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The whole movers were amicable staff put everything where we wanted, no breakages. They were Outstanding. Worked quickly and wrapped my furniture. Followed instructions and delivered furniture to a storage facility as directed. Polite and on time.
The guys were super friendly and efficient and very fair on price. They were a little behind schedule due to Dallas traffic but quickly made up for it by how hard they worked to get everything moved! I would recommend it to anyone! Thanks, LD Moving and Storage, and guys!
My family (me, my wife and 1 child) and I recently made a move from California to Texas, about a 1,500 mile trip. We packed up a 3 bedroom home of stuff to be transported. Initially, I spoke with a shipping and transportation brokerage, Alliance Van Lines. The representative I spoke to was helpful and quoted me a fair price. As per their business model, Alliance then connects a move to a local carrier who can pick up the job if they decide to do so... LD Moving and Storage was assigned the move. Although the fair quote mentioned above changed dramatically (almost doubled - FYI: this post is not about the $) upon pick up, they (LD pick up crew), did their thing, wrapped our things and put them into a van. I found out later that our stuff then sat in some random location waiting for another truck (an 18 wheeler) to pick it up. How long did my stuff sit? I do not know. Where did it sit? I do not know. Was it secure? I do not know. FIRST TAKEAWAY - know where your things are. What I do know is that is when the issues started. There must have been a misunderstanding with regard to delivery time frames - I figured if they collected our things about 1 week prior to my preferred delivery date, we should not be sitting in TX without our stuff for too long - I was happy to get a hotel or alike for 2 or 3 nights. I was told however, that our stuff would not leave for another week. SECOND TAKEAWAY - be very clear upfront on delivery time frames. After multiple very frustrating calls with the Owner of LD Moving and Storage, Ziggy (spelling may be off), I had no choice but to pay an expedited fee to get our things to TX as soon as possible OR, we could wait until some random 18 wheeler came to get our stuff... again, or stuff was sitting somewhere unknown. After about a week of hotel rooms, I gave in and agreed to pay the expedited fee. From that agreement date, it took them 3 days to get to TX. I was assured that our stuff was the only move on that truck - it was not. When they arrived, I stood at the loading end of the truck while they asked me whether or not certain items were mine. At the end of the unloading, there were multiple items still on the truck that were not ours. Writing this, I am still unsure whether we have all our things. Let's switch gears however. LD agree to disassemble your furniture if needed and reassemble at the destination, no baby cribs. As an example, one of the crew members attempted to assemble our bed frame and head board - it's a large unit but fairly easy to do. When I went into the room to inspect, the rails were upside down / wrong side around and all other ways of wrong. Not to mention, each screw was loose. I highlighted this to them, they fixed it but again, screws were not basically falling out. At that point, I told them to leave and I will complete the screws myself. THIRD TAKEAWAY - these guys are not professionals at anything. Check their work. Subsequently, I have followed up with the owner of LD, Ziggy. My intent was to first, get the facts about the move. Specifically, if our things were the only items on the truck. This is important as my company is reimbursing part of my move and they needed to know - to which Ziggy replied, just tell your company that it was all your stuff... FORTH TAKEAWAY - this is one testament (of many) to the LD Team...100% truthful? most definitely not. Second, as a paid in full customer, I wanted to have my concerns heard about the experience. To that end, I was not listened to; I was interrupted and ultimately told to what whatever I want. LD Moving and Storage did not want to hear from me OR hear about my experience, period. They do not care about the level of service provided - the way I see it: there are enough people needing to be moved, Ziggy and his know this, and simply collect the $ before any work is done, completes the job (sub par) and moves onto the next one. FINAL TAKEAWAY - my recommendation is to NOT, under any circumstances, use LD Moving and Storage. Moving is tough enough - the last thing you want to deal with is a less than upright business owner who does not care about the job that he or his fellow employees complete; just as long as they get paid. One last comment - there are multiple things broken and damaged from the move. A claim will be made... Ziggy did not want anything to do with this either.
LD Moving & Storage is extremely unprofessional, disrespectful, and unreliable. I originally chose them for my cross-country move, because the quote seemed fair and I believed that the stress of waiting a few weeks for my furniture would be less than that of having to purchase new furniture. This was not the case, mainly due to the way the company treated me throughout the process. The company’s lack of communication, manipulative behavior, and failure to take responsibility for any issues that arose are the reasons why I had such a terrible experience. First, I spoke to the sales coordinator who gave me a reasonable quote for a one-bedroom move. However, when the movers came to disassemble my furniture, they raised my quote by about $900, claiming that the large size of the couch (+ ottoman), and the large size of the desk warranted the higher price. I agreed to this, only to find that the desk was broken by the time it got to the warehouse, and the company did not think it necessary to inform me until three weeks later. Instead, they loaded the broken desk into the moving van, brought it into the new unit, and refused to assemble it since it was unusable. The ottoman was missing and was never returned. When I called the sales coordinator to ask for a claim form, she took 30 minutes to assure me that I am actually lucky that only two pieces of furniture broke, and that most people have much more damage than I did. If this were the case, then this expectation that I will certainly have damaged furniture should have been set prior to me signing the quote. The sales coordinator also mentioned that I should have known that some of my furniture would not survive the move from the get-go. When the movers came to my apartment to load my furniture for the move, they had difficulty getting the couch out of the apartment (although getting it in was obviously possible), and accidentally scraped the hallway wall, causing the newly painted walls to crack. I emailed the sales coordinator to ensure that this was issue was documented. Although the movers said that they would take responsibility to fix this issue if necessary, the company attacked me over the phone and made me feel like it was unsound to bring up such a “minor” issue. Specifically, the sales coordinator stated that she “doubted” anything serious had happened (even though the email had a picture of the cracked wall) and became defensive about me bringing the matter up, saying that it would be such an easy fix and it’s “not something to make a big deal out of.” Additionally, the sales coordinator told me that once my moving van had been dispatched, I would be notified by the driver when I would receive my delivery. This was an absolute nightmare. I was not notified when the van had been dispatched. When I attempted to be proactive and call the company, the sales coordinator told me that I was being “frustrating” and that I should just wait patiently. Had I just waited, I would not have received any communication until 16 hours prior to my delivery across the country. The building I was moving into needed prior approval for move-ins and although the driver of the van was on a set schedule, he refused to give me a time-frame for my move, leaving me hanging for days on end. It did not help the situation that the van had 4 stops across the country before mine. Finally, the company gave me a 1 week time-frame for when I would receive my furniture. I had to be ready at any time of the day throughout this week, which was exhausting, difficult, and expensive. I spent a ton of money on last minute flights and hotels due to this inappropriate uncertainty. If the driver is on a certain schedule, the driver should be able to give me a valid time-frame for when to expect receipt. Instead, he became defensive, and called me 16 hours prior to the delivery. What’s worse, the driver and his helper refused to re-assemble my furniture (including the pieces that were still intact). This service was part of the contract and quote, and I was astonished and enraged by the movers’ behavior. I was prompted to tell the sales coordinator what had happened, to which she responded, “I doubt that the guys would act that way.” She said this without even knowing who delivered my things, and after she mentioned that the company has nothing to do with missing items, blaming anyone but herself and the broader company. She tried to play dumb by stating she was surprised and happy my delivery happened so fast, knowing that it was expected to come that week, and knowing that this was one of the later deliveries (17 days after loading). The movers assured me that my move would take no more than two weeks, but since my furniture was loaded onto a truck with 4 stops, I was definitely not lucky. I have never felt compelled to inform the greater public about such terrible service before. I know there are many moving companies that have bad reputations and many people have bad experiences. However, every step of the way I encountered frustration and psychological torment by the sales coordinator, who is the only person customers have direct access to. I would advise you to stay away from this company as I assure you the process will not be easy, cost-efficient, or fair. The claims department is not real, and they will not give you any money back.
If I could give -5 stars I absolutely would. Plain and simple this company is a fraudulent scam! DO NOT USE THEIR SERVICES. I have figured out exactly how they operate so if you have already booked them please read closely. Let's start by saying if the price seems to good to be true, IT IS. This is how they lure you: you fill out some moving site for a quote and many companies will contact you. If you are moving across the country or to several states away for a two bedroom you are likely to pay anywhere between 3.5k and 5k PERIOD. That is what all REPUTABLE moving companies will charge you. This company gave me a bogus quote of 1.5k and if you are in a bind it seems quite attractive. I was very excited and took the quote despite the HORRIBLE reviews. When the movers got there they tried to charge me 3.8k!!!!! That over twice the amount I was quoted! They were eye balling my belongings and guessing how many cubic square feet it was jacking up the price TREMENDOUSLY. I literally had to go over every single item and call them on their shit one by one. They tried to say my 8 yo sons bike was 20 cubic feet! So after going through every single item I had and negotiating the size I went down to 2.8k. At that point I was feeling like they got over on me but I was still ok because all the other moving companies wanted 4K+. So I just shook that off. Fast forward to the drop off. They called me the day before they arrived on a Friday, (mind you they are closed on saturdays, listen very closely because this is all apart of the scam) they called Friday and said I would be charged an additional 500$ because semi trucks were not allowed in Chicago. Well I knew that was bs because I've lived in Chicago my entire life and see nothing but semi trucks. Mind you they initially told us that our stuff would be dropped off in 26 footer so where the hell is this semi truck even coming from. Now in the contract it does say if a semi truck can't be accommodated then it's a shuttle fee because they have to unload all of your stuff off the semi and into a 26 footer. However because I was told that it would be delivered in a 26 footer initially why would I need to be concerned about that language. So my husband looks up the Chicago truck routes and lone behold our street is on the truck route. We sent the link to one of the representatives and she too was confused. She put me in touch with her boss Sarah who is also apart of this scam who then tried to say that semi trucks were not allowed at my building. So it went from their not allowed in Chicago, we disproved that, to its not allowed at our building. We talked to the property manager who said if a semi needed to unload they could pull in front of the building. Sara called the property manager (which should have been done on the front end of the move not after they DEMANDED I pay 500 additional dollars) she specifically asked my property manager about if a semi could fit in the loading dock, which it could not, she ran with that and didn't bother to ask where could a semi unload, had she did she'd know it could unload in the front. Now this gets messy so it's important to note THERE WAS NEVER A SEMI TRUCK IN THE FIRST PLACE! I spoke to the driver and our stuff was on 26 footer ALL ALONG. He told me they had been driving this truck FROM THE WAREHOUSE. There was never a transfer of our items so all of this semi crap was bullshit to extort $500 from us. So let me break down how their scam works if you haven't already figured it. 1. They intentionally mislead you about the quote they jack your price up when they get to your house. 2. They are closed on weekends so you can't contact anyone then they make sure they deliver you things on the weekend so if you have any concerns you cannot contact anyone. 3. If you refuse to pay the extortion costs to get your things and wait until Monday to dispute it, they are ALL apart of the scam so they will not side with you, you will still have to pay the extortion costs for your things and then you will be charged an $800 REDELIVERY FEE on top of all of that. 4. The dispatchers will like to defer to the moving company as independent contractors so it will seem as if all of this is out their hands and in the movers hands and they will pretend to go back and forth like they are different companies and THEY ARE NOT. Sara the head hauncho is the head of the operations and she is apart of the entire scam. They are rude and disrespectful once they have your stuff and they will extort you for every dime you in order for you to get your stuff. PLEASE IF YOU ARE MOVING GO WITH A COMPANY WITH GOOD REVIEWS THEY ARE PRICEY BUT WITH THIS COMPANY YOU WILL END UP PAYING THE SAME PRICE AND YOU WILL GIVE YOUR MONEY TO CROOKS. They have a nice young lady that will set everything up and she is the most professional but once they pick up your stuff you will only deal with the lead scam artists and they are nasty criminals
If you are looking for quality moving services, you must reach out to LD Moving and Storage. The company offers high-quality moving services as well as customer service. They are dedicated to ensuring customer satisfaction by ensuring high professionalism and safety during the moving process. One of the nest Movers in North Hollywood, LD Moving and Storage has earned a great reputation by delivering one successful moving result after another.
They are well known for their International moving, long-distance moving, and office moving services. Besides, moving services, the company also offers a wide range of storage solutions. You can trust them for professional packing, loading, moving, and unloading of your precious belongings.
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