TERRIBLE-WORST MOVE OF MY LIFE! DO NOT USE THESE SCAMMERS!!!
I have moved numerous times in my life (military career and other reasons) and know how to do it. These people are rip off con scammers. I got a price for a cross country move based on a physical walk through with their employee. I had a contract that guaranteed they would do the packing, loading, transporting, delivery, etc. themselves and not contract out any of the work. I paid several thousand dollars for what they called the White Glove treatment. The story of what has happened would take pages to write. Suffice to say they packed out our house, took them away, then claimed I had more stuff than originally priced (even though their employee had been shown everything in person by me) and said they had to charge me nearly double or I wouldn’t get my possessions delivered. When threatened with legal action they agreed to “reduce” the cost, but would not stick to original quote. When our delivery arrived and was brought into our new home there was severe damage to our furniture and the two delivery people were complaining the whole time about how badly the truck had been packed, how much work they had to do, and on and on. They proceeded to dump boxes willy nilly no matter what I told them about where I wanted them to be placed. They damaged our furniture even more in the process of bringing it into the house and setting it up. I took pictures and made a note on the invoice that I would be sending the photos once we were all unpacked. When I tried to call the company and start the claim, all of the sudden the phone number was no longer valid, their email bounced my notes back, and no one who worked there could be found. The third party to which they had referred me for filing a claim told me more than once they did not recognize the company and did not handle their claims. I again tried to reach the movers in CA to no avail. I will now be filing in small claims court against them and reporting them to the Dept. of Transportation.