DO NOT DO ANY BUSINESS WITH THIS COMPANY.
How long do you think moving stuff from OH to CA take? A month, two month?
I had to relocate from OH to California in 3 weeks and I have a piano, which I want to keep it. So, I decided to hire a moving company to help. However, the first moving company cancelled me 2 weeks before the moving date. I had to find a new mover in a rush. I found Pricing Van Lines (PVL), which got decent reviews, so I signed a contract with them and paid $1,149.94 for deposit. PVL scheduled the pick-up date on June 25 and the delivery date was June 30.
What I did not know is – PVL is just a broker company, they did not do the job themselves. They hire a subcontractor to do the job for them. I did not realized until the subcontractor showed up. The subcontractor who did the actual moving stuff was Boost Express Van Lines (BEVL). BEVL packed up my stuffs and loaded them on their truck. The first estimate was6 $6,840. After they finished packing my stuff, they told me the final was $9,182.57. They asked me to signed 2 checks $2,845.20 and $2,593.49. I had to pay another $2,593.49 on the delivery date. They also demanded tipping. I am a single woman, felt insecure, so I gave them $200 on the pick-up date.
The delivery was not done on June 30 as PVL promised. I called both companies 2-3 times every weeks since July 8. To some certain points, both companies hung up on me. I cannot contact any of them, so I decided to file complaints on BBB against both of them on Aug 17. They then started to answer my call again. BEVL lied to me every Mon that my stuff was loaded in a truck and it was on its way, I could expected it between the coming Fri-Sun. This was absolutely lying that I had to listen every single week. I decided to filed complaints against BEVL on every organization which I could think of, to their city Mayer, the police department in their town, NJ State general attorney for consumer affairs. Some of them contacted me back but they cannot help me. It was sad that they allowed this company feed on blood, sweat and tears from other innocent people who work hard.
I am alone in a new place with 2 senior cats to take care, I have no family which I can get any support. I spent my entire budget on relocation and I cannot afford buying new stuff. I had slept on a floor with a blanket and a pillow for more than 2 months. I had no light in my apartment except kitchen and restroom. This was very difficult and depressing. It ruined my day every time I had to talk to them. Even though PVL try to help but they cannot do much since my stuff was with BEVL.
The actual delivery date was Mon, Aug 26. They came with semi truck and asked me to pay another $475 to rent a Uhaul. At that point, I wanted to get my stuff, so I agreed to pay. When they came back with Uhual. They demanded me to pay more beside $475+2,394 (they gave me $300 discount for late delivery) that I have to pay. I decided to call my friend and police. My apartment manager came to help. They finally unloaded my stuff but refuse to carry piano to my apartment. The contract I signed with PVL state the piano handling fee $250, which I already paid. They told me that I filed complaints against them, so they would not carry it. My friends finally persuaded the delivery guys to carry it to my apartment. There was lost and damage on my stuff. My bed end was cracked, my dresser was damaged, my standing fan was broken and my bookshelves was missing.
I do not want anybody to go through this pain like me. My genuine suggestion to everybody who has to relocate is donate or sale everything you have, keep your relocation budget and buy the new stuff for your new places, start new life with new stuff. Do not repeat my mistake.
If you really have to use the moving company, make sure they do the move themselves. You should have written contact on the agreement on late delivery compensation. Please make sure that you have a moving insurance and GOOD LUCK!!