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Worst experience ever. They outsource the movers who break and lose items. I have been trying to get my claim money (pennies to the dollar) for months and was told I’m on a waiting list. It was a night mare from the beginning and over a year later still is. DONT USE
TL; DR: Listen to the reviews and RUN!! Customer Service does not care about you or your belongings and refuses to help after getting their money. This company was awful to work with. This was the first time we have ever got someone else to move our belongings for us and I don’t know if we would ever do it again after dealing with Purple Heart Moving Group. When we first put in an inquiry, the sales team was very nice, patient and answered all of my questions. Their rates and services sounded really great (at first!). All of our belongings initially amounted around 350 cubic feet, so they gave me a total of $2,100, and if anything was added, they told me 15% of that total went toward adding or removing items. They have a two-day pick-up window, where you basically have to be ready at any time in those two days at a moment’s notice. Stressful, but we did so with no complaints. At the time of pick-up, they added $500 on top of our total because we added and removed items to make it 400 cubic feet. We coughed up the excess with no additional complaints. They told us that our stuff would be at our location 4-14 days after we would be there to get it. It is now 20 days past our pickup date, but that isn’t even the problem. Customer service is awful to work with. I did not receive any update of where our belongings were after 14 days into the delivery period. I called six times in the past week (as advised) just to get one update and they still cannot give me one to this day!! The first time I called, I was told I would get an update in two days. I called the third day, and they said, “I saw you were scheduled for a follow up yesterday, she will call you before the end of the day today.” No call. I called three days later. The woman I talked to said, “the delivery person won’t be in for another hour, I don’t do any of the delivery stuff so I can’t help you.” Then who can??! She told me, “You can call the moving truck yourself if you need an update so bad.” You need me to do the job I paid you $2,500 for?? Fine! I called myself and they said they would call back. Neither company did. Every time I would call, they would have some excuse why they can’t give me an update. “It’s not my job,” “I can’t call” etc etc. My most recent update is that our stuff is still waiting to be loaded onto a truck. It’s not even en route yet! There is no way I would use Purple Heart Moving Group again and I highly recommend everybody avoids them!!
I would NEVER recommend this moving company. They make promises and never keep them and when you call regarding what they said they were going to do, their comment, "I have no idea who told you that b/c we don't have that size of trucks...I told them I lived on a dead end street and a semi could not make it....they sent a semi....and it could not get down my street.....solution to get a uhaul (which I was told I would have to share in the expense or they would not move me) then to shuttle all my belongings to semi, double moving my belongings. I paid for large crates to move 3 large TV's and large boxes for my large pictures.....guess what, didn't happen.....the mover broke down boxes and tried wrapping TV's and the pictures were just placed where ever they had space. Needless to say, I had broken antiques, many scratches and mattress that were supposed to have covers that I also paid extra for did not happen and mattresses came greasy and dirty. When contacting moving company they wanted to offer me $250.00 for pictures sent to them with the damages and the fact I did not get the crates, large boxes and mattress covers. Purple heart would not call me back when I tried to contact them regarding damages and left that to the moving company they had contracted to. They were also 2 days late and so unorganized calling anyone off the street to help because they were behind. No professionals.
SCAM/FRAUD ALERT. This is NOT a moving company - this is a company that makes its money by reeling in customers to then sell to other companies. They make money by booking you, not moving you. We chose Purple Heart specifically for the “customer service”— we did our homework and were sold when the company promised “3-10 day delivery”, “24/7 customer service,” that we would be “given a tracking number and our driver’s cell number so we could have up to date information on delivery.” These selling points spanned from gross misrepresentation to blatant lie. 24/7 customer service? You can call 24/7 but only about 1/5 calls is picked up, in which case a representative will either be a) outright rude, b) promise to call you back and fail to do so, or c) tell you information that will then make one of the rude representatives laugh at you for believing. Tracking number, driver’s number? Outright lies, customer service was confused as to why we had been told anything of the sort - you get 24 hrs notice about delivery. 3-10 day window? This means 3-10 days after your arrival date, which was not something they told us until we had timed our arrival date out to match the 3 day earliest delivery timeline, we are now looking at 7 days minimum. If you feel at all rooked by any of these deceptions, they will scold you for not reading the fine print on the pages long email that is sent to you only after you pay a hefty non-refundable deposit (for us, $850). Walk, don’t run - this is a sham company that contracts out to third parties, whose business model is focused on pulling in customers rather than providing an actual service. Pick a company that built their business by actually moving people.
They were over a week late. No one ever answered costumer service and when you left a voicemail they would return your call DAYS later. Not careful with boxes. Will never do it again.
Purple Heart Moving Company is a scam. They provided me with a reasonable quote on the phone, had me sign a contract and raised my rate two times during the move. They also subcontracted me to two other horrible companies to move me across the state. This company and their subcontractors need to be looked into as the left my furniture damaged and violated labor laws. They are a scam, please do not use them.
Trust none other than Purple Heart Moving Group for your valuable belongings. We are a leading moving company offering a wide range of moving solutions. As an integrated moving and transportation company, we ensure safe and affordable moving solutions for our clients. Over the ability to customize small to large scale moving projects for our clients makes us the most customer-friendly moving company in the region.
We offer all types of moving services including commercial moving services, long-distance moving services, storage, and packaging solutions, military moving services, and more. Our reliable movers are known for their commitment to services and dedication. We are always open to you, offering the best prices, and ensuring the ultimate success of your moving project.
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