9 Reviews for Air 1 Moving

Leyu Li

No star or negative if that's an option.

1/ 5

Rated poorly for: Responsiveness, Punctuality, Quality, Value
Low ball quoted first as always, however pick up guy was annoying by overquote 50% immediately upon arrival, later turns out he didn’t even know about what I had in the original list. Had to sign all paperwork before they do anything. Then delivery was a real pain in the ass. My property manager reassured many times 18-wheelers can and often park at the apartment alley, but the driver simply can’t make it to the spot, as he overloaded his truck and can’t make turns other semi-trucks can. Had to pay additional $500, receiving bad attitude from customer service / dispatch. Will complain with DOT.

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KB

CROOKS & SCAMMERS – DO NOT USE

1/ 5

If I could provide zero stars or a negative number I absolutely would! The crew that arrived to collect my possessions were friendly, competent, and able to follow instruction. I had my items collected 3 weeks before I moved under the impression that my items would take an average of 15 days to be moved and that they could be stored at their end destination. I called two days before I was due to arrive in my new home across the country and found out my items hadn’t even left CA yet. I was given bull shit excuses, like “your items can’t leave the state until you’re in your new home to receive them…” Uh what logic is that? The point of having it picked up in advance was to be able to meet my items within a day or two of my arrival. They will tell you whatever bull s**t they think you need to hear to get you off the phone, “Yes, a manager will call you back in a couple of hours.” Of course that never ever happened, leaving you to follow up and speak to yet another idiotic minion. Upon delivering my items they googled my address and thought the truck would make it into my apartment complex. It did not. So out of my own pocket I had to rent a U-Haul and then they charged me a shady $300+ for them to dump my stuff on the sidewalk and then load it into the U-Haul to then be unloaded at my home. At that point I was just desperate to receive my stuff and get rid of the creep who was delivering it. Also, asking to use my restroom is highly unprofessional, but the least of my worries. I would highly recommend using anyone but this company. My desk arrived broken, my dining table was scratched, and my mattress that was supposed to be shipped flat had been taped into a crumpled heap. Unprofessional all around. I assure you, it would be better to just rent a U-Haul and drive across the country yourself, and probably cheaper. DO NOT USE THIS COMPANY!

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Peggy

Do not use this company!!

1/ 5

I actually hired Northern Moving Systems originally, however it was Air 1 Moving & Storage that came. The original estimate with Northern Moving Systems was for 1,887 cf with an estimate of 13,209# for $8692.69. I accepted and paid $2560 deposit.

They arrived with a 26 ft BUDGET truck (website indicate truck is for loads up to 1,700 cf of space and a max load up to 10,000#).

AIR 1 had no business sending a truck that would not hold all of my items. The driver tells me they can’t fit everything in and so it will cost me more money (and some patio furniture too heavy to take). I am ready to call Northern Moving and he says “We will do it for a flat fee of $15,000 and get everything to WA by Monday”. Took the offer (we were desperate to get moved by a certain date). Paid him half of the $15,000 minus my deposit of $2560 = $12,440 – half of that was $6,220. I believed and trusted this guy!

I actually would have been fine paying the $15,000, If both trucks would have arrived on that Monday. The first truck showed up on Tuesday. I paid half of the remaining $6,220 or $3,110. Told me the other half I would pay the next day when the 2nd truck was arriving.

The guy tells me on the first truck that he has no tools to put my furniture together. Tells me the 2nd truck is arriving first thig in the morning and they will put it together. (I had bed and large u-shaped desk that needed to be put together)

There were several items on the 1st truck that were broken:
1) Expensive pottery
2) Lamp switch
3) Brackets on 3 Drawers of Chest
4) Dresser leg

The nightmare started when the 2nd truck did not come that next morning. We were told multiple stories – none of which made sense – either “couldn’t get a hold of driver”; truck had to go back to L.A. (we were moving to WA) Then we were told truck broke down; told our stuff was moved into another truck; told driver now in Texas; another time driver in Arizona; kept leading us on. Never did they call us – we had to call them to find out anything. Our original pick up was a Friday, July 19 and the 2nd truck did not arrive until Tuesday, August 6. We had additional costs because my husband missed an additional week of work; had to change a flight; I had to start a new job an then get time off when they did finally arrive. And, my husband and I finally put the beds together but I had to get 2 guys to come and put my desk together. Again, second truck worse than first in terms of broken items including:

1) Adirondack chair
2) Smoker grill
3) Clothes in wardrobe boxes (dresses and suits) with grease from something else piled on top

I have given Air 1 multiple chances to make this right. On the second truck I told them if they waived the final payment it would make up for the inconvenience. Then I asked if they could find me someone to put my furniture together of which they did not. Then I took the time to file the claim, uploaded multiple photos, made the point that it was their fault they brought a truck that was too small in the first place. That they should honor the original quote. None of this would have mattered if they didn’t have 2 trucks. The original foreman LIED. He assured me BOTH trucks were going together and would be in WA on Monday.
In the end, they offered me $450. Told me to send them my address and they would mail me a check (of which I did). I called to express how unsatisfied I was with their settlement. I feel they did not honor the original quote from Northern Moving Systems and bring the correct size moving truck. Then, after several emails and phone conversations (including one to Northern Moving Systems) about how unsatisfied I was with their settlement, I was ignored (once supervisor implied she would see if they could offer me more but never called back). Finally, I emailed back and told them I never received the check. Today, the email had an attachment to sign as my only claim that would be filed to get the $450. Very disappointed. Do not use them!!

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Sgt. Bob

They took advantage of a Disabled Veteran with brain injury, why? Because they can!

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Sgt. Bob

Lying evil thieves! Crooks! DO NOT USE THEM!!!!!!

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Sgt. Bob

I wish I could put negative five stars

1/ 5

My stuff is still in LA ( my old home ) since June 1st and it is now Aug 8th. They are lying saying I said I didn’t want it yet. WHAT? Do NOT use these jerks ever! They will screw you!

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Michelle

THIEVES/ASSULT

5/ 5

WORST EXPERIENCE EVER! DO NOT USE THIS COMPANY. THEY ARE THIEVES AND WILL TAKE ADVANTAGE OF YOU. First, they quoted us at around $2,000 on the phone and then when they showed up they told us it would be over $5,000! That’s a $3,000 difference if you can’t do the math. Second of all, they showed up two hours after the time frame they told us, which wouldn’t have been a problem, but as a single female alone, they took advantage of me. One of the movers was a CREEP. I was sexually assaulted by him. He also was looking through my sock drawers and in my closet when I specifically stated, “Nothing in the closet needs to be moved.” Also, the mover asked if he could smoke IN MY HOUSE! after I caught him doing something sketchy in my bathroom with the lights off. Third, they take a picture of your credit card after they call their company saying, “No one is in the office, so we have to take a picture of your credit card.” Not informing me prior that I needed to pay at pickup when we already paid a deposit. It gets better…It took a MONTH for our things to get here, with the icing on the cake. We noticed that our TV, brand-new pots/pans, fan and a box of shoes (approx. 7 pairs) missing. Did the movers say anything? NO. We called them and told them we were missing things to let them know and only found them (after we showed them a picture of the missing items) because they were going to say “They couldn’t find them.” TAKE PICTURES OF EVERY ITEM YOU MOVE. Otherwise they will not be moved to your new location. Once they located all but one box, they informed us it was in NEW YORK. WITH NO KNOWN TIME OF ARRIVAL. Now almost an additional 3 weeks without our missing items and 15 calls to the company, we are left with NOTHING. The company continues to tell us they are busy working with other customers and someone will get back to us. Nope. They don’t. Continually telling us we’ll have an update for you soon. I will be reporting this company to the BBB. They should be out of business. They are frauds. This company has no remorse.

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Jacob Leeson

I had a Great Move.

5/ 5

Air One Moving and Storage provided a great moving experience for me and my family. We moved from LA, California to Chattanooga, TN and moved our families three bedroom home. We packed most of our boxes but, with our time being short didnt have enough time to pack all of our things into boxes. THats where Air 1 came it and took the reigns. Everything was nicely done and for a discounted rate. We were loaded onto a truck and put in to storage for one month. From the point in time that I called in to inform them we found our new home they loaded us onto a tractor trailor and shipped us across the US. Overall they are fast, efficient, and affordable. My hat goes off to you Air 1

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David A

3/ 5

I used Air 1 Moving and Storage for my long distance move , the pickup went well and u was happy with the crew , they worked very hard , however the delivery date was changed by company on day prior and some things arrived damaged and bed was not put together or washer and drier connected. They dropped things off anywhere.

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