Part 2 – KEIRA MOVING CONTINUES TO PROVE THAT THEY HAVE THE WORST CUSTOMER SERVICE MANAGED BY MARGARET , EXECUTIVE DIRECTOR OF CUSOMER CARE. THEY COULD CARE LESS ABOUT WHAT THEY PUT ME AND MY FAMILY THROUGH FOR THE PAST YEAR!!!
1 whole year later the owner Gaby continues to fail miserably as the business owner to get involved with Margaret to get this issue resolved. There was a claim in 2 parts for damage 1) to the home my family sold that they caused and 2) to our furniture. Filing the claim was extremely difficult.
When I finally got to speak with Margaret, Executive Director of Customer Care I expressed to her I was extremely frustrated at the lack of urgency being shown concerning the damage done by the employees. Margaret kept correcting me during the call to the point I muttered out of frustration, “what a piece of work.” Well that was all it took for Margaret to unleash on me the customer. On a recorded line she began to threaten me by saying she has over 30 years of experience and do I know who I am talking to. She continues to threaten me (remember I am the client) with stating that she is the one that prioritizes the work and she can drag this claim out the full 90 days if she wanted. Well she made good on her threat on dragging out the claim. Here we are A WHOLE YEAR LATER.
The law suit started when FOUR MONTHS went by with no updates from either Gaby or Margaret other than paperwork to fill out. Numerous calls and emails were placed literally pleading, begging Gaby and Margaret for updates with none received. In November the new homeowner’s lawyer threatened to sue me if the damages were not addressed in the amount of $6,300.00. I emailed Gaby numerous times once again begging, pleading to PLEASE respond, but they did not. On 11/23 a lawsuit was filed by the new homeowner against me. This caused my family to have to hire a lawyer at a cost of $2,000. On early June, 2019 the law suit was settled by Kiera with the new home owner. Ligation could have been avoided had Margaret or Gaby reached out to the new home owner as I pleaded, but they chose to go to court, unbelievable.
After the law suit Margaret never followed up of the 2nd part of the claim, the damage to my family’s furniture. I emailed Gaby and Margaret on June 13 received NO reply, emailed again on June 23. Gaby replies to call customer service. What an owner Gaby fails to be. I emailed again on June 27 to say he should get customer service to call me, but did not reply to this.
Here is how Margaret continues to torment my family with this claim:
June 28 I did as Gaby instructed and called customer service. Sara who answers takes my name and puts me on hold. She comes back stating Margaret needs to handle, but she is not in. She will have Margaret call me on Monday.
July 12 Margaret never returned my call so I call again. I speak with Sarah again. She confirmed she relayed my message to Margaret back in June and puts me on hold. She comes back stating Margaret again is not in. She will have Margaret call me.
July 19 Margaret never returned my call so I call again. I speak with Sarah again and she puts me on hold. Gets back on the line to tell me Margaret again is unavailable this time in a meeting. She will have Margaret call me.
August 22 Margaret never returned my call so I call again. This time I speak with Christina who places me on hold. Christine gets back on the line to tell me Margaret is out of the office till Monday. She will have Margaret call me.
August 26 Margaret never returned my call so I call again. I speak with Christina again who places me on hold. Christine gets back on the line to tell me Margaret is in, but not picking up. She will have Margaret call me.
August 26 I called Kiera Moving and who picks up, Gaby. He says he knows who I am. I am sure he knows all of what me and my family are going through with his company and never once said did he apologize. He tells me I need to speak with Margaret. I tell him it seems that she is avoiding speaking with me. Gaby said he promises that Margaret will call me no later than close of business the next day. He said if Margaret does not call me to call him back and let him know.
August 28 Margaret never returned my call again so I call Gaby. It goes to voicemail and he never returns my call.
August 29 Margaret or Gaby never returned my call so I call Gaby again. It goes to voicemail and he never returns my call.
August 29 Margaret never returned my call again so I call again. I speak with Brooke who puts me on hold for 10 whole minutes. Brook tells me they are trying to get Margaret and puts me on hold again. I am on hold for another who 16 minutes when Brooke askes me a few bizarre questions which she seemed not to understand. She places me on hold again. On hold for another 5 minutes then the elusive Margaret , the Executive Director of Customer Care gets on the line to speak with me. Now that she avoided me since June hiding behind her staff and kept me on hold for 31 minutes she had her little power trip with keeping me and my family waiting which probably entertained her.
All this time Margaret wasted time with my family, Gaby and her staff for several hundred dollars in damage to my furniture seems pointless to me. Not to mention the money spent on both sides for litigation due to the POOR CUSTOMER SERVICE lead by Margaret, Executive Director of Customer Care. What a joke, no a NIGHTMARE that could have been very easily avoided with good customer service.
See, Margaret is true to her word, “she can drag this claim out the full 90 days if she wanted’ and even longer.
The saga is not yet over; let’s see if my family’s claim is ever setteled. It is very clear based by their actions that Keira Moving could care less about you and your family the customers.