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ZERO Ohhh BEWARE!!! - A big fat ZERO rating; such a scam. Our move from CA to TN in August 2021 was intensely disgusting on every level. The supposed "owner" named Ben (Dover) was horrific as was our entire 3 month, $5,000- hostage-style-held additional fees, and ultimately 75% of the load was a missing/damaged/lost/don't care experience. I am a very strong woman, and we are good people; and they broke me down- literally almost lost 50 yrs of our "livlihood" from these less than stellar criminals. We were SO incredibly bitter & tired in the end that I didn't even follow through with claims/complaints/attorneys once we caught our breaths. Hey Ben, bet you are still living your best life out there, eh? You are super lucky I didn't live closer to your office. Still shaking our heads and sharing with others, you idiot. To all- Happy now, but don't have this happen to you!
Out of 20+ moves, this company was the worst by far. They damaged or destroyed over a 1/3rd of my possessions. 90% of the boxes were crushed. I know how to pack boxes for a move and I used the same techniques I've developed from the last several moves. They managed to break a 1-1/2" thick solid wood plank on a bookcase. They broke the wheels off and bent the legs of a Weber grill. They threw bed casters owned by someone else into the broken box of my gold foil-covered theater light and damaged it. Many irreplaceable items were destroyed. They assured me adequate insurance would be available via a form the movers would bring with them. The movers that arrived said it was too late to buy that level of insurance. Their support people were as unhelpful as they were unfriendly. I was in a hurry with this move and didn't research this company adequately. I'll regret it for the rest of my life.
I echo the poor service by this company. Long story short its been over two months, not all my things have been delivered - first time they said that it was because the truck was full - why they didn't sent a bigger truck is beyond me.. then the second time they came to deliver the "pending items", but still they have several pieces missing and they cant give me a clear answer if they in fact have my things. Cardinal Van lines completely pushes the problem away to the carrier. Understanding that they are a third party broker, they do not assume any risk and do not help at all solve the situation. I have to submit a claim and not even then they are responsible - they say I need to submit a claim for the transportation company and not them. Also they had extensive damage at the pickup origin and are asking me to call my insurance - NO, this should come from their pocket. My recommendation is that never use a broker, deal directly with the transportation company and read all the fine prints and ask questions. they also charged me more because my things were more than the estimate, even though i am not an expert on estimating. Even the driver who deliver admitted that they took my things, unload them and took out the protection - several of my things damaged upon delivery - they dont answer the phone or reply to emails - total disrespect and poor customer service. Stay away.. I learned my lesson.
HUGE SCAM!! I paid a deposit for a move from San Diego to Boston and received a 2-day window for the pick up. The night before the second day of the window, I received a call from the movers saying that they needed to delay for a day. This was already a huge issue, as my flight to Boston was on that day. Then, they called each of the next 4 consecutive days, telling me that they could not pick me up until the next day. Finally, I was put on a schedule 4 days after my scheduled move window. That morning, I was called and told that there was a mechanical failure, and they'd come the next day. The next day, they never called or showed up. I was able to contact the driver, and he told me that I was never put on their schedule. For the next 3 days, they called again to tell me that they needed to delay for another day. Finally, I was put on the schedule AGAIN, and the truck never showed up AGAIN, despite my calling the movers and Cardinal multiple times throughout the day and receiving assurance that the truck would come. Cardinal then assured me that they could get a truck to me early the next week, and they never even called me back. I asked multiple times for a refund on my deposit so I could hire movers that would actually show up, and Cardinal refused because their movers were still "willing to do the job." Yet, they continuously never showed up or contacted me. 1 month later, Cardinal is still telling me that I can't get a refund because the movers are willing to do the job. But my lease expired 3 days after my SCHEDULED pickup window, so obviously I had to hire new movers. Do NOT book with them if you actually want your stuff to be moved. They did absolutely nothing except cost me time and money.
If you want all of your personal belongings poorly handles, broken, or destroyed, feel free to use this company. My husband booked this company because we ended up needing to move faster than the military could get us packed and out as my husband was separating and starting a new job. He booked this company due to their high ratings and insistence that they could give us the same quality as a full military move. The headache started from day one - they were scheduled to arrive on a Monday for a full-service move, delayed until Tuesday. The crew shows up on Tuesday completely unaware that it was a full-service move. I wasn't able to supervise the packing, and they clearly put minimal effort into it. Not a single box was labeled, not even generally. Some of our things were packed in garbage bags. Literal garbage bags. They punched two holes in the wall of our house while moving furniture out. They finished packing and loading, then expected us to pay literally thousands more because our deposit apparently wasn't enough. Dramatically (I would say criminally) underquoted us. When we attempted to call and figure out why this happened, the only answer was they couldn't do anything until the subcontractor submitted paperwork. Apparently, we live in the dark ages and there aren't a bunch of different ways to contact other people, especially when it comes to a legitimate concern. Finally, our items are delivered, and they refuse to unload until they get the final payment - fine. But then they open the trunk and I'm not kidding when I say that literally every box is damaged. Plastic totes are smashed in (they were brand new and purchases specifically for the move). We moved two longboard surfboards - both were damaged. One was in mint condition and now sports a 4 foot scratch in the epoxy and two clear dents. The movers literally broke a desk in front of us due to nothing other than complete carelessness.
I got to say that all of these reviews were written by employees of this criminal outfit. They are seriously crroks. Look at the rest of the BBB Reviews and ratings. They took my money and ran oh so they thought they did. I am so much smarter than they are. I have recordings of them talking about drugs on the phone . How unprofessional these people Brad and others. They promise everything and come through with noting!!! Buyer Beware STAY AWAY!!!
Cardinal Van lines Offers High Quality Long Distance Residential and Commercial Moving Services Across the United States. Moving more than 25,000 families a year, Cardinal Van Lines takes into consideration every single particularity of your move, because we know that everyone has different needs and budgets.
For both residential or commercial moves, it’s always better to choose a moving company that can provide you with a white-glove service from departure to arrival. This is one of the reasons why, with a presence all over the country, Cardinal Van Lines is one of the most trusted moving groups.
Have a company to move? No problem. No matter how big your company is, Cardinal Van Lines provides moving services for any kind of industry. With thorough experience, Cardinal Van Lines has become a trusted partner for numerous organizations, moving their businesses.
Contact Cardinal Van Lines today to learn more about our moving services and rates.
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