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Our family of four moved last fall from Macon GA to Atlanta GA due my husband's new job. We thought we will welcome our baby girl after the moving but she decided to come early and we had to move with a 5 days old newborn and a recovering from C-section mom! However, the Austin Pro Moving made everything so smooth that instead of having a traumatic moving, everything went well and efficient. I am very grateful with all of them and specially their customer service which was very helpful too! We might move again in a couple of years and we definitely will use this company again!
The company never communicated the required information. Crucially, I was not told about the 10-day shipping window. With that information, I would have gone to another company. The delivery window was a shock, as a result I ended up in a new state, about to start a new job WITHOUT MY STUFF.
This company did not tell me when they were delivering except for "up to 15 business notice". They called me with less than 24 hour notice when they will be arriving and we're not flexible. I was not in town so they left my items in a pile - did not piece the furniture together as promised when I signed the contract. The driver had poor English and was extremely rude on the phone. Very very poor service - I will never use this company again.
Austin Pro Moving was so great to work with! They made this a very easy process for us. They truly care about what they do. We will be using them again come springtime and will be recommending them to family and friends.
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