What you need to know about this CARE-LESS company!
A-1 Freeman North American caused over $7,000 in damages to over 40 items and ‘lost’ an expensive double mattress during our move and claim, “No compensation is due”!
Our move included three weeks or so hold-over and so we paid an additional $1,400 specifically to have our property held on the truck until called for. We also paid $869.95 for “Extra Care Protection” (insurance).
Our contract with A-1 Freeman specifically states as a line item: “Hold on Truck 21 Nights : $1,050.00”, with a later ‘Change Order’ (at our request) specifically stating, “Extra 7 nights of holding on truck” at $350.00. (totalling $1,400.00.)
But, unbeknown to us, a decision was made to off-load our property into their warehouse to reload when called for. Despite the damage this caused, the company has refused to acknowledge that they broke our contract by unloading and reloading the vehicle and therefore will not refund our ‘Hold on Truck’ fee.
It seems that it is at this moment that A-1Freeman’s duty of care evaporated as our worldly goods were quite obviously thrown around, rifled through, repacked and stuffed anywhere and everywhere as they saw fit, and, in the case of that expensive double mattress – Pooft – Gone! Debunking any claim of care and security in the process.
And so to the insurance claim: Section 2C of the A-1 Freeman contract states that in the case of a claim “the carrier will reimburse the claimant for the premium” – but this they have not done.
A-1 Freeman closed our file despite our protests and without refunding the ‘Hold on Truck’ fee or the insurance premium – a total of $2,269.95 and when threatened with escalation of this case, A-1 Freeman North American management sent this message: “I’m sorry you were less than completely satisfied with our moving services. I recommend you proceed with your escalation. I’ve closed your move file.”
This of course means that A-1 Freeman management believes we should be satisfied with the fact that the insurance company paid for the damage caused and that they feel no obligation to offer any form of compensation for the horrendous manner in which our property was treated. No refund of the ‘Hold on Truck’ fee, no reimbursement of our insurance premium and no compensation for the heartache and pain suffered in the process.
Surely, that’s like a judge declaring that a vandal should not be held liable for damages caused because the owner of the property was insured!
Given this, I feel it my duty to spread the word far and wide about the horrendous treatment others are likely to receive at the hands of A-1 Freeman North American – Hence this review and my full complaint and review file on a dedicated web page at: a-1freeman-review(dot)com.
Please go there to see we are not alone in our exasperation and dissatisfaction with this company.