moving. A colleague told me about Purple Heart Moving Group, so I gave them a call. I told them my sense of urgency in getting everything packed up for me and hiking it from Florida to Texas. They were able to schedule my move within three weeks. I was only required to do a walk through with them and then left my belongings in their trusted hands while I returned to the clinic. They wrapped and boxed everything with care. I headed to Texas a couple of days ahead of them and they were right behind me as promised.

Their truck arrived at my new home as scheduled. The two gentlemen worked tirelessly to unload all my belongings and with a little direction made sure each item was placed in the appropriate room. I am pleased to say everything went smoothly and they were able to relieve the stress of moving across many state lines with their professionalism and attention to detail in making sure my personal items remained safe and everything arrived in one piece. I would highly recommend Purple Heart Moving Group if you are looking to move locally or across the country. You will be highly satisfied with their level of service.

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Natalia Sokolova

Scam!

1/ 5

Nick was the one who booked my move. I was told I would get a call and an email with the COI (certificate of insurance) which my building requires prior to move out date. Not only did I not receive the COI, but the movers never showed up! I am now stuck with an apartment full of boxes as I was supposed to be out for the new tenant. When I called to see what the status was, Mercedes with customer service was dismissive and rude while telling me I won’t get my deposit of $695. This company is a TOTAL SCAM!!! I have disputed them through my bank to get my deposit back for services that never happened and will be reporting them to BBB. DO NOT DO BUSINESS WITH THEM! Now I am scrambling to find a moving company by tomorrow the latest so I don’t get screwed out of more money with my building. Thanks for nothing Purple Heart. You should be ashamed of yourselves.

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Tracy Amoretti-Askew

Scam.

1/ 5

Beware! This company is a scam. They will tell you they are movers and offer discounts based on Military and for paying CASH deposit. They are brokers who sell your move and change quotes and promises. We had a horrible experience with Purple Heart Movers and lost $1550.00.
They will tell you none of the negative reviews about them are real; so I will provide names, dates and a quote number as proof of interaction with this company. They have a system to scam. Please don’t fall for it like we did. Check BBB, this company has a C- rating. Go past the 3 good reviews on Consumer Affairs to see the continued 1star reviews and scams.

Estimate Number CA2278923
On 8/15/19 Nick Didio told us PHMG was a moving company who would take care of our move from Houston to San Antonio. I am 7months pregnant; have a 2year old and a 4 year old. Nick spoke with myself and my husband taking full inventory of our home and what needed to be moved. He offered us a discount based on my late father-in-laws time in the services, as well as a discount to pay the deposit in CASH. A do NOT EXCEED move rate of $4900 was quoted with 1444 Cubic Feet listed on our quote and deemed by Nick as a large over estimation on his part with lower rates to happen on move day with his movers.
On 8/21 I called to confirm our promised pack date of 8/23 and move date of 8/24 with PHMG; only to learn customer service department was HORRIBLE and PHMG was NOT NOT NOT movers, but rather a BROKER company who sold our move to American Knight Movers. WE asked to cancel our move because Purple Heart was NOT moving us as promised. We were told we would loose our entire deposit. We spoke with Nick Didio again who reassured us once we spoke with Kevin in Quailty Assurance everything would work out and not to read reviews online because they are fake and put their by competitors.
I spoke with Kevin and went through my entire home with him again for inventory purposes. He said we had everything listed on inventory, but it had been entered incorrectly (like whicker furniture instead of patio furniture). He said it would take a while for him to correct the inventory list. Then we received a new quote from Nick saying our move would now cost $11275!!!! Kevin changed or Cubic feet from 1114 to 2362 with no additional furniture or boxes listed???
My husband lost his job when oil recession hit in 2016; we have been making it work ever since, decided to move back to San Antonio to have help with our 2 almost 3 children. There is NO way we could afford a move this expensive and never would have used this company had this number been presented as the beginning quote. Kristin and Mercedes in customer service refuse to refund the deposit and show no sympathy for the way this transaction was performed.
We had to cancel the move and PHMG refuses to give us the deposit back stating we are out of our 5 day cancel window. The loss of such a large sum of money for no services rendered has been a devastating blow to our family. Please beware. Follow your gut, do NOT trust people over the phone and do your due diligence. There are close to 90 complaints on BBB and this company has a C-rating. We trusted Nick and fell for this hook line and sinker.

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Anne Johnson

Infuriating experience.

1/ 5

As my partner and I were planning a move to a new state, we wanted to hire a company that wouldn’t break the bank. After talking to the Purple Heart rep, we thought we had found a good deal with a reputable company, as their bid came in under the others’ by a good $600. We were very wrong.

Purple Heart is a broker company, which means they don’t do the moving, they hire out the jobs. Eagle Eye Moving from St. Louis was hired to do our move. Things didn’t start well when they showed up a day later than they told us with no advanced notice that they’d be late. We both missed work because we were waiting with our stuff the day they said they’d be arriving. We had to take off the next day too, when they finally showed up.

When the movers looked over our items, they informed us the price would likely be way more than they quoted us initially. We had agreed with their office manager that we’d pay by card, and then the mover told us we’d need a check or cash for half of the bill the day they drop off our stuff (more than $2,000). We felt surprised since we had already been told card payment would work. They grudgingly agreed (again!) to let us use a card.

The communication from the movers was again terrible the day they were supposed to drop off our stuff. They again arrived a day later than they said, with no updates until we reached out. And then as they unloaded our stuff, several boxes were destroyed and literally fell apart when they carried them in because there was a leak in their truck. As we went to pay, we were told they were adding a 3% card transaction fee — never mentioned beforehand! We insisted that they gave us no advanced warning about that and again, grudgingly, they agreed to drop the credit card fee.

Awful experience. Avoid Purple Heart. Avoid Eagle Eye Movers. It’ll save you a ton of money, stress, and grief.

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D

HORRIBLE COMPANY! STAY VERY FAR AWAY!!!!!!!

1/ 5

Amount we paid was over $1000 more than what we were quoted. We literally had 3 pieces of furniture and the rest were boxes that we had already packed. They had boxes upside down upon delivery. The guy with the dolly was scratching up our hardwood flooring which was brand new! He didn’t even care or seem concerned. He appeared intoxicated by either alcohol or drugs. I have photos as proof. They also never wrapped up the tv stand and it has a chunk taken out of it. That was brand new too. This company is absolutely awful. They over promise you UNDER deliver. A total nightmare. This is exactly why I have trust issues with “moving companies”. I’m better off doing it myself.

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Rod Teasley

Unprofessional and defensive

1/ 5

I was reviewing options for moving from Nashville to Seattle and saw that Purple Heart Moving Group was recommended as a top 5 provider on move.org.

I started chatting with Josh Donovan. Here’s the transcript:

—————-
JD
We are here to help!
JD
Hi! I see you are browsing our site. Are there any questions I can answer for you?
Me: are you guys a broker or the moving company?
Josh Donovan
Senior Moving Coordinator
joined
JD
We are a broker
Me: Gotcha, and so you require an upfront deposit?
JD
Sure do
Me: Ok, and you’re based in Florida?
JD
Yes
Me: Ok, thank you. That’s all I needed.
2 minutes ago, seen
JD
Thank god
——————

Again, I’m just in the process of collecting preliminary info on service providers. If Purple Heart is this defensive and unprofessional when you’re not even a customer yet, can you imagine how they would perform if you had a problem during your move?

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Kristin Yodock

Think twice before you book this company!

1/ 5

-I was charged twice what I should have been charged.
-My belongs were lost, dented, and damaged.
-I was repeatedly promised things that never happened.

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Camille

Please be aware that Purple Heart moving group is a BROKER. I hired them for a move from one state to another, they give me a quote for 3,500 to move furniture I had in a 2 bedroom apt. Then a Quality Assurance Person from Purple Heart group give me another
quote from A being the highest price I will pay which was 6,351.00. I paid 2,600 deposit. To my surprise a moving company name I&NS show up to move me. After the truck was loaded, I was told I owe 6,500 and the 2,600 I give to Purple Heart group did not go towards the I&NS movers . Added all up it would cost approximately 9,000. I then spoke to the manager of I&NS movers , he explain to me that Purple Heart moving group is a broker. Purple Heart movers never told me they were broker. I reported then to the better business bureau. My suggestion : STAY AWAY FROM PURPLE HEART MOVING GROUP. In addition : Gentle giant is a moving company and I use them 4 times. They move within the VA MD NY etc. look them up . Great reviews

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Salim Aljabari

1/ 5

Dont be fooled by the good overall review, READ before you book them

My experience with purple heart have been really bad for the following reasons:
– They are not actually a moving company as they advertise, they are brokers, I could have booked with the US movers “which is the company that moved my stuff” directly and saved money.
– They will give you many false info before you book, once you book and pay, they know you cant cancel as you will lose money and it is too late to find a different company, they lied to me many times, and were rude about it
– When I booked, I was promised that they will confirm the pick up date a week before, they confirmed 24 hours before.
– they promised that my stuff will be delivered within 2-5 days window. my stuff were delivered 17 days late. I moved to a new city 6 hours driving from the original one not only they lied about it, they were very rude that it is in the contract that they can be up to 30 business day late.
– they estimate your cost depending on what you provide them, they calculate higher space for the boxes, etc to be on the safe side and they tell you that when we put the boxes in the truck we recalculate, that was a lie, they did not.

I would avoid them at all cost.

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Brian Weir

DO NOT USE THIS COMPANY

1/ 5

DO NOT USE THIS COMPANY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I booked two moves with Purple Heart – one local and one cross-country on the same weekend. Mike Adams on their sales team quoted me a “binding not to exceed” price with a guarantee we would pay no more than the price he quoted. On the day of the move I discovered they had contracted out our moves. Both teams (Brooklyn Moving and Black Bear Moving) showed up late and understaffed. They both demanded more money stating that they hadn’t been paid by Purple Heart and the moves were bigger than they expected. I previously negotiated with Purple Heart to have them pay the movers directly to prevent this type of situation. Purple Heart was unable to be reached (contrary to their claims on their website and voicemail) and we ended up paying over $2K more than we were quoted as the moving companies held us hostage by refusing to finish the moves until we gave them more cash. The local move ended up taking over two days and I ended up supplying three additional people to help Brooklyn moving. Trevor Scranton on Purple Heart’s customer service team was at first responsive and sympathetic, but once I showed evidence of the “binding not to exceed” quote from Mike, Purple Heart and Trevor refuse to return our calls and have basically disappeared. PURPLE HEART MOVING COMPANY in completely unprofessional, unethical and untrustworthy.

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Claudette

STAY AWAY! A BUNCH OF SCAMMERS & EXTORTIONISTS!

1/ 5

RUN AND STAY AWAY FROM THIS COMPANY! PURPLE HEART MOVING GROUP IS A SCAMMING AND SHAMELESS COMPANY! Do yourself a favor and don’t believe the stars that you see because this company & its employees have no heart. My nightmare started 9/21/18 when I was unfortunate enough to come across this company on the net. Their common tactic is BAIT-AND-SWITCH. I called Purple Heart 9/21/18 & spoke to Nick Didio, customer rep, and for once he never mentioned that they are a broker company. I requested for a quote for a planned move scheduled for 9/29/18. I informed him that I am moving my stuff from a 10×25 storage space from California to another storage facility of the same size in Texas. He initially quoted me for $9979.51. Right there & then I told him that I can’t afford that amount & decided to back out. Nick insisted on trying to work it out & talk to his boss. Not long after placing me on hold, he comes back to me with a BINDING QUOTE $5551.34. Ignorant & naive as I am, I thought I was getting a better deal when he said that if I issued an e-check that I would get $100 knocked off the quote. I immediately signed up & paid them $1551.34. After I issued the e-check guided by Nick himself, that’s when I got bagged in the con. I received a call from their Kristin from customer service & was told that they sent me an email about additional information & that I am to deal w/ customer service from this point on. I was busy working that night till Sunday night that I didn’t get to review the emails till Monday. When I did Monday that’s when the horror set in because they sent me a totally different BINDING QUOTE than what I signed up for. The quote was now $6959.07. I immediately called them to cancel the move & I DESPERATELY BEGGED, CRIED, PLEADED that they return my money since I was within their 3 business days to cancel & a day outside of the 5 days window from the desired pick-up date. But they claimed that I don’t qualify to be refunded because they claimed that I’m within the supposed window 9/28-9/29 that they say I agreed to. The condition I gave them about the 9/28 was if they don’t have availability on 9/29 but I expressed to them that my desired date is 9/29. I’ve went back & forth w/ Purple Heart the next few days. Micheal & Nick promised that they’ll call back but they never do. It was only during these series of phone calls that I found out that they are a BROKER & NOT A TRANSPORT COMPANY. When I decided to push through because it’s now clear that I won’t get my money back, I then asked them the name of the company that they planned to contract for my move. Makena, Supervisor, told me it’s w/ Transunion Van Lines. Looked up the review & it was disgusting. I tried calling Transunion & NOBODY ANSWERS. Left a voicemail & waited half the day & NOBODY returned my call. That terrified me. I can’t even get to anybody in that company now, how much more when they have my stuff. This time, I made a decision to finally demand a refund from Purple Heart for which I was told (their favorite scapegoat department to excuse for delay), THE BILLING DEPARTMENT, would only agree to refund me $450. Then, Makena via email tells me that the only way for me to get that money is if I sign a NON-DISCLOSURE AGREEMENT. That’s when I finally confirmed that they’re a SCAM company. A company that gives customer a quote despite no actual booking confirmations in writing sent to a customer DOES NOT HAVE A RIGHT TO BE PAID $1551.34. Only companies, who are scared of getting exposed for what they really are, extort people of their money in exchange for their silence. I hope this review will stir victims in this forum to file a class lawsuit (hopefully aided by consumer advocate groups) against this unscrupulous company & prevent them from preying against innocent hardworking people. I hope people in the BBB, DOT, SEC conduct an investigation on PURPLE HEART & companies like them and hopefully shut them down because nobody deserves to be scammed out of their hard earned money. THEY ARE A DANGER TO SOCIETY & their practices should not be overlooked & tolerated.

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Juliet Emmanuel

Great Experience!

5/ 5

Thanks to Johnson, one of my business friends who recommended Purple Heart Moving Group to me. My new office is a bit smaller in size compared to where I relocated from and I was initially confused about arranging my properties to fit into the new building. One of the professionals from this moving company painstakingly took out time to visit my new location and suggested a smart approach to accommodate my massive properties. It worked out perfectly and I’m very comfortable in my new office.

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Kevin

Purple Heart Moving is One of the biggest mistakes of my life

1/ 5

One of the biggest mistakes of my life was choosing Purple Heart Moving.
From the very beginning, I did not have the communication I was promised. They did not return my calls. The original estimate escalated from 5k, to 9k to almost 12k by the time our household was delivered to our destination. The Sub-contractor they hired to unload the truck did not complete the job, leaving most of the boxes in the garage. When I followed up with the Sub Contractor, I was screamed at and hung up on. Boxes were crushed in the delivery truck and many items were broken

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