Dumbo Moving and Storage NYC

They did not accommodate our needs with their recommendations. They sent us a truck based on our itemized belongings and our stuff didn’t fit in the truck!! They expected us to pay for another truck to move the remainder and then failed to acknowledge they were at fault. Awful experience! Also their customer Service is HORRIBLE.
Here are some more details:

When we hired Dumbo for the move, no one came to our apartment to see and evaluate our belongings. After the fact, Dumbo said it was my responsibility to have requested this. That is simply unprofessional. Over the phone, I gave a very thorough list of what we had in the apartment including an estimate of 60 boxes plus 8 wardrobe boxes. I also explained we needed to make a stop at a storage unit to pick up additional furniture such as a double bed and boxspring, desk, vanity table, dresser, glider chair and ottoman and a few other small items. Dumbo specifically recommended that for the amount of items I reviewed with them, I get a 26 foot truck with 3 movers to satisfy my moving needs. I trusted that recommendation as I am not an expert in trucks, sizes, or what can or CANNOT fit inside a 26 foot truck.

Our first enormous issue is that the movers could not fit the entirety of our belongings/furniture into the truck simply from our apartment. Not to mention, we only used 3 wardrobe boxes, not 8! This is absolutely unacceptable. I spoke with Brad and another supervisor that day for over 45 minutes on the phone and they both blamed ME that I “should have known” what can fit inside a 26 foot truck. That logic is simply flawed. As I stated, I am not the truck expert. Dumbo should have come to my apartment to actually SEE my belongings. If not, then in the alternative, it is Dumbo’s responsibility (not mine) to make a better judgment call based on my itemized list over the phone. As a last resort, they should have sent another truck and movers to fill our contractual expectation. Instead they tried to charge me over $600 to send another truck, which I found highly offensive. Even now, they are still saying it is my fault. This immense lack of judgment, professionalism and business acumen caused us to incur extra time and cost to go back to our apartment the following day after our lease had expired to move the additional items, not to mention extreme frustration.

Furthermore, not only that, but in our contract, we paid an extra $155 for the truck to make a stop at our storage unit to pick up the items listed above. Clearly since the truck didn’t even fit the items from our own apartment, they never even went to the storage unit at all. We now must spend additional time and money to rent our own truck, take hours of our time AGAIN, and additional man-power to move those items on another day. Again, the way this was handled by Dumbo was completely unprofessional and unacceptable. I am still waiting for a refund of $155 for the stop that was never made, not to mention ANY acknowledgement of apology, wrongdoing or way to mitigate this situation.

This was the worst experience ever. We will never use them again !!!