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They company was great at first but once I begin the process it became increasingly difficult. It took many days to get my belongings to my location. I left my old home 3 days after the pick up, drive for 4 days to my new location and waited about a week for the delivery to arrive. Apparently the weekends don't count. So don't expect to see your property in the 7 day time frame quoted. Once it arrived they tried to charge for additional feet. I refused since I had pictures and spoke to my loaders who were willing to sign affidavits of how much space was used. The staff is very very unprofessional. And at every step wanted to add additional fees and charges. We were told to accept the delivery the very next day of notification it had arrived and then told we had 24 hours to unload. If not we would be charged for the extra time. We were able to unload in the 24 hrs but then told they couldn't pick up at the time we were given verbally and another additional charge if they came early. It was chaotic, disorganized and inconsistent. I have two more moves this year and next and will NOT USE THIS COMPANY. I encourage all folks to read these reviews and choose a better option. Just the disrespect their employees have for the customer is enough to find a reputable company. I have spoken to a number of full service companies for my November move and feel for all the issues with Budget Van Lines I will go with Mayflower.
They padded and wrapped all my furniture as promised. They are highly reliable and credible. I would recommend them to anyone who desires a smooth and stress-free relocation
They requested for additional charges to make use of Satellite truck to convey my stuffs from Dallas to Buena Park CA. I didn’t budget for that and am really disappointed at their price inconsistency.
I don’t think I want to work with Purple Heart Moving Group again and I’ll not recommend them to anyone who intends to relocate. Their communication is very poor and they did not complete the job I hired them for. They left many of my properties in the garage without waiting to set it up.
Poor communication! The first time I called, a lady answered me and we spoke for some minutes, of which I was satisfied. After giving them the job, I could barely get a response when I put a call through. They really need to work on that.
They actually gave me discount for moving my properties from Las Vegas to San Francisco. At first, I didn’t believe it because my properties were so much and their charge was ridiculously low. After the job, they issued the discount and am really encouraged to work with them in future times.
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