Mosley Van Lines

Charged 2 1/2 times the estimate. Had no furniture only boxes. Stole my tv,medical equipment and several old rare japanese paintings and a $500 picasso print. Broke many other items. Claims offered me $57 for damages and nothing for stolen items. Then mosley wouldn’t even give me the $57 because he went out ofbusines d. He. Took every dollar i had saved to move. I’m 72 and d i d everything by myself. Was only 667 miles. This happened may 2019 and i still haven’t gotton over it. I can’t prove the missing items because the driver didn’t put them on the inventory list and i didn’t get to my destination until 2 days after delivery. People like that should go to jail. I trusted him

The guys who came were fabulous, albeit the time the arrived was not, midnight. They were very careful with my belongings and very pleasant. This was on October 30th. I have spoken with Terry on the phone several times regarding delivery. He says they have 21 days to deliver. My stuff is loaded on another truck, and on it’s way. Terry is going to call me back with delivery date. This is November 18th. I am patient but would really like my stuff delivered. It’s almost 21 days. I understand things can get a little hectic when moving so many customers at the same time. Like it said the two gentlemen who came where professional and careful with my precious belongings.

Where do I even begin… do not use this company. Horrible experience.

I’ve had no response from this company and sent this letter to the owner last month. They also did not respond to the Better Business Bureau.

Subject: June move

Are you aware your organization has refused to deal with me and the Better Business Bureau. In June your company said they packed 67 items in North Carolina but only delivered 46 to me in Colorado. They upcharged me $1200.
They won’t provide information on the 21 boxes.
Please look into this.
This is the letter I emailed to the owner [email protected]
I would give them less than a 1 if possible.

My Sister moved recently from New York to Raleigh, NC and hired this poor representation of a Company. A single woman, she had them pick up in upstate New York, and where they took a relativity small amount of items. They were very courteous and seemed to follow all the proper procedure. 5 weeks later they call her and tell her that her items will be delivered in NC in 2 days, and we had to jump through hoops to get a storage unit, pay them CASH ONLY on a Sunday, and they only deliver 75% of the items. Her other belongings that are missing, no one wants to attempt to find. My sister has lost all of her family memories in all of her photos and scrap books and personal items. It’s not a box or two missing, it’s like 25 inventory items. Like an entire pallet of things, multiple boxes. What a joke. If your smart, you will go with a professional mover, with real staff, and not a GC. This guy just subs everything out. So you think, maybe she should not have shipped extremely valuable items ? Well, whats the point in moving then. Isn’t every last glass, cup, dish or table valuable. Call the PROS.

I was fraudulently over charged once my furniture was on the truck. Seems to be the same with everyone else. They had the nerve to have an attitude as well. Overall They are TOTAL GARBAGE. Ohhhh and they didnt get all my items to me!! DO NOT USE THEM FOR ANYTHING!!!

Absolutely the worst. Committed contract fraud. Behaved unprofessionally. Took a month to deliver my things, and when I got my items some boxes are missing never to be found, and some were broken. I honestly don’t know how these guys are in business.

Understand your pain!!! Same thing happen to us!!

We were there with you… it was a horrible experience , so much broke and missing

Gave a quote for one price, total was over three times the quote. Stuff arrived broke, chairs, glass stuff, messed up furniture… absolutely insain! Do not use this coming!!

OMG ! I had the same experience.
Unfortunately I hide All America and they send this horrible people.

Worst moving group. Everything broken so much missing. Massive rip off

If I had known what terrible service I was getting in my cross country move, I would never had used this company. Unfortunately I am stuck now and have no idea where my family belongings are. The communication has been awful!!

In the process of a move from east coast to west and it could not be going worse. Mosley was contacted thru the broker and basically has screwed every step up from the minute they got involved. My binding not to exceed contract about doubled because they have no clue how to pack a truck( after they showed up 3 days late) then to top things off they show up 3 days early for delivery, demanding cash payment for a truck with not even half of my stuff on it and a whole bunch of someone else’s stuff I’ve never seen before. They don’t answer their phones and No-one takes responsibility for 10,000$ of missing furniture and other items. If Mosley shows up at your house for a move go with what every other review says on here I wish I had seen all of these first! They are a bunch of punks that literally took all the expensive items off my load to sell on the streets. Just do yourself a favor and call the police if Mosley is going to be involved in your move. The police are finding out all kinds of illegal things these guys are doing and that’s just for my move. What a joke you guys are

Do not ever use this company… also make sure that your moving company that you hire isn’t contracting this company to do the pick up and drop off.

They are basically running a scam of a business. They make excuses about the trucks not fitting on the loading dock.which it totally could. They come before time..even though we had given an earliest date possible for delivery. They hold your stuff hostage unTIL you basically are forced to pay in cash. The people who are in the office specially Mayra.. who I was dealing with kept giving us random Zelle and cash app accounts to pay the money to. She was a complete bully when it came to helping. She would talk back. I mean I don’t understand how you guys are even in business and the company hasn’t been shut down yet. The boxes labelled fragile In bold were damaged and broken. Considering this is your only job … picking up and delivering stuff to customers you guys suck at it!
Crooks!

I am amazed that this company can stay in business. They did thousands of dollars of damage to my furniture, and gouged me at every turn because they couldn’t even pack a moving truck efficiently. during the move and left my house with piles of disassembled furniture covered in coackroach infested torn dirty moving blankets. These guys would be better in construction demo. because they did an excellent job demo’ing my furniture, forgetting items and pretty much making moving day the worst day of my life. I would not wish this gang of thugs upon my worst enemy. Incompetent and dishonest. My advice to this company is “Guys try to find another line of work” You are pitifully inept at moving

I was extremely disappointed and frustrated at my move with Mosley. Weeks after my (broken) things have been moved, I am still finding damage, missing pieces etc. AFTER I was double charged for the costs. At the pickup, the mover made up bogus charges to up the quote, only gave me the new cost AFTER all of my things were packed away on the truck, and charged me for things my estimate assured me were included (i.e. stairs). I regret hiring a full service mover and wish I would have moved every single piece of furniture myself than dealing with these people again.

So this moving company was sub-contracted by CH Global Van Lines whom I originally signed a contract with. After being assured that CH global van lines does not sub-contract these three guys show up to my home in a Penske rental truck. The foreman Marvin walks through the house as I instruct what’s going and not going. Once we get to the end of my home he says well the estimate you received is 90%. I said excuse me as I showed him the email that I did with Stan Rosen from CH global van lines stating not to exceed amount. Marvin instructs his employee to kid the truck half way done Lodi g Marvin from Mosley moving company says well if you want this done it’s going to cost you $2800 not the original $1700. I said what no way! He then instructs his minions to unload the truck and he canceled the contract that I have with CH global van lines. Horrible company Ian going to contact the AG from NJ to see if this is even a real company!

Contact the BBB and FMCSA with your complaint. Your review here doesn’t affect the companies rating and they can still be contracted through larger companies. I had a similar experience, make your complaint heard.

Horrible company! They damaged every piece of furniture I own. Some of it was 100% totaled and they were the ones that had packaged it. Some of it had holes the size of a softball punched in the side. Others had divots like someone beat the wood with a hammer. My dining room table chair was cracked in half! Metal furniture was bent and dented. They did not take responsibility for destroying my property. They put me off and ignored my calls. They gave themselves a 3 day window to pick up my belongings and couldn’t even make it on time within those 3 days. The driver was rude and looked for ways to gouge me on the price every chance he got. It took them over 3 weeks to deliver my property to my new apartment so I had to purchase a lot of items and furniture that I had already owned so I could live. If you are smart, you will avoid this company. Unprofessional liars who will not care for you or your belongings and they will hit you with as many additional costs as they can after you sign a contract. They are criminals.

File a complaint with the following I know I am going to filing complaints with the US Department of Transportation, The Federal Motor Carrier Safety Administration and the American Moving and Storage Association.

This company contacted me regarding a move from NJ to Indiana. They book jobs through a broker American Roadway Van Lines They gave me what was a reasonable price and within the industry standard of $1468 for 317 cubic feet. We went item by item of what I had in my storage unit. The day the movers were to arrive they pushed back the time 3 times. They eventually came at 7:30 pm which was 5 1/2 hours late. I had to be out of the storage unit or pay another month. I opened the unit and without missing a beat the person they sent from Mosley Van Lines said it would be $2600. I told him he was not loading the truck. They then went to $2050. They knew I could not find a mover by Monday and they knew I had no choice. What they don’t know is that I am filing complaints with the US Department of Transportation, The Federal Motor Carrier Safety Administration and the American Moving and Storage Association. When I contacted American Roadway they said they were going to check into it and called daily to tell me they were still trying to get in touch with the movers. The movers contacted me 4 days before I was supposed to arrive home and said they were delivering my things that day and they wanted cash only. I contacted American Roadway back and they called them. I asked again about the issue with price and they gave me their daily standard answer. I then told them I wanted an answer today. I received an email from them telling me that I should contact the company that they hired and work it out myself since the company was unwilling to work with them since they couldn’t get them to do anything

This was living HELL dealing with this company – do not hire them, they do not know how to handle furniture, quotes or people. The owner Orzo is rude. All of furniture was damaged and many things were stolen – they also left furniture and boxes in the yard – many boxes were already opened when delivered – when the opened the truck my furniture and boxes almost fell out, because they just threw them in the truck
YOU HAVE BEEN WARNED

I want to start off by saying that this is the first review I have ever written in my life. I was scammed by this company and if I could give a negative star rating I would. I honestly do not have the time to write reviews, but given the experience I just had with Mosley Van Lines I cannot sit back and allow another person to go through this. I have moved 7 times and have never had an experience like this one. I would conjecture to say that this is a family-owned foreign business operating under shady (I might even say illegal) practices. They might even be criminals as they refused to give their last name. It is likely that their company has been shut down multiple times and they reopen under a different name. It seems that Mosley Van Lines operates under the name of CH Global Van Lines, which is similar to the name of a reputable nation-wide moving company and therefore confusing for customers.

Briefly, they tripled the moving quote 48 hours prior to arrival,  arrived 12 hours late at the time of pick-up, asked for a money order for the delivery portion, arrived 3 weeks late, delivered damaged/open boxes. They refused to unload the items until a money order was given. Some of my items were missing or completely destroyed. I also did receive boxes that belonged to another customer. The gentleman who delivered  my items came into our home, verbally and physically disrespected my father as well as other individuals in my family. He did not even lift a finger himself.  I have so much more to say about my experience, but realize that I have already written a novel so I will stop here.

If you have already signed a contract with them, it may be too late for you. In that case, I would highly recommend obtaining audio recordings of phone conversations, take videos, and file a report with the Attorney General and/or police. I am so sorry if you were another victim of their crimes. We all work hard for our money and time is precious. A move does not need to be more stressful than it needs to be.

Mosley Van Lines recently completed a move for me from Charlotte, NC to Austin, TX. My original Binding Estimate was for $1500, which they then tripled on the day of the pickup to a total of $3900. I tried several times to contact Accounting and Corporate to resolve this since the day of the move, but no action has been taken on their part. Communication with this company has been near to impossible from the start. I have been the one initiating all of the calls otherwise there would be no communication at all. In fact, there was a complete lack of communication with the movers on the day of the move. I specifically requested a morning time slot, which they had agreed to but did not arrive until 7 pm that evening. After the driver had packed a majority of the items, he informed me that I would likely come in under the second estimate. This seemed fair given that I had removed some of the larger items from the estimate, including a dresser and armoire. He then returned 20 minutes later and stated that I exceeded the estimate by 150 cubic feet. Regardless, this was a binding quote so he should not have been able to change it.

Initially I was told that delivery would be 5-7 days after pickup. After one week, I called again and was told it would be another 5-7 days. I was eventually given the direct contact number of the driver who told me that my delivery would be on April 4th. He then called me that morning to tell me he was running behind schedule. I understand that there are events out of our control, but the manner and tone in which he spoke to both me and my family was both unprofessional and unacceptable. To give an example, he responded to a question I had asked by saying, “Let me press a magic button and see if I can get that done for you. No the magic button didn’t work.” At the end of the call, the driver stressed that he would only accept money order or cash as forms of payment, otherwise he would not unload my items.

On April 5th, the movers finally arrived. We requested to pay the driver half upfront and the remainder after the move was complete. Having moved several times before, I know that it is customary to pay the driver after the delivery has been completed. He refused and threatened to keep my things until I paid in full. After handing the money order to the driver, my dad asked him to tear off the top portion but he refused. Fortunately, we made a copy. It was apparent that they had attempted to neatly organize my items in the truck, however the items had clearly been mishandled as many of the boxes were crushed, damaged, and opened. The items that were damaged/broken include a desk, mirror, steamer, mattress, and headboard. I was actually appalled to learn that they broke the steamer and taped it back together thinking I would not realize it was broken. There were also several items missing from the itemized list including a coffee table and lamp shade. I also received several items belonging to other customers. The driver told me he did an inventory check and everything on the list was on the truck. I asked him to go through it with me and he refused. I asked him to make a copy of the itemized checklist he was holding and he refused to do that as well. What was even more upsetting was that he threatened my dad and verbally abused him in Arabic. The driver continued to fight us every step of the way and would not take any accountability. I’ve included before and after pictures of all of the damaged items.

This can not even be described as a bad moving experience. It is undoubtedly a scam. This is my last and formal attempt to file a claim and resolve this directly with the company. I have already submitted formal complaints to the Attorney General’s Office and the FBI.

I hired Mosley Van Lines to move across the country. They lost half of my items. Never recovered. They were rude throughout the process and jacked-up the price well above the quote. Steer-clear of this company. They are extremely unprofessional and hopefully will not be in business much longer.

Do not use them, they are horrible, they don’t do as they promise, they break your stuff and don’t take it all nor do you get it all back. They are the worst customer service after you used them no one will help you fix the problem.

Anytime they say ‘trust me’, ‘100%’, or ‘I will give you best service’, please shut them down.
They have 3x my cost, so some of the reviews here I know exactly what they are talking about. The movers will move items into the truck then lock it, stay in the truck to call their company to strategize how much they can get out of you for 3 hrs, then come into the house and try to act and say ‘oh your furniture is so big, it’s over the limit’. So, don’t wait until they close the truck, at the start get exact amount they will move if they do anything else, say ‘don’t move’; but my recommendation is don’t get involved with them.

I have never in my life left a negative review for any business. But this was by far the WORST experience of our lives. First we were under quoted by AAA moving company out of Florida by nearly 3x our final cost! We were told $5400 initially and wound up paying $18k and had so much of our most beloved items broken and or lost. The person that originally took our call was MIA when the moving team failed to show. They were scheduled to arrived at 7 am and never showed until 4pm! This impacted our ability to clean and close on time and caused us to pay more out of pocket for that. Not to mention the movers damaged the home and we had to cover more costs for that. Then there was a woman named Vanessa or Kulahni(??) that promised huge discounts to make up for all the stress and damage and extra costs. She promised this company was legit and she would help us out. Well she delivered on less than a 3% discount which was a total slap in the face after everything this company put us thru. Finally Terry told us we could pay our HUGE increases remining balance upon delivery with debit and then the day of (showed up 4 hours late) and told us they refused to move anything of the truck until we paid…in cash. $7k. I’m a town where we don’t have a bank. Total NIGHTMARE. Not to mention the rude employees who carelessly tosses our unlabeled boxes of the truck with no rhyme or reason and broke more items right before our eyes.

Literally this was the worst moving experience of my life and I have moved 6x so far. Awful awful company that takes advantage of innocent people that are in need of someone to rely on. Disgusting.

I want to start by saying I hate having to leave a negative review and it takes a huge issue for me to feel the need to sit down and leave negative comments. Mitch the salesperson completely underestimated my job I asked for a darkroom (2 Enlargers, a 42” Colenta Commercial Print processor, various darkroom equipment) and 2 grills the be packaged and shipped The quote I received was $1500 the price I wound up paying $3450. Mitch was nowhere to be found during the entire moving process and at the end while I was paying he checked in with an “I’m on it” never to be heard from again. Mike the Mover was awesome and wrapped my stuff like it was going to space. The issues continued 48 hrs ltr when while in traffic the distributor called five times in a row and when I finally picked up the phone while in traffic was yelled at asking if I could take delivery that day (meaning within 5 days) (my delivery was scheduled 15 days ltr) I said I could not talk and it led to a shouting match while I was in traffic ending with me asking if he could read what the paper said and him hanging up on me. When I called the next day to try and help out I was yelled at and hung up on by the distributor. While the woman who answered the phone was always nice it did not help when only 4/5’s of my $10,000 42” print processor showed up. Also missing was a trunk filled with sentimental items, a hand truck, poles to a shelf. Arrived damaged was the stand to the processor and my print wash basin. I was told I could make a claim on these items but only if I have receipts. Really!? On top of that, the insurance will only cover the lost box and not the value of the machine this company rendered useless. So it cost $13000 to get to the point where I am now writing this. Your money is useless; I am heartbroken and stuck in moving hell.

I had this same exact thing happen to me yesterday! The estimated our move at 2600 and after it was loaded on the truck, they wanted to charge us 5600…we have filed a complaint with the FSMCA. DO NOT USE THIS COMPANY.

DO NOT USE this company! They VIOLATE federal laws, and there are complaints against them. They will lure you with an attractive estimate to them KEEP your items unless you pay MORE money. They will EXTORT you!!!!!! Terri Mosley himself did a comprehensive walked thru of our house and gave us a binding estimate for the move. We signed documents, and they assured us that the price was final. However, once they loaded the truck, they demanded that we pay 1800 dollars more for our move. We refused as they were extorting us since they had no reason to change the agreed price. They would not unload the truck unless we paid them and they kept our ENTIRE move HOSTAGE for OVER a month. They stole our items and left us without ANY clothes or anything from our home. IT WAS A NIGHTMARE!!! We had to contact the Federal government to help us get our shipment back from Mosley. This company is unethical and conduct business in a deceiving manner. Please protect yourself and do not use Mosley. If you had problems with them in the past do report them, the FSMCA number is 1-888-368-7238.

I will not only recommend Mosley Van Lines; I will be happy to use them again in our subsequent moves. It was a fantastic customer service experience with the team. We relocated to our new home last month using these guys. Mosley Van Lines were all amazing and friendly. My entire family didn’t feel the stress, as everything went on smoothly and full sweet experience. All our belongings were handled with extra care; no loss, no damage, no scratching or breakage was experienced. The price was perfect and cheaper compared to other moving companies out there. In fact, I’m short of words. Mosley Van Lines did wonderfully well.