Mosley Van Lines recently completed a move for me from Charlotte, NC to Austin, TX. My original Binding Estimate was for $1500, which they then tripled on the day of the pickup to a total of $3900. I tried several times to contact Accounting and Corporate to resolve this since the day of the move, but no action has been taken on their part. Communication with this company has been near to impossible from the start. I have been the one initiating all of the calls otherwise there would be no communication at all. In fact, there was a complete lack of communication with the movers on the day of the move. I specifically requested a morning time slot, which they had agreed to but did not arrive until 7 pm that evening. After the driver had packed a majority of the items, he informed me that I would likely come in under the second estimate. This seemed fair given that I had removed some of the larger items from the estimate, including a dresser and armoire. He then returned 20 minutes later and stated that I exceeded the estimate by 150 cubic feet. Regardless, this was a binding quote so he should not have been able to change it.
Initially I was told that delivery would be 5-7 days after pickup. After one week, I called again and was told it would be another 5-7 days. I was eventually given the direct contact number of the driver who told me that my delivery would be on April 4th. He then called me that morning to tell me he was running behind schedule. I understand that there are events out of our control, but the manner and tone in which he spoke to both me and my family was both unprofessional and unacceptable. To give an example, he responded to a question I had asked by saying, “Let me press a magic button and see if I can get that done for you. No the magic button didn’t work.” At the end of the call, the driver stressed that he would only accept money order or cash as forms of payment, otherwise he would not unload my items.
On April 5th, the movers finally arrived. We requested to pay the driver half upfront and the remainder after the move was complete. Having moved several times before, I know that it is customary to pay the driver after the delivery has been completed. He refused and threatened to keep my things until I paid in full. After handing the money order to the driver, my dad asked him to tear off the top portion but he refused. Fortunately, we made a copy. It was apparent that they had attempted to neatly organize my items in the truck, however the items had clearly been mishandled as many of the boxes were crushed, damaged, and opened. The items that were damaged/broken include a desk, mirror, steamer, mattress, and headboard. I was actually appalled to learn that they broke the steamer and taped it back together thinking I would not realize it was broken. There were also several items missing from the itemized list including a coffee table and lamp shade. I also received several items belonging to other customers. The driver told me he did an inventory check and everything on the list was on the truck. I asked him to go through it with me and he refused. I asked him to make a copy of the itemized checklist he was holding and he refused to do that as well. What was even more upsetting was that he threatened my dad and verbally abused him in Arabic. The driver continued to fight us every step of the way and would not take any accountability. I’ve included before and after pictures of all of the damaged items.
This can not even be described as a bad moving experience. It is undoubtedly a scam. This is my last and formal attempt to file a claim and resolve this directly with the company. I have already submitted formal complaints to the Attorney General’s Office and the FBI.