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STAY AWAY!!!!!!! I CANT SAY THIS LOUD ENOUGH!!!!! This was the complaint to the BBB: Damage to King bed frame and cloth, Jose stated company would take care of upon reviewing damage at completion of move. 9-24-2019. Company was hired for a 3 bedroom to 3 bedroom town home, 5 blocks apart. Move stared at 930 am and lasted till 630 pm. No boxes or personal items were included in move, just furniture. Extreme amount of time taken for limited items. Upon review of items at end of the move found King size cloth bed frame and headboard had dirt hand prints over all 3 headboard, baseboards and one end of cloth frame looked like it was drug on a dirty floor. Jose noticed and acknowledged the damage, Jose stated he worked for a "ethical" company and they would provider a cleaner for the damage that the cloth frame and headboard sustained during move. Called company morning of 9-25 and spoke with a gentlemen who acknowledged that he was the owner of the company. Started to explain who I was and requesting information on the professional clean for the cloth bed frame and head board. Owner proceeded to speak in a loud, aggressive manner and told me I lied to him about the move details and my fault about the bed frame. I asked him directly 3 times if he was going to assist me with the clean and on the 3rd time he stated no it was my fault. At that time I told him I would continue with reviews and complaint to the BBB. Owners response: She forgot to mention that after 9 hours of work and no accidents or bigger issues because she was always looking for something to complain or make a case of, after 9 hours of hard work in a three story townhouse with stairs up and down ( which she never mentioned to the company and we never charged her extra for it) and also three story townhouse at destination with stairs ( she lied about the stairs. We charge extra for set of stairs and we never did when we were at the location and find out about it) the only issue we had she told us at the end of the job was a couple of dirt spots in the bed cloth, hand marks done when carrying the be rail, after moving a three bedroom home with patio and everything, yes, we grabbed the bed frame with our hands, just a couple of spots that we offer to clean for her with scotch guard and she refused to accept and now want to make a big complaint of all this Now, I am being called a liar in regards to the information about the move. The owner was informed of the stairs and it was from a town home to town home ( 9 hours which took 6 hours with boxes previously) and a gun safe in which he said was no problem. Additional fees were never mentioned in the conversation and owner failed to ask any additional questions about the move. Now I see why, so in the end of a disastrous move he can rebut it and say I am the liar when he just wanted to tack on charges in the end and place blame for his unethical behavior.
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