1 Review for Maya Van Lines

Jon P

Mixed feelings….

3/ 5

The crew that showed up at my house was prompt and professional, . They worked quickly with good communication….
But the experience was ruined by the order-taker office staff. We chose Maya Van Lines based on both their pricing and reviews, for a move of my wife’s grandma from Warner Robbins to Charlotte NC .
The quote came in about 1/2 anyone else. The NIGHT BEFORE the move, after asking once again when the crew would be there the day of the move, they sent over a new quote with an ADDITIONAL $300 suddenly tacked on….. too late to change companies.
Of course, they found additional cubic footage (uh-huh…) and materials to charge us for. OH, AND SUDDENLY THEY HAD SEVEN DAYS TO DELIVER TO US!!!!!!!!!!!!!!! This was NOT communicated in any way! BEWARE! If you’re moving out of state, they are NOT necessarily planning on driving right to you to deliver!
To their credit, they seem to have bent over backwards to deliver to us the next day. The (completely different crew and company!) spoke little English but were prompt, communicative, and professional. Oh, since they won’t tell you, you need to pay 1/2 upfront have the rest in a certified check at time of delivery!
Overall, it was a learning experience for how to deal with out-of-state movers and their requirements and expectations. Very disappointed with the communication and what was expected before the move started, especially the extra charges and delay in delivery from the office staff – but the moving crew was exceptional and I’m still amazed at how well they packaged/wrapped everything!

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