37 Reviews for Colonial Van Lines Inc

HAMANGUM76

NOT RECOMMENDED AT ALL!

1/ 5

If I could leave at NO STARS I would! Horrible experience. They are the experts and quoted my inventory at a certain weight. However, it came out to be 10,000 pounds heavier than they estimated. Does that sounds like a professional at work to you? Then, they wash their hands of it and leave it to the moving company (they use third party which they also do not make clear) to resolve and collect from you. All I heard from every person I spoke with there was how much experience they had- my experience would prove that they need to get a new career. They play a bait and switch game to get you to book then you owe $4500 more on the back end!

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HAMANGUM76

NOT RECOMMENDED AT ALL!

1/ 5

If I could leave at NO STARS I would! Horrible experience. They are the experts and quoted my inventory at a certain weight. However, it came out to be 10,000 pounds heavier than they estimated. Does that sounds like a professional at work to you? Then, they wash their hands of it and leave it to the moving company (they use third party which they also do not make clear) to resolve and collect from you. All I heard from every person I spoke with there was how much experience they had- my experience would prove that they need to get a new career. They play a bait and switch game to get you to book then you owe $4500 more on the back end!

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klawittermark1

Turned out great!!

4/ 5

“I was concerned with both the cost and when they would arrive. The update I received about both items was less than satisfactory. But in the end they arrived in time and the were under their estimate. Everything was disassembled and assembled expertly and there was nothing missing and very little damage. I was surprised given the amount of small fragile items and artwork I have. Everything was expertly wrapped with care.”

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johannesws29

Excellent move

5/ 5

I was really very pleased with the whole moving experience using Colonial. To start off, I had gotten three bids for a cross-country move, and Colonial’s offer was by far the lowest. One thing I liked throughout the process was that they were in constant touch with me, double-checking every detail of the move. The move itself went smoothly and without a glitch–movers took good care of my belongings, including a piano. I’ll certainly recommend Colonial to my friends. Now, back to unpacking boxes…………..Johannes ps: concerning the estimate concerns brought up in some reviews: I had a very positive experience–I actually ended up paying less than originally estimated because the actual weight was lower. This process was made clear to me at every step.

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skiphome247

Job well done!

5/ 5

We were desperate for movers during the Corona lock down and were thrilled to find Colonial. They were friendly, courteous, worked quickly and handled my Mother’s heirloom furniture and belongings with care. I’m grateful we found them!

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bkkim7987

Stay Away from Colonial Van Lines – Updated

5/ 5

Would not use this company ever again. They’ll quote you one low price to get you to sign the contract. Then they’ll charge you an arm and a leg once the move is complete, saying the ‘actual’ weight of the shipment exceeded the ‘estimated’ weight of the shipment. Then you’re forced to pay otherwise they won’t unload your stuff. You call to complain and they’ll just give you the runaround repeating over and over again that there’s nothing they can do since the ‘actual’ weight was more than the ‘estimated’ weight. You’re charged thousands of dollars more than your quote and you’re SOL. Reporting them to BBB as well. Be warned.

*Update*
Resolution Manager Donna reached out to me, to help me come to a resolution with Colonial Van Lines. She fought and advocated for me, when the Escalation Supervisor did not. I have full confidence in Colonial’s checks and balances system, and knowing I have Donna in my corner, would use, and refer, Colonial for any move in the future. Thank you Donna for all your hard work, and for your quick and thorough response. And thank you Colonial, for allowing Donna to work on behalf of the customer. It really shows you do care about the customer.

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ask4me83

Despite some concern, all went well

5/ 5

I had 26 years of accumulated stuff to move, so I was concerned that it would end up costing a fortune. I did all of my packing except for some fine artwork. The sub-contractor, Walsh Moving & Storage, was one I was told I would enjoy working with. And it turned out to be true. Not only did the movers take extreme caution with the antique pieces and fine art, they were cheerful and worked hard. At the unloading, another driver/crew was on hand, on time, and worked very fast. In the end, it didn’t cost a fortune– just a small one that I was prepared to accept. I suppose your experience will be affected by the sub-contractor used. In this case I was paired with a winner.

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dagee5867

"Blood Sucker" Revamped

5/ 5

I wanted to do a quick update to my original review which was titled “Blood Sucker”, but I am unable to access it. I am changing my rating to 5 Stars. This is due entirely to Donna, she works in Resolution Department and she has worked to resolve my issues with CVL. Not that I am completely happy, it would have taken a miracle for that to happen. I am however, closer to that point then when this adventure started. Thank you Donna for your efforts to find a middle ground, employees like you help to make CVL a better company. Thanks Again!

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ssspeddy195535

It was an excellent experience

5/ 5

From the move from long island to Florida everything was great, from beginning to end, thank you to everyone who participated in my move.

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johnbiasi79

Bait & Switch

1/ 5

First, understand that the “binding” estimate CVL gives you over the phone/email is actually a non-binding estimate. CVL then hires a contractor to do the actual move. The movers arrive and the first thing they’ll say looking around is “Boy, you have a lot of stuff.” That’s part of the show, part of the setup. Getting you to think you have a lot to move. Funny in my case because I’m known among friends and family as being a minimalist. The movers have no copy of the “binding” estimate CVL sent. They start writing – excuse me – start scribbling their own inventory list. They write indiscernible items like “bed piece” and repeat it 10 times. My CVL “binding” estimate had a sleeper sofa and a love seat estimated at a total of 665 pounds. Here’s the thing: I only own a sleeper sofa. No love seat. This part is important. CVL tells you on phone during estimate that if movers show up and find “additional household items” like heavy or numerous things you did not disclose during estimate, they can rewrite your “binding” estimate. I thought nothing of this because during the over the phone estimate, I physically walked through each room in my house and named every item. The lovely customer rep told me she would “over estimate” weight of items so I wouldn’t be surprised by hidden costs. Well, movers show up. They are 26 hours early, which you would think is good, but they complain that everything is scattered and not organized. Yeah, you gave me 7 hours notice that you would arrive 26 hours earlier than what I was told on the phone. Back to connecting the “additional household items,” the “binding” estimate, and the sleeper sofa. The mover writes up a form listing some items, but it’s not an inventory list. He slips this form sandwiched between seven other forms. Sign here, initial there. Repeat 20 times. No description of what I’m signing. Then he gets to the form with the short list of items. He quickly explains X cents per pound and that he “over estimated weight” so I would “save money.” I’m confused. “Sign here, date here.” Wait, this “estimated” weight is 30% more than what I was quoted? “You had additional items not in estimate or were heavier than expected.” “Large couch, 2 end tables,” and some random number of boxes. The sleeper sofa and love seat in the over-the-phone estimate were 665 pounds. I have no love seat. Do not own a love seat. The mover says there was an “additional household item” of a “large couch” at “150 more pounds.” How is this possible???? First, it’s a sleeper sofa like the estimate says. Estimate is 420 pounds. I have no love seat, which was estimated at 245 pounds. The mover says I have a large couch not in estimate. The large couch is a sleeper sofa. I have no love seat. I have no “large sofa.” Because of this phantom “large sofa” the mover can void my over-the-phone “binding” estimate and write a new “binding” estimate. Included in this phantom “additional household items” that voids my estimate is 2 end tables at 80 pounds total. The over-the-phone “binding” estimate emailed to me lists 4 “coffee/end tables” at 140 pounds total. I only own 2 end tables, which are both nesting set of 2. That’s 4 end tables, which is in my estimate!!!! You can pick up 2 of the 4 end tables with one hand and lift it over your head without a problem!! The largest end table is about 24 inches high, 8 inches wide, and 16 inches deep. Small. Light. But according to the movers the end tables weigh 80 flipping pounds!?!?!?!? They are 10 pounds each at the absolute most. So this form slipped between a bunch of other forms is a new “binding” estimate at 30% more than original “binding” estimate. It’s almost 11 pm at night. The movers day they need to get to their hotel. They need me to sign forms before they can load the truck the next morning. They won’t let me keep forms overnight and sign in the morning. The next day, they load the truck and take off. They don’t ask if I want to be present for the weighing. They never even told me what tare weight was on arrival. Tare weight was done less than 30 minutes from my house. The “after loading” weight was done an hour and a half from my house. Why? They were going back the same direction they came. I can tell by where they weighed. Sure enough, the weight is just 500 pounds under the revised “binding” estimate (the one that will save me money) but nearly 1200 pounds more than the original “binding” estimate. Increases my final moving costs by 33% over estimate! Bait and switch. Complete scam. Thorough and communicative on phone. In person? Scribbles, mumbles, and no explanations. Florida-based scam of a company. Florida: a sunny place for shady people.

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christine.peck146

Terrible customer service and moving

1/ 5

I have had so many issues with Colonial Van Lines. They hired two movers and only one stayed to move my boxes and furniture. He was at my new home until 9:00 P.M. Many things were broken and not shipped even though someone from another state received 3 boxes that belonged to me. They also took pictures of 3 items that were mine that they did not ship. When I called Colonial all they said was “just file a claim”. You get 60 cents per pound. That is absolutely crazy and unacceptable. I’m real close to contacting my attorney.

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ehonda200230

Convenient move on short notice

5/ 5

I scheduled a move on short notice on a tough part of the year (Christmas/New Years) and Colonial was the only company able to help. The quote came very close to the actual amount, and the move process went off with minimal disruption (the only unplanned thing was a delay of 2 days to receive the items). All of my items came back undamaged and Colonial was extremely responsive and communicative throughout. Thanks!

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rishitsinha.crm45

Awesome Experience… Colonial

5/ 5

“AWESOME good experience. The moving crew was very nice and they were courteous and polite but also friendly. The move itself was extremely fast. I moved from Nashville TN to Santa Clara CA and the move was so smooth. The customer service and the Account manager were tremendously superbbbbbbb in their co-ordination and responses. Thank You Colonial.”

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sharonhyatt32635

Great communication

4/ 5

My very sudden move of 1900 miles was made easier by the good communication Colonial Van Lines kept with me from pickup up to delivery.

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b123ua64

Great moving company

5/ 5

Colonial Van Lines company was one of the many choices we had for the move from California to Massachusetts. The people at the Colonial did all needed to get our business . The estimate was based on the knowledge for the items and after all appeared to be correct on the final bill. Terrence was the first contact the estimation and Brianna was the manager of the move as soon as we agreed on the price and dates. Both were so caring and professional and made our move as stressless as possible. Terrence explained what we need to do and what packing crew will do. He was as transparent as possible for the costs and timing. Ad appeared, we had no hidden surprises. It simplified our preparations and save us money on packing and saved time during pick up. Brianna followed up with all the details on every step of the move. It was nice to know what is going on. Even if she did not know the answer to the question right away , she promptly figure out the needed information and followed up without delay. Special thanks deserve crews who packed our staff in California and unpacked in Massachusetts. Both crews were very professional and caring. Arrived on time as promised and did everything possible to do the move safe. Also, both crew were courteous and it was a pleasure to work with them. Overall, we are very happy with the choice of Colonial Van Lines as our moving company. They have reasonable transparent pricing and there was no surprises with the final bill at the delivery. The crews Colonial works with are nice and professional and pleasant to work with. Thank you to all involved in our move.

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Mz.ari.smith36

Pretty good

4/ 5

Yes, CVL is a broker meaning they outsource your move to local moving companies but take care of the logistics and update you frequently along the way. Shout out to Tracey based in Chicago because as my mover coordinator, she answered my questions and the phone several times over the course of 2 weeks. The move itself was pretty good. None of my things were damaged in transit and nothing was missing except for a cutting board. (Not sure how it was lost since it was packed with the rest of the kitchen stuff but whatever). One thing that irked me was when packing my stuff, the local movers asked for a tip after they finished. They not only asked me but also asked my husband as well. That was aggressive. Tips are not to be asked for but some movers beg to differ. I felt pressured into it so I gave them $20. *shrugs* The NYC crew that delivered our stuff was great. They had good attitudes, worked hard, and moved things to the exact locations I requested with, ‘Yes ma’ams’. Overall it was a good experience.

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thelilaclady6593

A move that was first-class from start to finish

5/ 5

The whole team from Colonial Van Lines could not have been more helpful from the time I first called to get a quote. Denise kept me posted every step of the way. My driving team was terrific! Everything was boxed with great care and all of the breakables arrived in perfect condition. The men were pleasant, personable, quick, dedicated to their work and very professional. Even though my load was a relatively small one, I was never treated like “small potatoes”. Colonial always made me feel like I was an important client. Thanks, Colonial, for making this move an easy one.

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bbset4u82

SCAM DO NOT USE

1/ 5

The worst company I’ve ever dealt with in my entire life. SCAM, lying, unprofessional!!!!!! Entirely went with the company for their low price… boy was that strike one of many. I told them over a month and a half before my move that I HAD to have my items delivered before December 18. They assured me they can’t do it. They moved my loading date 4 days! But still assured me they would deliver in time… showed up later than promised to load, then charged me an obscene “packing charge” I was not prepared for. When asking the movers to explain, the packers called Beast Moving company and I was screamed at over the phone for asking the question, and even the owner of Beast screamed at his worker and called him incompetent. I was shocked!!! All over a question, The owner told me if I wasn’t going to pay it, then to tell his movers to unload my items…. I should have, honestly. Here I am, December 20, with none of my items. My Account Manager Tiara Morgan is super unprofessional and would talk over me in my frustration and say she would look into or investigate, but we all know she didn’t do anything. I was promised and guaranteed delivery on or before December 18. Didn’t happen. I was told deliver today, December 20, hours 9-12 then was told the truck was in the shop, and delivery would be 4-7…. no show… Another promise not met. I am sick to my stomach. How can a company work like this? Unbelievable. Will advise once items arrive- I am expecting the worst. Terrible experience. DO NOT GO WITH COLONIAL VAN LINES!!!!!!!

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connieclausen301

Good experience

5/ 5

The truck came right on time. The movers were very courteous, respectful and efficient. They delivered and set up everything perfectly. My only complaint was we received too many phone calls checking on how things were going and to discuss the weight being over the estimate.

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Wendy Ellison

Sales Won’t Stop Calling

1/ 5

I put in a request for a quote but decided to go with another moving company. They keep calling 2-3x a week asking for my business. I told them I chose another company and to stop contacting me, but they continue to call and send emails. It’s the same woman, Hannah, who continues to call and will not take no for an answer. Please, do not even engage with this company because they will continue calling you long after you’ve chosen another company and have asked to be left alone.

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John Folsom

Successful move

4/ 5

Although my wife and I have moved several times, because of the distance we decided to hire movers this time. Although there were a few concerns prior to and after the move, the actual moving experience was a good one. The movers who came to our house and loaded and unloaded They were very professional and courteous. We really enjoyed working with them. Although we had a number of highly fragile items we only had one minor issue.
My wife and I agreed that we wouldn’t have wanted to do this on our own and were glad we had gotten Colonial.

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Michael Wehr

Good experience

5/ 5

we had some initial issues but customer service was great and fixed everything. In oor new home and all settled

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Shawn Holman

STAY AWAY!!!!

1/ 5

Company gets your household goods and money, then doesn’t care. Will flat out lie about deliver dates. Would not give me the inventory list I signed when items picked up, and did not have an inventory list at delivery making it difficult to determine what was missing. Items damaged in shipment, driver just shrugged his shoulders and left. Company is garbage.

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Mary Shaver

Absolute crooks!

1/ 5

This company is rubbish!! I was quoted $4000 for a 1 bedroom condo plus garage. When they came to move me, they upped it to $11000!!!! More than double the original quote! Then, once I could get into my new storage unit and look thru my belongings, I see that my queen bed mattress and box spring is missing! Missing!! I also had other things that don’t belong to me.
I can understand the original quote being a bit off, but $7000 off?!?!
I recommend steering clear of this company. If I could give negative stars I would. -5stars

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tmanwarren

Mike – we are in the same boat (same truck?). We are being told that their truck has “broken down.” We keep being fed false information, with empty promises on delivery. We don’t know if we are ever going to see our belongings again, and if we do – what condition they are going to be in. I have gone the route of filing complaints since Colonial keeps lying to us. I’m seriously considering legal action against them if we don’t receive our belongings soon or at least told where they are located. (We were also told we would owe thousands above what our original estimate was – and we don’t even have our stuff yet…)

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tmanwarren

Awful

1/ 5

Truck broken down over 2 weeks ago. We still don’t know when we are getting our things. We were called from their finance department that we would owe an additional $4,000. Worst experience ever…

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Mike

1/ 5

Colonial Van Lines has not taken any initiative to inform us that the truck transporting our goods was broken down 1500 miles from our destination, nor has taken any proactive steps to remedy the situation. The best consolation I have received is an undetermined delivery date, “once they are able to get the truck back on the road.” If we hadn’t have called on the last day of their 14 day delivery window, we still would have had no update to what the status of our shipment is. The customer service reps provided numerous inaccurate estimates and updates to the status of the truck and estimated delivery. Our belongings are essentially being held hostage indefinitely.

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David Dooling

Smooth Move

5/ 5

I decided to go with Colonial due to their good reviews and the only guys I talked to that went by the department of transportation unit of measurement which would be weight. I have used United in the past and they went by weight but everyone I talked to went by space. They were very informative in what to expect and they exceeded my expectations. Everything went well and I would definitely use them again.

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Isabel

We deeply regret choosing Colonial Van Lines

1/ 5

I rarely write reviews. But it would be a disservice to other prospective Colonial Van Lines customers not to share a review in as many forums as possible. I’m a senior professional. One dedicated to helping companies shape their brands, their offering and ultimately succeed in fulfilling their mission and vision, grounded in what’s ultimately most important: quality products and service that delivers on what they promise, grounded in exceptional customer service. Our initial experience with Colonial Van Lines, when exploring our shipping options, receiving a cost estimate and executing the contract seemed to have gone smoothly. From the moment the truck and drivers arrived it went down-hill. From careless handling of our boxes and treasured furniture pieces to suspicious weighing of the trucks, missing weight tickets, additional $574 in charges that could not be confirmed as accurate, holding our shipment hostage until we paid the additional charges. Upon delivery, smashed boxes, broken designer dresser, ruined, scratched and cracked designer chair, entire stereo system no longer working, broken glass… the list goes on. We couldn’t have been any more careful in packing our items. Everything was bubble wrapped, reinforced with foam and all delicate pieces additionally wrapped in padding. The boxes looked like they were driven cross-country under the truck not inside. It was clear that the handling of the boxes was done with absolutely no regard for people’s property. It’s sad to trust a company and other people with your property only to witness that they really don’t care at all. Once you hand over your deposit, they really don’t care. Lastly, I’ve been dealing with a manager by the name of Monica Cruz who has been diligent about reading me and writing me scripted talking points in response to our concerns. But it’s evident she also doesn’t care. It’s now been two weeks since our boxes and furniture were delivered and the weight ticket is still “being located.” Two weeks for a driver to email or text a weight ticket. It’s absurd and unacceptable across the board. We trusted Colonial Van Lines with our property and we deeply regret it. I advise that you look at other options if you would like your property in the hands of drivers that care.

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Amy Chan

Worst moving company!

1/ 5

Colonial Van Lines uses 3rd party movers who are not professional movers. They cheated on their estimates.
Account Number:641793-CV-R1 5404
My husband and I have moved across the US at least 5 times the last 15 years, each time we used either Ally or Mayflower. We moved from Upstate NY to Philadelphia and decided to save cost and went with Colonial Van Lines this time and ultimately regretted the decision. Below are the details:
1. They do estimates and not quotes like other companies, which means they could charge more (usually not less) after the move. They do not perform in person home evaluation. Everything was done through a phone call. Because of that, we were uncomfortable how accurate that might be, therefore we had another company Corrigan to come evaluate. They quoted us to be within 6000 lbs range. Their quote is final and that’s the price you pay. We sent Corrigan’s quote to Colonial and asked them to beat the price. They assured us that our items should be less than 5000 lbs and could save us $2000.

2. When the movers came to pick up they mentioned that it has to be within 75 ft of the apt and the truck, and will be charged a fee if more than that distance, this was never disclosed to us.

3. During the delivery the driver panicked and kept calling my husband about parking in Philadelphia and caused a lot of stress when he later told us that we should have gotten a permit. This was ridiculous to us and this is usually taken care by by the movers. We did not have any issues with Mayflower when we moved to Chicago city area.

4. The driver later told us that they have to charge us extra because we have more than 21 flights of steps to the apt by counting the basement to the top, not from the truck to the apt, which was different from pick up. He had no idea how much to charge us since it was a Sunday. He said the office told him to charge us the maximum of $150 and will call us back to sort out the detail and refund us money. Long story short, they never called us and charged us in full of $150.

5. The contracted movers are Beast Coast Moving, who do not hire professionally trained movers. They flipped a lot of our boxes upside down, which was frustrating. They severely bent one of our desk metal legs, which I decided to document by taking photos. The driver bent the leg back and took another picture. I told him I’m going to submit a claim, but he told me that the claim dept will never believe me as he bent it back and took a better picture!!! My husband and I were speechless at that point and what just came out of his mouth.

6. They also charged us an additional $1300 as they claimed it was over 5000 lbs, which was not what they assured us the first place.

7. We found out that the overweight was because they combined our boxes with other client’s as we were unpacking we found boxes of stuff that belong to other clients and not ours, which lead us to believe they combined other client’s boxes with ours and became overweight. We were extremely baffled by their unprofessionalism. In the process, we also found out we were missing one of our boxes.

8. Additionally, the delivery guy charged us 4 additional boxes and packing materials for $80 which do not exist. We were so furious at this point.

8. Altogether we overpaid by $1089.06 (none existent packing material and overweight charges).

9. When my husband tried to call and dispute with [email protected], she would tell us she needs to investigate, but never call back. We left additional messages and she never returns them.

10. They were suppose to put our beds together since they were the ones who took it apart. When I moved the bed to re-position it, 2 metals fell off the bottom frame because they never tighten the screws. We were horrified by how bad they did their jobs.

Long story short, we will never go with Colonial van lines ever again. This is most stressful time working with them. Ultimately they did not beat other company’s quote, and left us dissatisfied, angered, and frustrated.

We also left a review on the Better Business Bureau to help us investigate. A guy name Leon gave us his number to call back. We called everyday the last 2 weeks and left multiple messages and nobody ever calls back.

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John

Run away! Run away!

1/ 5

We’re missing entire boxes of our goods. What arrived was broken. The crew left trash strewn all over our property. This is a third party, middle man moving company. Once they have your money–you are NOTHING to them. The communication is awful. How do they stay in business? They pay off their customers. Run away! Run away!

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Dennis DiLosa

Still have not received my belongings

1/ 5

Booked a move with Colonial in May. First…they are not a moving company. They subcontract to 3rd party moving companies. In this case Boost Express.

My items were picked up in New Orleans, LA 5/17/2019. I was given a delivery window of 5/23-6/1. As of today, 6/18, my belongings still have not been delivered.

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Norman Powers

Bad services received !!!

2/ 5

Worst company ever, why you ask? We had many issues with delivery of our furniture and moving boxes. First, the driver called to let us know he would not be able to drive the semi down our street and that we would need to pay extra for a shuttle. We explained that another company had no problems but driver still refused. During the move, Waster kept calling to make sure we paid the extra cost. There were issues with the driver paying the men hired to move our items furniture and also re-assembling. We ended up paying out of pocket for someone to stay to re-assemble our furniture and are still trying to recoup the cost from Westar. Furniture was damaged and worse, someone broke into one of the moving boxes and my wife’s gold jewelry and watches was stolen. I would not recommend this company.

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Jerrod Pearce

Worst experience ever !!! Colonial Van Lines

1/ 5

Hands down, the worst contracting experience of my life, of any type. We scheduled our move over a month in advance with Colonial Van Lines- the day before our scheduled pickup, everything is packed and ready to go. Then I get a call, less than 24 hours before our pickup, that says the truck that was scheduled got overloaded by another customer, and wouldn’t have room for our stuff; as such, they wouldn’t be able to get our stuff on the agreed date.

That in and of itself was horrible, but the experience that followed was even worse. I could not get anyone on the phone to provide an update, and no one would respond to my emails. All I wanted was an update of any sort, and to just be given an idea of what the solution was. Finally they admitted they had no idea, and it could conceivably be another week before they’d have a truck.

These moves aren’t like rescheduling a dentist appointment. My lease was up, and I had to be out. New tenants were moving in. I had to be in my new city to start my new job. And Colonial had absolutely no solution, no response, no service, and no idea of when they’d have anything.

Thankfully, another storage/moving company was able to get me a unit delivered the same day, so I had to scramble deep into the night to improvise and get the unit loaded by myself so I could be out. The only positive thing I’ll say about Colonial is they were very eager to let me cancel my order.

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Rebecca

Really Amazing to Work with!

5/ 5

I planned to move from Pennsylvania to Dallas TX because my company’s production space needed to be enlarged. I actually have massive production equipment that has been given me concern in terms of relocation. When I was referred to Colonial Van Lines, I never believed they could help me move to the new site. To my greatest surprise, their team of experts helped me moved all my equipment and they helped me in setting them up without any extra charges. They are amazing to work with.

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Seadals

I had a good experience with them

5/ 5

I would always recommend Colonial Van Lines. When I spoke with a customer care rep, she asked me for my intended delivery time. Because I had an on-going project that I have to complete in 20days, I asked for a maximum of 3days to fully relocate. They agreed to meet up with my stipulated time but to my amazement, they finished before time, in 2days and the job was perfect without any fault. Am really impressed

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Sung K.

Will not recommend on Colonial Van Lines at all

1/ 5

Please consider carefully to choose your movers! It could make you headache!

I don’t know how I would express my disappointment about Colonial Van Lines’ moving service.

I have moved from Buena Park CA to Dallas/Richardson TX recently, and my stuff were picked up on 6/14. When the pickup trucker came for pickup, they asked me additional cost for Satellite truck because it’s not allowed 53′ full truck in the area. But it was reasonable and I accepted the request.

I initially contacted the customer care rep at Colonial Val Lines, around on the end of June (6/29 or 6/30) to arrange for the delivery, and the rep said you would need 15 days delivery window. Since I had to leave for a business travel at that time, I explained my situation and asked if it’s possible to shorten the window to make deliver between 7/14-7/15, and she said she would try but it’s not guaranteed for that short window. Anyways, I arranged the delivery window starting from 7/14.

I got called from their trucker or mover’s dispatch around 7/11, and he asked me the delivery window again. I told it should be 7/14-7/15 because of my business travel, and he said that’s too short to arrange because their minimum delivery window should be 6 days. I told him it’s ok to keep the current delivery window as 7/14-7/19 because I could ask one of my colleague to receive the delivery for me.

I got noticed the delivery wouldn’t be made during my request window around 7/12 once I called to their customer care. My packages were not even departed from CA at that time, and they were planned to departing CA during the weekend (7/14~).

I was in Pennsylvania at the time and came back to Dallas TX during the weekend just for my initial delivery plan, and had to go back to Pennsylvania again on 7/16, and tried to make another delivery appointment for the following weekend (7/21-7/22). It was ok by then because I already took the risk of miss delivery with my initial delivery request. But, when I checked back with their customer service on 7/16 and heard my packages were still not departed CA, my disappointment begun. She said she would update me once it’s planned to move my packages, and there’s no any update until I called back to them on 7/19 or 7/20. She said although my packages were still in CA, they would be departed at least during the weekend (7/21-7/22) because the last day of my 15 days window will be 7/28.

I again came back from my business travel on 7/20 to prepare to receive my packages on the following week days or weekend. I never doubt it because the last day of delivery window will be anyway 7/28.

When I checked with them on 7/25 (it was pretty hard to reach out to them), my packages were still in AZ and their mover was trying to deliver another customer’s stuff and there’s no even plan to depart AZ at that time until they completed another customer’s delivery. She also said they would compensate for the dates over the deliver window, but I don’t know how they could compensate for the mess that they caused on my packages.

I had spent frequent flight cost to return back from my business travel, and I was having to staying at hotel even though my apt lease has been started from 7/14 just because they had not yet to bring my stuffs here to Dallas.

Finally, my packages were delivered on 8/11, after 44 days from my initial delivery request, with some damages or missing stuff (End table, Fan, Lamp, Box springs were damaged, and Dining table’s legs were missing).

They have deducted $30/day compensation for the delay for 13 days when I had to spend more than $2,000 additional money for the delay. The worst things are the sales person as well as the customer care agent could not be even reached out from the end of July until my packages were delivered.

I’m now processing for the damage claim, and I do not even know how long this will be taken or if it will be processed.

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